Claim Analyst

• Adjudicate claims activities like setting up new claims, making payments, refunds, updating reserves, adding vendor details, etc. in Legacy as well as a new environment called Global Claim System (GCS).
• Liaising with Claim handlers onshore, brokers, and underwriters.
• Manage all administration aspects of the claim
• Attention to detail you will need to make sure that all conditions of a claim are met to make sure that the claim can be processed and validated.
• Performing quality checks on tasks performed by colleagues.
• Constantly elaborating existing processes and looking for improvement opportunities. Getting involved in testing and sharing results.
• Looking to engage in projects and opportunities to collaborate with other individuals/teams in the department.
• Adhering to Service Level Agreements and quality targets set by Global Operations in agreement with onshore stakeholders.
• Since this is a self-directed role, the scope may vary depending on the need.

Required Skills and Abilities:

• Graduate / Postgraduate with relevant years of experience within Insurance/Reinsurance industry.
• Ability to support the manager in managing the portfolio along with supporting the team as an SME.
• Positive, innovative, and make it better mindset to bring operational efficiencies.
• Experience in MS Excel and PowerPoint is required support segment KPI and management reporting.
• Self-starter who is answer-orientated and can work within a team environment.
• Should be able to adhere to established processes and procedures.
• Should have a pronounced focus on customer service and the ability to prioritize and allocate workload in a methodical manner.