City Operations Manager

As the City Operations Manager at MrMed in Guwahati, Assam, your role will involve overseeing and optimizing all city-level procurement, vendor management, inventory control, and last-mile operations. Your strong analytical, negotiation, and leadership skills will be crucial in ensuring operational excellence, process efficiency, and customer satisfaction while maintaining profitability and compliance with company standards. **Key Responsibilities:** - **Procurement & Vendor Management** - Achieve and maintain an overall margin of 20% through strategic supplier negotiations and regular pricing reviews. - Secure 100% vendor credit note recovery within 30 days through proactive tracking and follow-up. - Extend vendor credit terms by 45 days each quarter through contract renegotiations and relationship management. - Ensure 99% procurement reporting accuracy with monthly audit reviews. - Conduct quarterly vendor ledger reconciliations, resolving discrepancies within 5 working days. - **Inventory & Refill Management** - Maintain Just-In-Time (JIT) refill rate below 10% of total inventory replenishments through accurate demand forecasting and inventory planning. - Conduct 100% error-free monthly stock audits and resolve mismatches within 5 working days. - Ensure 100% on-time procurement and refill of packing materials every month. - **Order Fulfilment & Logistics** - Achieve 95% same-day dispatch and connection rate for all completed orders. - Maintain 95% on-time Purchase Order (PO) to Goods Receipt Note (GRN) closures by closely monitoring vendor timelines. - Maintain 95% on-time delivery rate for Hyperlocal orders through effective coordination with logistics partners. - Reduce procurement cycle time by 15% month-over-month using workflow automation and process improvements. - **Team Management & Training** - Recruit, train, and onboard frontline and operations staff as per manpower plans. - Ensure 100% completion of required training and certifications for team members on a monthly or quarterly basis. - Participate in and conduct cross-functional and technology meetings to drive operational improvements and process alignment. **Key Skills & Competencies:** - Strong knowledge of procurement, vendor management, and supply chain operations. - Proven experience in team leadership, performance management, and staff development. - Excellent analytical, negotiation, and decision-making skills. - Strong communication and stakeholder management capabilities. - Proficiency in MS Excel, ERP tools, and workflow automation platforms. In this role, you will be based in Guwahati, Assam, and will be working full-time on a permanent basis. Additionally, you will receive benefits such as health insurance, paid sick time, and Provident Fund. (Note: No additional company details were provided in the job description.),