City Operations Manager

Business Unit:

About Zolo & Loop Hostels

Zolo is India’s largest co-living and managed accommodation platform, with business units spanning Co-Living, Hostels, Hotels, Student Housing, Real Estate, and Vacations. Loop Hostels is Zolo’s fast-growing youth-living vertical, offering vibrant, community-driven spaces designed for students and working professionals.

Role Overview

As the General Manager – Operations for Loop Hostels, you will lead and scale hostel operations across South India. You’ll be responsible for ensuring process consistency, service excellence, and profitability across multiple cities. This is a high-ownership leadership role that demands strategic thinking, operational depth, and strong people management — ideal for someone ready to move from cluster-level to regional operations leadership.

Key Responsibilities

1. Operations Excellence

• Oversee end-to-end hostel operations across cities, ensuring SOP adherence and service quality.
• Monitor key performance metrics like occupancy, NPS, cost efficiency, and turnaround time.
• Drive audits, vendor performance, and maintenance standards across all units.

2. Team Leadership & Development

• Lead, coach, and mentor city operations teams to achieve business goals.
• Build a performance-driven culture with strong process discipline and team accountability.

3. Business & Financial Management

• Own regional P&L, cost control, and operational profitability.
• Analyze data and implement strategies to improve efficiency and reduce operational leakages.

4. Cross-Functional Collaboration

• Partner with Sales, Finance, and Customer Experience teams to ensure seamless guest experiences and operational alignment.
• Work closely with leadership to standardize processes and scale best practices across new cities.
  

Educational Criteria

• Preferred:

  Bachelor’s degree in Hospitality, Operations, Business Management, or Engineering.

• Desirable:

  MBA or management education in Operations/Service Management (not mandatory).

• Focus:

  Practical operational experience and people leadership are valued over institute or CGPA.

Key Skills Required

• Strong operational and process management skills across multi-city setups.
• Hands-on leader with proven people management and mentoring experience.
• Analytical and data-driven decision-making with basic P&L understanding.
• Excellent communication, clarity in articulation, and problem-solving orientation.
• Flexibility to travel and manage multiple city operations simultaneously.

Why Join Loop Hostels?

• Growth Opportunity:

  Step up from managing clusters to owning an entire region’s operations.

• Leadership Exposure:

  Work directly with senior leadership and influence Loop’s regional strategy.

• Impactful Role:

  Drive consistency, culture, and profitability across a fast-scaling business.

• Career Progression:

  A pathway to national operations leadership roles within Zolo.