5463 Chat Support Jobs - Page 7

Hiring for International Customer Support(Non Voice) Job Location : Ahmedabad Interview Location : Nagpur Rotational Shift Fresher(26k CTC) and experience can apply Salary Upto 36KCTC Fluent English is required

Document Verification Process At Chandigarh IT Park working In Shift Cab Provided CTC 20K In Hand 16K 5 days Working Walkin Interviews Visit Aneja's SCF 19 , Phase 11 , Mohali WhatsApp CV: 9517821357 https://callcenterjobs.anejabusinessgroup.com Required Candidate profile Non Voice Back office Work for Chandigarh IT Park Walkin Interviews at Aneja's SCF 19 , Phase 11 , Mohali WhatsApp 9517821357 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Document Verification Process At Chandigarh IT Park working In Shift Cab Provided CTC 20K In Hand 16K 5 days Working Walkin Interviews Visit Aneja's SCF 19 , Phase 11 , Mohali WhatsApp CV: 9517821357 https://callcenterjobs.anejabusinessgroup.com Required Candidate profile Non Voice Back office Work for Chandigarh IT Park Walkin Interviews at Aneja's SCF 19 , Phase 11 , Mohali WhatsApp 9517821357 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Process Associate, Customer Service || Warangal Work location: Warangal (Work from office) Graduation: Any grad except law (2020-2024 pass-out), we are not considering post-graduates. Shift: Candidate should be comfortable with 24*7 shifts Experience: Only Freshers are eligible In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Role & Responsibilities: Handle multiple chats at the same time (3+ Active Chats simultaneously) Respond to the customer queries & issues in timely manner Provide solution to the customer basis the available help articles and within the policies Replicate customers issue and report necessary bugs/suggestions/ideas Provide excellent services to the customers Work closely with internal departments to provide the required information/support to the customer Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Maintain a deep understanding of client process and policies Upskill to enhance the knowledge time to time and offer support Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business Qualifications we seek in you Minimum qualifications Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma) Only Freshers are eligible (2024-2020 passouts) we are not considering post-graduates for these roles. Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What youll d o: Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. Participate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Capture case trend data through the use of incident categorization fields to help inform the root cause of customer contacts. Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs. Respond to new tickets with an initial response and attempt to resolve on the first contact. Accurately capture case notes and effectively manage cases by documenting all customer and internal resource interactions. Ensure that all notes are professional, concise, and actionable by others if needed. Set mutually agreed upon follow-up expectations and follow through on those commitments. Stay informed on product changes and rapidly learn information about product functionality changes. Recognize the bigger picture and adapt to change easily. Provide clear, concise, and relevant information, whether verbal or written, and choose the appropriate communication channel based on the level of urgency and detail that needs to be shared. Maintain composure and refuse to be paralyzed by uncertainty or ambiguity. Look for ways to make changes work rather than focusing on why change will not work, including making suggestions for increasing the effectiveness of changes. What youll bring: Previous experience in a technical troubleshooting or contact center role. Demonstrated ability to rapidly learn new concepts and ideas. Demonstrated ability to work effectively in situations characterized by continual change. A commitment to delighting our customers by showing empathy, listening actively, paying close attention to what is being said, and demonstrating comprehension of the question or issue. Ownership and responsibility for customer issues and the ability to collaborate across multiple teams to ensure customers receive flawless service on integrating software services. Ability to independently and confidently resolve more issues, relying less heavily on more tenured team resources. Professionalism with both customers and members of Blackbaud, showing respect for others, and welcoming ideas that are different from your own. Ability to anticipate obstacles or problems and take timely steps to minimize impact on intended results. Demonstrated ability to achieve positive, concrete results with a commitment to goals and independent motivation to achieve goals and objectives. Continual building of both Blackbaud and product knowledge, not only through direct experience but also by reviewing documentation and training materials. Responds constructively to feedback about individual strengths and weaknesses. Application of critical thinking and ingenuity to problem-solving; collecting information, asking thoughtful questions, analyzing, and testing various solutions to provide the best possible result to our customers. Ability to work US hours (8am 6pm ET) Eligible for shift differential compensation. Some On call required after hours & weekends. Advanced level of English. Its a bonus if you have one or more of the following: Experience with merchant processing, payment facilitator, or payment platforms, payment services providers, payment processing, and/or credit card processing. An understanding or experience with payment methods such as PayPal, Venmo, and Apple Pay. The ability to troubleshoot email deliverability concerns, including an understanding of SPF, DKIM, and DMARC. A general understanding of authentication processes such as SSO and MFA. Experience working in bookkeeping. Educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications. An understanding of APIs (Application Programing Interface). You have experience troubleshooting email deliverability. Previous experience working in a technical support environment supporting educational software, parents or K-12 schools. Familiarity with the North American Education system.

