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Location: Chennai, India Employment Type: Full-Time (On-site) Experience: 0 to 2 years Salary Package: ₹2.4 - ₹3.6 LPA (Negotiable based on skills & experience) Special Incentives: Earn additional incentives for exceeding sales targets! About Surprise Machi: Surprise Machi is India’s leading surprise planning company , specializing in crafting unforgettable experiences for special occasions. From birthdays to proposals, we bring unique, creative, and joyful surprises to life! Role Overview – Client Coordinator As a Client Coordinator , you will manage client interactions, confirm event details, and ensure a smooth experience from inquiry to execution. Your role will involve client relationship management, sales target achievement, vendor coordination, and creative collaboration to enhance the Surprise Machi experience. Key Responsibilities: Client Coordination & Relationship Management – Serve as the primary point of contact for clients, understand their event requirements, confirm bookings, and ensure smooth communication. Sales & Event Confirmation – Follow up on client inquiries, close deals, and meet monthly sales targets through effective coordination and relationship-building. Event Execution Support – Work closely with internal teams (event execution, design, operations) to ensure timely and flawless event planning. CRM & Client Follow-ups – Maintain accurate records of client interactions, event confirmations, and updates in the CRM system. Creative Collaboration – Contribute to brainstorming sessions, suggest new gift/surprise ideas, and explore venue tie-ups to enhance event offerings. Vendor & Financial Coordination – Communicate with vendors for event logistics and coordinate with the finance team for invoices, payments, and delay charges. Front Desk & Inquiry Handling (Twice a Month) – Assist in managing walk-in clients, handling direct inquiries, and ensuring smooth customer interactions. Post-Event Follow-ups & Client Retention – Collect feedback, provide post-event deliverables (photos, videos), and build long-term client relationships for repeat business. What We’re Looking For: Excellent Communication & Sales Skills – Ability to engage with clients and close deals. Customer-Centric Approach – Ensure a delightful experience for every client. Organizational & Multitasking Abilities – Handle multiple client requests efficiently. Problem-Solving Mindset – Quick thinking to manage last-minute event changes. Tech-Savvy – Familiarity with Microsoft Office and CRM tools. Working Conditions: Week Off: One day off per week (rotational, quarterly adjustment). Working Hours: 11:00 AM – 8:00 PM (One Hour Lunch Break, in between). Why Join Surprise Machi? Be a part of an innovative, fast-growing surprise planning company . Work in a fun, dynamic, and creative environment . Opportunity to pitch new ideas & contribute to business growth . Gain hands-on experience in client handling, event management, and sales strategy . Show more Show less
