Customer Support Executive

Worldmart Infocom

0 - 5 years

2 - 5 Lacs

Ahmedabad

Posted:4 hours ago| Platform:

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Skills Required

Customer Care Service Email Support Customer Support Chat Support Customer Relationship Email Bpo Customer Service Customer Care Chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing incoming Chat support and customer service inquiries
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identifying and assessing customer's needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication on chat
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies.

Requirements:

Experience of 0 to 5 Years
Ability to stay calm when customers are stressed or upset
Excellent communication skills
Comfortable using computers
Experience working with customer support.

Location: Ahmedabad

WMart Infocom,

Interested Candidates can share their updated CV on WhatsApp:- 7600442400 for more Details contact on WhatsApp:- 7600442400 Mr. Divyesh (HR- Executive)

More Jobs at Worldmart Infocom

Customer Support Executive

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Experience: Not specified

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