Chief Experience Officer

intersection of technology, design, strategy, AI, and marketing

visionary and integrator

Key Responsibilities

Experience Vision & Leadership

• Define and evolve the

  experience philosophy

  , rooted in the convergence of design, technology, AI, and storytelling.
• Inspire teams with a compelling vision for how experiences drive business transformation.
• Be the voice of the customer across the organization, ensuring empathy and insight shape every decision.

Client & Business Leadership

• Reimagine products, platforms, services, and communications

  as unified experiences.
• Translate cultural shifts, emerging technologies, and consumer behaviours into actionable, future-ready experience strategies.
• Act as a trusted advisor to clients navigating digital transformation, AI integration, and new business models.

Collaboration & Integration

• Lead multidisciplinary teams across strategy, creative, design, technology, and media to deliver

  cohesive brand ecosystems

  .
• Champion collaboration and

  break down silos

  , ensuring the agency operates as one team around the customer journey.
• Foster a culture where creativity, design, and data meet to unlock new ways of working.

Innovation & Growth

• Drive the development of

  new products, services, and platforms

  that leverage AI and emerging technologies.
• Lead the incubation of

  new experience-led offerings

  , driving agency growth and differentiation in the market.
• Represent the agency as a

  thought leader

  at industry events, shaping the conversation on the future of experiences.

Qualifications

• 15+ years in leadership roles spanning

  experience design, product innovation, marketing strategy, or digital transformation

  .
• Proven track record of delivering

  award-winning, transformative experiences

  across digital, physical, and hybrid channels.
• Deep expertise in

  customer journey design, service design, and ecosystem thinking

  .
• Demonstrated ability to integrate

  AI and emerging technologies

  into meaningful, human-centered experiences.
• Exceptional leadership and collaboration skills, with experience guiding multidisciplinary teams.
• Strong business acumen—able to connect design and technology vision to tangible client and business growth outcomes.

What We’re Looking For

• A

  systems thinker

  who sees connections across platforms, cultures, and disciplines.
• A

  cultural translator

  who can bridge the worlds of design, marketing, technology, and AI.
• A

  visionary leader

  who inspires teams and clients to imagine—and build—the future of experience.
• A

  believer in collaboration

  , convinced that the best work emerges when diverse perspectives come together.

Why Join Them?

They design worlds of interaction and meaning

Salary DOE + Relocation