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0.0 - 1.0 years

1 - 3 Lacs

Noida, Gurugram

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Job Title: Customer Care Executive Salary: 15000-30000 Location: Noida, Gurugram Qualification: Undergraduate/Graduate Experience: 0-1 year Skills: Good Communication Muskan Jaiswal Contact No: 7870603223 Email: hr.muskanjais.miplservices@gmail.com

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0.0 years

1 - 2 Lacs

Warangal

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Associate, Customer Service- Content Curation Responsibilities Strong attention to detail to identify and fix errors and share feedback/insights Focus on accuracy/eye for details Ensure logical and meaningful review of url content curation High quality of extraction of content delivered consistently Domain expertise to work like a subject matter expert and challenge what seems incorrect Adapt and deliver high quality extraction with accuracy, commitment, and consistency Excellent time management skills to help increase the number of extractions Decision making skills to understand the concepts of identifying if a website is/is not extractable Extremely proactive and organized with a track record of success in a team environment Qualifications we seek in you! Preferred qualifications Good understanding on Digital Marketing and Ads ecosystem Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information Customer Service background and Digital Marketing experience will be an added value Strong Logical/ Analytical skills Minimum qualifications Any Graduate Strong Communication Skills (verbal and written) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Posted 13 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Ahmedabad

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Job description Managing incoming Chat support and customer service inquiries Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identifying and assessing customer's needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication on chat Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies. Requirements: Experience of 0 to 5 Years Ability to stay calm when customers are stressed or upset Excellent communication skills Comfortable using computers Experience working with customer support. Location: Ahmedabad WMart Infocom, F-517, 4th floor, F-Block, Sobo Center, South Bopal, Ahmedabad-380058 Interested Candidates can share their updated CV on WhatsApp:- 7600442400 for more Details contact on WhatsApp:- 7600442400 Mr. Divyesh (HR- Executive)

Posted 13 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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BPO for US Voice process & Semi voice. Excellent communication required US Shift timing 2 days rotational off Graduation not mandatory Sal 15k to 4 lpa take home + Incentives Voice Process / Non voice / Call center / BPO Pls call kishore 9176149292 Please refer your friends Thanks, kishore 9176149292

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0.0 years

1 - 3 Lacs

Ahmedabad

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Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 2nd July 2025 (Wednesday) || Ahmedabad Location Date: 2-July-2025 (Wednesday) MS Teams meeting ID: 423 160 746 3726 MS Teams Passcode: vg9kJ7Aw Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Vishnupriya 9962064796 for more info. Thanks, Vishnupriya 9962064796

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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Process: Zee5 Chats & Email - Min HSC candidates can apply - Candidate should be able to read, write and Speak Good/excellent English - Salary up to 25,000 Male Candidates Candidate should be ok with the Night shift (5:00 TO 2:00 AM) Required Candidate profile - Immediate Joiner - 1 Rotational Week off - Up to 25,000 (Salary will be closed on the basis of the candidate’s skillset and previous package) More Detail Call:-HR Rohan:- 8177871758

Posted 14 hours ago

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1.0 - 5.0 years

2 - 4 Lacs

Gurugram

Remote

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Hi , We are looking for a detail-oriented and customer-focused Email Support Executive to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction through timely and professional email communication. Key Responsibilities: Respond promptly to customer inquiries received via email. Understand customer issues and provide accurate, valid, and complete information. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution. Document all interactions and maintain detailed records of customer communication. Follow up with customers to ensure their issues are resolved satisfactorily. Collaborate with internal teams such as Sales, Technical Support, and Product Development to resolve complex queries. Maintain a high level of professionalism and empathy in every interaction. Meet performance metrics such as response time, resolution time, and customer satisfaction scores. Requirements: Bachelors degree or equivalent experience preferred. 1-3 years of experience in a customer support or service-related role (email-based preferred). Excellent written communication skills in English. Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Help Scout) is a plus. Basic knowledge of [industry/product] is a plus. Preferred Skills: Patience and empathy in dealing with customers. Ability to stay calm under pressure. Strong organizational and documentation skills. Proactive approach to identifying and solving recurring customer issues. Role & responsibilities Preferred candidate profile

Posted 14 hours ago

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1.0 - 6.0 years

0 - 3 Lacs

Hyderabad

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Roles and Responsibilities Provide exceptional customer service through chat support to international clients.

