Client Data Manager II

• Ensure timeliness and accuracy while completing client instructions
• Perform validations on client instruction and seamlessly administering client user access to electronic banking products on provisioning applications in a controlled and risk-free manner
• Be aware of operational risk scenarios associated with the role and come up with ideas to mitigate risk
• Identify and resolve concerns by assisting Clients, Client Service, Middle Office & Help Desk
• Anticipate escalation prone scenarios and manage them pro-actively
• Own, promote and drive continuous improvement initiatives

Required qualifications, capabilities and skills

• Strong People management skills
• Good leadership skills and ability to motivate team
• Client liaison needs to have strong verbal and written communication skills for client interaction
• Strong analytical skills with a desire to work in a fast-paced environment with multiple deliverables
• Good team player and self-motivated
• Capacity to work under time-sensitive business deadlines with ability to work independently
• Proven skills in time management and attention to detail

Preferred qualifications, capabilities and skills

• Proficiency in Microsoft Office suite of applications
• Flexible to work in shifts