5463 Chat Support Jobs - Page 6

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 9773553319 Simran 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Role & responsibilities Customer Satisfaction Customer Happiness Email escalation Voice and Non voice Preferred candidate profile Regular Graduation

G/Ug with min 1 year of international chat exp is required Location- Gurugram, 2 side cabs, US Shifts, WFO. Salary-5.5 Lpa, 42k inhand need excellent chat skills and comms skills (no avg comms) drop cv's at my whatsapp- 9643729401(shubham)

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Durga 9884244311 for more info. Thanks, Durga 9884244311

Hiring for Customer Support Executive Fresher & Experience Experience : 0 to 4 Year's Insurance + PF + Incentives every month 5 Days Working | 2 Days Office Minimum Education: 12th pass Fluent English communication Qualification : Any Location : BLR

Engage US customers via phone, chat, and email to sell automobile parts. Identify parts from inventory, process orders, negotiate deals, provide updates, and ensure customer satisfaction during night shifts. Required Candidate profile Looking for candidates with 1–2 years in international voice/sales, preferably in auto parts. Strong English, negotiation, multitasking skills & willingness to work night shifts from Hyderabad office.

Engage US customers via phone, chat, and email to sell automobile parts. Identify parts from inventory, process orders, negotiate deals, provide updates, and ensure customer satisfaction during night shifts. Required Candidate profile Looking for candidates with 1–2 years in international voice/sales, preferably in auto parts. Strong English, negotiation, multitasking skills & willingness to work night shifts from Hyderabad office.

Job Overview: iEnergizer is seeking motivated and skilled individuals to join our Go Magenta US Telecom Blended Process team (70% Chat & 30% Voice). If you have a passion for delivering exceptional customer service and possess international BPO experience in a chat/email or blended process, this is the perfect opportunity for you. The role involves managing customer interactions related to US telecom services via chat and voice channels. You will be responsible for resolving customer queries, providing information about services, and ensuring the highest level of customer satisfaction. Key Responsibilities: Provide customer support related to US telecom products and services primarily through chat (70%) and voice (30%). Respond to customer inquiries, resolving issues related to billing, accounts, troubleshooting, and service-related concerns. Manage multiple customer conversations simultaneously via chat and voice, ensuring efficient responses and issue resolution. Follow all standard operating procedures (SOPs) while interacting with customers to maintain consistency and accuracy. Handle escalated issues and ensure a high level of customer satisfaction. Document customer interactions and ensure all information is updated in the system accurately. Meet the daily, weekly, and monthly performance targets for response times, customer satisfaction, and issue resolution. Participate in training and development sessions to stay up-to-date with product knowledge and enhance communication skills. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in international chat/email or blended processes. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency with MS Office and the ability to use chat platforms and other customer service tools effectively. Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days. Personality Traits: Strong multitasking abilities, problem-solving skills, attention to detail, and a customer-centric approach. Preferred Experience: Previous experience in US telecom customer support is a plus. Keywords :customer service,international bpo,chat process,non voice process,email support,chat support,email process,bpo non voice,international non voice,backend process,multitasking*,blended process*,international chat process*,customer support*,telecom*

Job Overview: iEnergizer is seeking motivated and skilled individuals to join our Go Magenta US Telecom Blended Process team (70% Chat & 30% Voice). If you have a passion for delivering exceptional customer service and possess international BPO experience in a chat/email or blended process, this is the perfect opportunity for you. The role involves managing customer interactions related to US telecom services via chat and voice channels. You will be responsible for resolving customer queries, providing information about services, and ensuring the highest level of customer satisfaction. Key Responsibilities: Provide customer support related to US telecom products and services primarily through chat (70%) and voice (30%). Respond to customer inquiries, resolving issues related to billing, accounts, troubleshooting, and service-related concerns. Manage multiple customer conversations simultaneously via chat and voice, ensuring efficient responses and issue resolution. Follow all standard operating procedures (SOPs) while interacting with customers to maintain consistency and accuracy. Handle escalated issues and ensure a high level of customer satisfaction. Document customer interactions and ensure all information is updated in the system accurately. Meet the daily, weekly, and monthly performance targets for response times, customer satisfaction, and issue resolution. Participate in training and development sessions to stay up-to-date with product knowledge and enhance communication skills. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in international chat/email or blended processes. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency with MS Office and the ability to use chat platforms and other customer service tools effectively. Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days. Personality Traits: Strong multitasking abilities, problem-solving skills, attention to detail, and a customer-centric approach. Preferred Experience: Previous experience in US telecom customer support is a plus. Keywords :Blended Process,International Chat Process,Customer Support,Telecom,Customer Service,International Bpo,Chat Process,Non Voice Process,Email Support,Chat Support,Email Process,Bpo Non Voice,International Non Voice,Backend Process,Multitasking*

