CIS SERVICE DELIVERY MANAGEMENT Professionals

Zensar

6 - 8 years

6 - 10 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

service management trend analysis itsm incident management service request management service delivery management management vendor itil slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidate with 6-8 years of experience of Incident, Major Incident & Service request management processes of ITSM
The role requires proactively run incident processes and analyze incident metrics.
Identifying changes in the support processes and change the incident management process respectively
Conduct regular review of incident management process and drive improvement to the process, tools, templates, documents and reports with customer counterparts
Provide education, guidance, support, to ensure adoption of and adherence to Incident management processes within vendor and customers internal support teams
Experience of leading and managing Major incidents from notification to service restoration
Regular communication to internal and external stakeholders within SLAs
Good knowledge on the Service Request Management process
Creation and presentation of customer facing incident reports and trend analysis.
Have strong organization skills enabling the management of multiple incidents simultaneously and be effective in their prioritization based on impact to the business.
Using ServiceNow as a Service Management tool
ITIL V3/V4 foundation certification is must & Service Operation certification will be an added advantage

More Jobs at Zensar

Urgent Opening For GenAI with Python

Pune, Bengaluru, Hyderabad

6 - 10 yrs

INR 16 - 31 Lacs

PERL PL/SQL Developer

Pune

3 - 5 yrs

INR 8 - 9 Lacs

BUSINESS FINANCE MANAGER

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

5 - 15 yrs

INR 22 - 27 Lacs

Senior Data Architect

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

7 - 9 yrs

INR 9 - 11 Lacs

Martech resources - Internal

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

4 - 7 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.