Client Partner

Sales Director – India Market

Department:

Reporting To:

Location:

Domain-Transaction Banking/Core/Retail Banking/Wealth Management

Candidates must have experience selling to Indian banks.)

Role Overview

Sales Director

Key Responsibilities

Account Management

• Act as the primary point of contact for assigned Indian banking clients.
• Develop and maintain long-term relationships with key stakeholders across banks in India.
• Understand client needs, regulatory challenges, and business objectives to recommend suitable solutions.

Revenue Growth

• Identify upselling and cross-selling opportunities within Indian banks.
• Collaborate with internal teams to deliver high-impact solutions tailored to the Indian banking ecosystem.
• Meet or exceed revenue targets from the India market.

Client Success

• Monitor satisfaction levels of Indian clients and address issues proactively.
• Provide regular business reviews, insights, and roadmap alignment updates.
• Serve as a trusted advisor, helping clients derive measurable value from our solutions.

Market Insights & Collaboration

• Stay informed about trends, compliance regulations, and market shifts in the Indian banking sector.
• Relay client feedback to product teams and contribute to solution enhancements aligned with Indian market needs.
• Ensure timely delivery and implementation of solutions through coordination with internal teams.

Key Performance Indicators (KPIs)

• Revenue Growth from Indian banks
• Client Retention and Satisfaction (CSAT)
• Successful upselling and cross-selling within assigned accounts
• Engagement frequency and account coverage
• Pipeline development and renewal management

Success Factors

• Client-Centricity:

  Strong understanding of Indian banking workflows and priorities

• Relationship Management:

  Ability to build trust across multiple levels in Indian banks

• Domain Knowledge:

  Deep understanding of transaction banking, compliance, and digital transformation in India

• Problem Solving:

  Agile in resolving client concerns and enabling smoother solution adoption

• Communication:

  Strong articulation of value propositions and custom solutions to Indian BFSI clients