Job Role: Customer Support Executive Airline Process Location: Turbhe, Navi Mumbai Employment Type: Full-Time Experienced Candidates CTC: 28,500 In-Hand Salary: 24,000 Freshers CTC: 23,000 In-Hand Salary: 18,500 Shift Timings Male Candidates: Rotational Shifts (Starting from 7:00 AM, 24x7 coverage) Female Candidates: Day Shifts (Any 9 hours between 7:00 AM to 8:00 PM) Weekly Off: 1 Rotational Off Eligibility Criteria Freshers or candidates with a minimum of 6 months experience in Customer Service Must clear the Versant Test with a minimum score of 4 Key Responsibilities Handle customer queries and complaints via calls, chats, and emails Provide accurate and timely information regarding flight bookings, schedules, and airline policies Manage inbound and outbound customer interactions with professionalism Resolve customer issues efficiently and escalate complex queries when necessary Assist with back-office tasks such as documentation and follow-ups Maintain a high level of customer satisfaction and service quality How to Apply Interested candidates meeting the above criteria may apply directly or reach out for further information.

Role & responsibilities Custoner Service , Outbound Calling, Inbound , Cold Calling , Sales , Escalation Managemet Benefits Both ways, Cabs, Incentives up to 50k Quarterly, Night Shift Allowance upto 10K, Free Meals, Medical Insurance for Self and Family Preferred candidate profile Excellent English Communication Comfortable with Night Shifts / Rotational Shifts 5 Day Working Preferred candidate profile Graduate / Undergraduate both can apply

Urgent Hiring for E-commerce chat process- customer service Candidate should have at least 06 months of Chat experience Female fashion brand Shifts - 8 am to 12 am ( any 9 hours 6 days working No cabs Interested, call Sneha @9971133883 or WhatsApp Required Candidate profile Urgent Hiring for Gurgaon for a very good and stable company Process Hiring for : International Chat Salary Range: 22k-30k working: 6 Days Cab : NO CAB need only immediate joiners Sneha @ 9971133883

Desired Candidate Profile 0 - 2 years of experience in BPO industry or related field. Proficiency in Ms-office (Excel) VLOOKUP, H-LOOKUP, Pivot, If Functions for experieced Candidates Immediate joiners Preferred Job Description: To attain verifications via phone / email according to the predefined quality standards, service level and productivity targets on assigned cases. Obtaining verifications on Education Checks, Employment History Checks, Performance Feedback Checks, Reference / Cross Reference Checks, Criminal Record Checks, Drug Test, Address Checks, etc. Analyzing verifications received and quality check as per internal parameter. Achieving a low turnaround time for completing checks across all categories. Creating and maintaining healthy relationships with verification source contacts Drafting screening reports and send the same to the client relations team for issuance to the client. Proficiency in Ms-office (Excel) VLOOKUP, H-LOOKUP, Pivot, If Functions Immediate joiners preferred.

Hiring Chat Support Executives (Night Shift, US timings) Freshers & Experienced excellent written English, fast typing & basic computer skills required. Freshers : 14,000 -17,000/month Gross For Experienced 16,000 - 20,000/month Gross Office cab/shuttle Health insurance

HIRING FOR INTERNATIONAL VOICE PROCES Work location -ITPL Process : BGV Verification Required Candidate profile Quarterly bonus 5 days working, 2 days off

What You'll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You'll Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role 1 year or more customer service experience Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Excellent Written & Verbal English Communication Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail and CALLS - Work with a globally renowned American MNC Required Candidate profile Candidates should be comfortable with night shifts from office Candidates should be immediate joiners UG/Grad/PG all are welcome Experienced and Freshers both can apply

What We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moments notice, mastering consistency in an ever-changing world thats what it takes to get there. If that's something you want to be a part of, apply today! Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills in Portuguese / German / Japanese / French / Korean / Spanish language. Someone whos computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? Thats what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person whos resourceful, able to multitask and has high attention to details will be a great addition to the team.

We are hiring customer service executives for voice/blended process in international BPO. Freshers and experienced candidates with good communication skills are welcome. Work from office. Share your CV on Whatsapp HR Ginni 8755248734 Required Candidate profile Must have excellent English communication skills UG/Grad/PG Fresher/Experience Should be flexible to work in rotational shifts (24*7) Immediate joiners only Perks and benefits Great incentives PF+ESIC

Candidate should be able to handle incoming customer query via chat, email and voice(if required) Provide accurate and timely information/solutions Maintain records in CRM and follow standard procedure Meet daily productivity and quality targets Candidate must be comfortable to work in night shifts. Working Days - 5 days working 2 rotational week off Cab Facility - One way NOTE: Candidates form Pune location are eligible to apply for this role Interested candidate can share their resumes on "7595058169" with subject line as ''CS Pune"

Interested, call Neha @ 9971133883 International Chat Urgent Hiring for International Chat Process Need at least 06 months of experience in the international chat process Handle customer queries via chat Need only immediate Joiners working:6 Days Required Candidate profile Salary Range: 22,000- 30,000 CTC + Incentives Work Mode: Work from Office Working Days:6 days (Rotational Offs as per process) Gurgaon Shifts: Rotational / General (depending on process and Gender)

