Posted:2 days ago|
Platform:
On-site
Full Time
Job Title: CRM Helpdesk - Claim Processing Executive (Health Insurance Background)
Company: ICICI Lombard
Location: Banglore
Job Type: Full-time
Experience: Minimum 2 years in the Health Insurance Industry
Qualification: Graduate
Salary: ₹2.75 LPA to ₹3.24 LPA (CTC)
Job description
Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes. Leveraging AI-driven tools and wellness programs, the platform delivers personalized, data-driven healthcare services to both individuals and corporate clients.
Key Offerings:
Smart Sell & Behavioral Analytics
AI-Based Health Monitoring
Engagement Features
Post-Discharge Wellness Programs
Dietary and Skin Analysis Tools
Job Description:
We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation.
Key Responsibilities:
Deploy CRM implants at client site for claim support
Handle customer queries related to policy coverage and claim processing
Guide users in submitting and tracking claims via the claims app
Act as a single point of contact (SPOC) for specific corporate clients
Collect, verify, and dispatch claim-related documents as per corporate protocols
Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims
Stay updated on health insurance regulations and maintain accuracy in information shared
Ensure confidentiality and compliance with data protection standards
Travel between branches twice a week to address customer queries
Requirements:
Strong communication skills in English (mandatory)
In-depth knowledge of health insurance claim processes
Customer-focused with a problem-solving mindset
Willingness to travel locally as per job needs
Contact : 9322715678
Email ID :sheetal.pashte@watchyourhealth.com
Job Type: Full-time
Pay: ₹17,000.00 - ₹23,000.00 per month
Benefits:
Work Location: In person
Speak with the employer
+91 9322715678
Watchyourhealth.com India Private Limited
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