Chief Experience Officer

Company Description

DAGA IMPEX is a leading wholesaler specializing in kids' readymade garments with a vast portfolio of over 950 brands and 50,000+ articles. The company serves a growing network of 8,000+ retailer clients, offering quality products to resellers and retail businesses. With a strong reputation in the industry, DAGA IMPEX is dedicated to creating value for its partners, providing comprehensive product collections, and delivering exceptional service to meet market demands.

Role Description

This is a full-time, on-site role for a Chief Experience Officer located in Indore. The Chief Experience Officer will oversee and enhance customer experience, design and execute strategic plans, collaborate with departments to improve user experience (UX), manage public relations initiatives, and lead cross-functional projects. The role focuses on aligning customer experience strategies with business goals to achieve sustainable growth and foster customer satisfaction.

Qualifications

• Expertise in Customer Experience and User Experience (UX) improvement techniques
• Proficiency in Strategic Planning and Project Management to drive business objectives
• Strong skills in Public Relations and stakeholder engagement
• Exceptional communication, leadership, and problem-solving abilities
• Proven track record in enhancing customer satisfaction and experience strategies
• Familiarity with the retail and garment industries is a plus
• Bachelor’s degree in Business Management, Marketing, or a related field
• Can have good experience in fashion industry