Quintes Global hiring for Team Lead Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Team Lead-Customer Services (Order Management) Job Summary: The Customer Service Team Lead will be responsible for ensuring that customers have a first-class experience while dealing with Organisation. The role requires the incumbent to support the Manager in ensuring that all touchpoints from order enquiry to post order receipt support are addressed timely and to the customers satisfaction. Team Lead is accountable for ensuring that customer orders are serviced efficiently from initial enquiry on pricing/availability, order entry, inventory allocation, associated paperwork, through to final invoicing and (any) query resolution The Customer Service Team Lead will be required to work in a cross functional environment requiring engagement with functions such as In Field Sales, Planning, Order Management, Internal Commercial, Logistics and Finance functions. The incumbent will also support any new offshoring / expansion of roles that may result from future business needs. The primary goal of this role is to ensure that suppliers and customers have an enriching and satisfying experience when dealing with Quintes. Customers should have an overall satisfying experience, thereby enabling true supplier customer relationship to build and partner. Performance Requirements Lead the Customer Service Associates Be a team player and participate in joint project(s) execution Demonstrate leadership maturity to ensure stakeholder management internal / external Be a self-starter, set goals for completion of work for effective delivery to Customers Be Proactive & Engaging Align work execution in line with Business priorities and client requirements Deepen functional and System related skills/knowledge as relevant to deliverables Deliver as per set goals and commitments to Leadership/ Customers Note- Candidate should have experience in people management (Team Leading) Interested candidate can share their resume at sunandal@quintesglobal.com with their current ctc, exp ctc & NP.

Candidate Eligibility Criteria * Education: Undergraduate / Graduation * Experience: Minimum 6 months in BPO environment(Preferred) * Skill Set: B2 level communication * Process Type: Non- Voice process * Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) * Week Offs: 2 Rotational * Working days - 5 * Cab Facility: One-sided cab during odd hours (window: 7 PM 6 AM) For more info - 7678666623 yuvraj.mandal@nlbtech.in

We are hiring for both Freshers & Experienced candidates for ''ORM Executive'' with a leading Online Reputation Management company in Andheri east ( MIDC ). -Freshers & Experienced Both can apply -Ctc - upto 3Lpa -Location - Andheri east - MIDC -WFO Required Candidate profile -Excellent Communication skills for freshers & experienced -Ready to work in shifts ( including night shift ) -Good computer knowledge -Technical Troubleshooting background for experienced candidates

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support experience or experience as a Client Service Representative. 35+ WPM Typing speed with 90+ Accuracy. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Salary Up to 4.33 LPA (Salary is totally dependent over Experience) Both side cab Loyalty Bonus Incentives For Any Further Query & for Active Response share me your updated CV over WhatsApp:- Aditya Choudhary (HR)- 8920936468 (Share CV on Whatsapp No Calls) (aditya.choudhary1@techmahindra.com).

Job Opportunity: Customer Support Executive (Non-Voice Process) Location: Work from Office (Chennai) Experience Required: Minimum 1 Year Education: Any Graduate or Postgraduate Working Days: 6 days a week with 1 day rotational off Shift Timings: Male Candidates: 24/7 rotational shifts Female Candidates: Rotational day shifts (any 9-hour login between 6:00 AM and 10:00 PM) Roles & Responsibilities: To handle emails with professionalism and empathy. Demonstrate Strong communication & Writtrn and interpersonal skills while resolving customer queries. Maintain high levels of patience, active listening, and problem-solving abilities. Required Skills: Excellent verbal and written communication in English with a neutral Indian accent. Strong active listening and probing skills. Good typing speed and accuracy. Ability to remain calm and diplomatic in customer interactions. Attention= to detail and a customer-first mindset. Salary Range (Based on Experience): Tamil & English : 2,20,000 to 3,40,000 per annum If you are interested in this role and available to join immediately , please share your updated resume to the following email address & Mobile No. Contact Person: Nadhiya - 7604929925 or Jaikandh - 7904101490 or Deepika 6381937082. Tech Mahindra Limited No. 90/B-1, SBC Tech Park, Madras Tiruvallur High Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu https://maps.app.goo.gl/NVDhtpgqwxM9P64S9

Hiring For customer support executive -MOHALI Note: Apply if you are ready to relocate in Mohali Salary:23k to 34K CTC Rotational shift & week off 5.5 day working Call or whatsapp CV : HR Gungun 6357157170 Required Candidate profile Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English first 6 month work from office after work from home depends on performance

content moderation gurgaon location salary upto 25k transport both side back office good communication skills are mandatory graduation compulsary

Chat Service Representative - Work from Office at Ahmedabad On Site. CTC: 20,000 to 35,000 CTC based on experience and last drawn salary Job Responsibilities: Respond to customer inquiries via chat and email Shift: 24/7 Rotational Rotational Week-off Required Candidate profile Should be ready to move to Ahmedabad. Must Have Excellent Command On English Speaking and Written. Flexible to work in rotational shifts with rotational week off. Walk in Drive in Nagpur Perks and benefits House Allow +Food Allow + Transportation Allow