Client Data Manager II

As a Client Data Manager II within the Operations team, you will play a crucial role in enabling thought leadership and leading a team that is risk aware, empowered, and accountable for driving best-in-class service. Your responsibilities will include reviewing and enhancing data collection and verification processes to ensure the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be essential in managing multiple tasks and activities effectively, while your proficiency in digital and tech literacy will enable you to leverage software applications and digital platforms to streamline processes and enhance the client experience. You will be responsible for day-to-day management of a team, providing coaching and ongoing performance feedback. Monitoring the performance of individual team members, addressing service issues escalated by internal or external customers, and making independent decisions based on data, insight, and experience are key aspects of this role. Creating an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices will be essential. Your qualifications should include a demonstrated ability to develop, manage, coach, and motivate teams, along with flexibility and adaptability to manage interim projects and processes based on business requirements. Knowledge of banking products, leadership in process and organizational change, problem-solving skills, strong communication and presentation abilities, and comfort with ambiguity are crucial for success in this role. Preferred qualifications include previous experience in AML, Compliance, Fraud, KYC, or Operational Risk, competence in mainframe and PC-based systems, proficiency in MS Office, and previous people management experience with a high-performing team.,