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0.0 years

2 - 3 Lacs

Pune

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Outbound calling Sal: 23K CTC Candidates fluent in Gujarati versant 3

Posted 15 hours ago

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0.0 - 5.0 years

1 - 5 Lacs

Bengaluru

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**"Start Your Call Center Career Right with JobShop Multiple Roles in Bangalore!"** - Join Indias largest BPO recruitment company and explore a world of call center jobs, all in one place. At JobShop, we have openings for voice, non-voice, and customer service roles with top-paying employers in Bangalore. Freshers, heres your chance to step into a thriving career, and experienced candidates, elevate your career with roles offering competitive pay and growth opportunities. - Your career in the BPO sector begins here apply today and see what JobShop can do for you! 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters

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1.0 - 4.0 years

3 - 5 Lacs

Noida, Delhi / NCR

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International Chat Support ( Customer Service ) Any Grad /Post Grad + 12 months exp In International Chat Support , Customer Care , Dual chats exp required Salary Upto - 5LPA + Variables+ incentive HR Mehak - 9650005227 HR Ridhi- 81782 80056

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0.0 - 4.0 years

2 - 4 Lacs

Gurugram

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Bulk Hiring customer service Chat process Location: Gurgaon Salary: Up to 28,000 CTC & In-hand - 24250 for freshers. Salary up-to: 32500 CTC & In-hand -28750 for Experienced Day shift for Female Rotational shifts for Male Required Candidate profile HR Abhishek 9211266657 HR Mehak 9650005227

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0.0 - 5.0 years

1 - 3 Lacs

Noida, New Delhi, Delhi / NCR

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Location:- Trophizoid IT Park, Noida Sector 62 Process:- Customer support - TATA 1mg Blended process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Preferred candidate profile Salary- 15.5k Qualification- graduated 6 months of experience Skills- V4 candidates Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply ? To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Namrata: 8624868754

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0.0 - 4.0 years

1 - 2 Lacs

Kolkata

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DIRECT WALK in for Voice and Chat Support 6364907001 Immediate Joining Good communication skills in English CTC: 14k to 20k Location: Kolkata, Salt Lake Sector 5 Required Candidate profile Direct Walk in for Freshers and Experienced Any Graduate / 12th pass with good communication. Work location: Kolkata. To schedule an interview Ct: Anu 9986807212 Perks and benefits PF, ESI/Mediclaim, Gratuity

Posted 16 hours ago

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0.0 - 5.0 years

1 - 5 Lacs

Bengaluru

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**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Process- International Voice process Qualification- , Any Graduate Experience-1 yr of BPO Experience Location- Manyata Tech Park (Bangalore) Salary Upto-38k +Monthly Incentive Upto -2.500- Cab:cab : 1 way cab Work From Office Rounds-1)HR round 2)Amcat round 3)Versant round and 4)OPS round For More Details Call HR Muskan-9380964680 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sadaf 6362015960 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills Call HR Sadaf 6362015960 or 9964080000

Posted 17 hours ago

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0.0 - 1.0 years

0 - 3 Lacs

Mumbai, Mumbai Suburban, Thane

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Handle customer queries via live chat Provide accurate product/service info Resolve issues with clarity and professionalism Maintain chat records and follow up as needed Ensure quick response and high satisfaction Required Candidate profile Work in shifts and meet daily chat targets Chat Support Excellent comms

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0.0 - 2.0 years

0 - 3 Lacs

Mumbai Suburban, Thane, Navi Mumbai

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Respond to customer queries via phone, email, or chat Provide product/service information and support Resolve issues promptly and professionally Maintain accurate customer interaction records Meet service quality and response time targets Required Candidate profile Collaborate with teams to improve customer experience Perks and benefits slary+attractives incetives & bonus

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1.0 - 5.0 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadia @ 7898822545, Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

0 - 5 Lacs

Bengaluru, Karnataka, India

On-site

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Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! Call Us On 9964080000 or 9380964680 or visit jobshop.ai to explore other open positions with us Process Type: Voice (Inbound/Outbound) Chat Support Technical / Customer Support Call Us On 9964080000 or 9380964680 or visit jobshop.ai to explore other open positions with us Open Roles: Customer Support Executive (Voice & Non-Voice) Technical Support Associate International Call Center Executive Email / Chat Support Telecaller (Domestic BPO) - English & Hindi Call Us On 9964080000 or 9380964680 or visit jobshop.ai to explore other open positions with us Eligibility: Qualification: 10th / 12th / Diploma / Any Graduate Experience: Freshers & Experienced candidates welcome Languages: English / Hindi / Regional languages (for domestic) Shifts: Rotational / Day / Night shifts (depending on process) Salary: Domestic BPO: 15,000 35,000/month + Incentives International BPO: 25,000 45,000/month + Incentives Incentives + PF + ESI + Performance Bonuses Call Us On 9964080000 or 9380964680 or visit jobshop.ai to explore other open positions with us Perks: Immediate Joining 5/6 Days Working Cab Facility for night shifts Growth Opportunities with Top MNCs Call Us On 9964080000 or 9380964680 or visit jobshop.ai to explore other open positions with us Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Posted 18 hours ago

