Client Associate

Job Description: Client Associate, Banking VoC

About Crisil Coalition Greenwich

Crisil Coalition Greenwich is a leading provider of strategic benchmarking, analytics, and insights to the financial services industry, and specializes in providing unique, high-value and actionable information to help clients measure and drive their business performance. For more information, visit CoalitionGreenwich.Crisil.com and greenwich.com

Responsibilities

Client Associates are held accountable for the delivery of Coalition Greenwich’s client research products. Individuals in this position work closely with their Research Directors, Consultants, Senior Associates and the broader VoC team globally to develop an understanding of the firm’s processes, client relationships, and technical expertise in all MS Office and proprietary methodologies. Additionally, the Client Associate will work with Business Leadership to ensure that all project milestones are met. Technical expertise, quantitative inclination, strong communication skills and problem-solving ability are critical to success and advancement.

Principal responsibilities include:

• Use survey questionnaire-based methodologies to collect data and generate insights. Play an active role in questionnaire development and design process, including preparing questionnaire for design meeting and creating questionnaire specifications.
• Validate survey content, quality and accuracy of data. Provide suggestions for improvement and resolve issues
• Analyse and interpret data to identify market trends, gaps and opportunities
• Prepare and review standard client deliverables. Support data product design and create custom deliverables, while ensuring client satisfaction through proactive service
• Working closely with business leaders to ensure project milestones are achieved
• Participate in client meetings and support client servicing and broader engagement
• Provide exceptional levels of support, incl. being responsive, minimize errors, and managing expectations
• Support product development by participating in the creation of new proposals and methodologies
• Support our Research Director and Consultants in writing market trends, benchmark reports, and whitepapers
• Support in the preparation of new business proposals and pitch materials
• Demonstrate a positive attitude and foster teamwork and collaboration

Required Experience

• Bachelor’s degree or equivalent experience, MBA is a plus
• Background in management consulting will be ideal; exposure to the Large Corporates Banking is a plus
• Experience working with and combining large data sets
• Proficiency in data manipulation techniques, including cleaning, transforming, and aggregating data in Excel
• Data Visualisation: ability to effectively visualise data is crucial for this role
• Excel skills, powerpoint skills, strong interpersonal, listening, critical thinking, presentation, and writing skills
• Experience working in an international setting/ multiple time zones is preferred
• Exceptional attention to detail and accuracy

Note: MS Excel/ PowerPoint skills will be tested as part of the interview process

About Crisil

Crisil is a global, insights-driven analytics company. Our extraordinary domain expertise and analytical rigour help clients make mission-critical decisions with confidence.

Large and highly respected firms partner with us for the most reliable opinions on risk in India, and for uncovering powerful insights and turning risks into opportunities globally. We are integral to multiplying their opportunities and success.

Headquartered in India, Crisil is majority owned by S&P Global.

Founded in 1987 as India’s first credit rating agency, our expertise today extends across businesses: Crisil Ratings, Crisil Intelligence, Crisil Coalition Greenwich and Crisil Integral IQ.

Our globally diverse workforce operates in the Americas, Asia-Pacific, Europe, Australia and the Middle East, setting the standards by which industries are measured.

For more information, visit www.Crisil.com

Connect with us: LinkedIn | Twitter

Crisil Privacy Notice

Crisil respects your privacy. We may use your contact information, such as your name, address, and email id to fulfil your request and service your account and to provide you with additional information from Crisil. For further information on Crisil’s privacy policy please visit https://www.crisil.com/en/home/crisil-privacy-notice.html