Cisco Hardware - UCS Series and UCS manager - L2

Experience Range 5 - 7 Years

• 5+ years of Experience in Compute Hardware troubleshooting. (L2)
  

 Install, administer, and maintain hardware infrastructure.
 Diagnose and correct system issues, whether these be issues with correct operation orperformance. Reinstate integrity of system as quickly as possible following an outage in order to minimizedowntime. Triage and solve user-submitted tickets, especially when they relate to the infrastructure. Track resource usage using monitoring and queuing software. Actively participate in Knowledge Management by creating new technical documents. Patch system firmware and software as needed. Peer assistance is an added trait.Technical Skills: Experience with Cisco Hardware (UCS series, UCS Manager) Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows) Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet. Experience in server hardware and troubleshooting. Experience managing multi node clustered setup. Familiarity with Hardware products like: HPE Server Hardware Knowledge of Server profile and fault tolerance. Basic knowledge of Vmware infrastructure and its troubleshooting. Familiarity with monitoring tools like Grafana/Nagios/Opsramp. Knowledge on troubleshooting of ESXi and vCenter performance issues. Familiarity with the Server Storage connectivity basics. Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect clustersolution. Experience in Incident/Change/Problem management and Root Cause Analysis.Business Skills: Demonstrate strong written and verbal communication skills. Interacting and collaborating across different technology teams within HPE. Must work towards achieving HPE's vision for our customers. Affinity and a thorough understanding of support processes defined within HPE. Ability to work in a 24x7 environment in rotation shifts Exhibit "Customer First and Customer Last Attitude" consistently. Ability to drive cases to closure and provide Case Summary. Demonstrate high level of technical & communication skills. Takes responsibility for end-to-end problem ownership and its