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0.0 - 5.0 years

0 - 5 Lacs

Bengaluru, Karnataka, India

On-site

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOBREQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills

Posted 21 hours ago

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0.0 - 5.0 years

0 - 5 Lacs

Bengaluru, Karnataka, India

On-site

Foundit logo

Hiring Now! Call Center Jobs in Bangalore with JobShop! - Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles. - Freshers can start their career here; experienced candidates can advance theirs. Job Details: Process: - International Voice Process Work Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Work Schedule: 5 Days Working | 2 Rotational Days Off Shift Timings: Night Shift Transport Facility: 1-Way Cab Provided Salary & Compensation: Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience and skill set) Additional Benefits: Competitive salary, incentives, and growth opportunities Candidate Requirements: Education: Open to Graduates & Undergraduates Experience: Freshers are welcome to apply! Candidates with prior experience in an International Voice Process, Customer Support, or Sales will have an advantage. Skills: Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Work Flexibility: Comfortable working in rotational shifts (Night Shifts included) This is a fantastic opportunity to work with a global company, gain international exposure, and enhance your customer support skills!

Posted 21 hours ago

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0.0 - 5.0 years

0 - 5 Lacs

Bengaluru, Karnataka, India

On-site

Foundit logo

Your Next Call Center Job Awaits Join JobShop! - If you have experience in the BPO industry, JobShop is here to connect you with a variety of call center roles! We are hiring for international voice processes, domestic voice processes, and non-voice positions across leading companies in Bangalore. - With competitive salaries and opportunities for growth, your perfect job is just an application away. Start your journey with JobShop now! 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must - Looking for a place to start or advance your career JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! Job Details: Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Schedule: 5 Days Working | 2 Rotational Offs Shift: Night Shift Transport: 1-Way Cab Provided Salary & Compensation Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience & skill set) Additional Benefits: Incentives + Performance-based Growth Opportunities Candidate Requirements Education: Open to Graduates & Undergraduates Experience: Freshers welcome Prior experience in International Voice Process, Customer Support, or Sales is an added advantage Skills: Excellent verbal communication in English Strong problem-solving & customer-handling skills Work Flexibility Must be comfortable working in rotational night shifts Why Apply This is a fantastic opportunity to join a global brand, gain international exposure, and grow your customer service career with the best in the industry!

Posted 21 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

Kolkata, Rajarhat, Bidhan Nagar

Work from Office

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HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 6296317938, 9147047911, 9147047910 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 Eligibility: Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Call & WhatsApp No: 6296317938, 9147047911, 9147047910 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 For more 1000+ Jobs opportunities you can follow our Intagram Page WhatsApp Group & Channel: www.instagram.com/hbrjobs https://chat.whatsapp.com/HSBUMVixr1W8zLPofXpjyu https://whatsapp.com/channel/0029Va7uwmAJ93wSueS1oJ05

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Exploring Chat Support Jobs in India

The chat support job market in India is thriving, with many companies looking to hire talented individuals to provide customer support through chat platforms. Chat support roles are in high demand due to the increasing popularity of online shopping and the need for quick and efficient customer service.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for chat support professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-7 lakhs per annum.

Career Path

In the chat support field, a typical career path may progress from a Customer Support Executive to a Team Lead, and eventually to a Customer Support Manager. With experience and additional training, professionals can also move into roles such as Quality Analyst or Operations Manager.

Related Skills

In addition to strong communication and problem-solving skills, chat support professionals are often expected to have knowledge of customer relationship management (CRM) tools, typing proficiency, and the ability to multitask effectively.

Interview Questions

  • How do you handle difficult customers? (basic)
  • Can you explain your experience with using chat support software? (basic)
  • How do you prioritize multiple chat conversations at once? (medium)
  • Have you ever had to escalate an issue to a supervisor? How did you handle it? (medium)
  • How do you ensure customer information is kept confidential during chat interactions? (medium)
  • Describe a time when you had to troubleshoot a technical issue for a customer through chat support. (medium)
  • What strategies do you use to provide excellent customer service in a chat environment? (advanced)
  • How do you stay updated on product knowledge to assist customers effectively? (advanced)
  • Can you provide an example of a time when you went above and beyond to help a customer through chat support? (advanced)

Closing Remark

As you explore opportunities in the chat support job market in India, remember to showcase your communication skills, technical knowledge, and problem-solving abilities during interviews. With the right preparation and confidence, you can excel in this dynamic and rewarding field. Good luck!

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