Job Alert! ! NTT DATA services Virtual Walkin for International Chat & Email Support - Happening Now! ! Join on your teams & drive your job. Date : 12th of Sept * Time: 11:30_am onwards Virtual Link: https://teams.microsoft.com/meet/2999148971060?p=jcxnMmg54XYTsdI5Gw If you're not able to access link, please drop a mail to sindhu.palanisamy@nttdata.com, ramkumar12.r@nttdata.com

We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Position's General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer serviceProcessing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.Collaborating with management or other team members as appropriate to proactively address service issues and concerns.Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.Coordinating training and mentoring activities for new team members.Maintaining confidentiality of information.Performing other duties as the need arises.Required Skills for this role include: Candidate should have a minimum of 2+ years experience in Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skillsProficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.

Immediate Hiring for International voice/semi voice process Good communication is mandatory Process - (Semi voice) Qualification - Graduate/undergraduate Shifts - Rotational shifts and 2 fixed offs Salary: Fresher - 2.5 lpa Experience - sal 4 lpa Location - Chennai & Bangalore, Hyderabad Plesae call Kokila 9962064796 for more info

Hiring for International Customer Support(Non Voice) Location : Ahmedabad Rotational Shift Fresher(26k CTC) and experience can apply Salary Upto 36KCTC(Experience) Fluent English is required

Hiring for International Customer Support(Non Voice) Job Location : Ahmedabad Interview Location : Nagpur Rotational Shift Fresher(26k CTC) and experience can apply Salary Upto 36KCTC Fluent English is required

BPO for US Voice process & Semi voice. Excellent communication required US Shift timing 2 days rotational off Graduation not mandatory Sal 15k to 4 lpa take home + Incentives Voice Process / Non voice / Call center / BPO Pls call Pavitra 9962138989 Please refer your friends Thanks, Pavitra 9962138989

Hiring For International Email And Chat CS Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Work From Home Assist in daily operations and process management Work with team members to meet goals Maintain clear records and process documentation Required Candidate profile Immediate Joiner Work From Home Fresher candidates Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

Hiring for Leading ITES Company In Gurgaon for Customer Support, Chat Process Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Handle customer queries via live chat Provide accurate product/service info Resolve issues with clarity and professionalism Maintain chat records and follow up as needed Ensure quick response and high satisfaction Required Candidate profile Work in shifts and meet daily chat targets Chat Support Excellent comms

Gurugram location - Walk in interviews International Voice process Graduate fresher or under graduate with 6 months bpo experianced 5 Days working Rotational Shift Rotational off Both side cab Call/ Drop cv on 8826770027 Shivam, 7428370506 - Ritu Perks and benefits Both side cab or one side

Role Overview: You will be a dedicated Customer Support Specialist responsible for handling inbound and outbound client communications via phone, email, chat, and other platforms. Your role will involve providing timely and accurate assistance to both existing and prospective clients in a fast-paced environment. Key Responsibilities: - Handle customer queries through phone, email, and chat in a courteous and professional manner - Accurately assess issues and provide appropriate responses or resolutions based on defined SOPs - Track, document, and resolve complaints, order queries, and product-related questions - Educate customers about the services offered and guide them on optimal usage - Utilize Zoho and internal systems for managing tickets and customer data - Provide timely follow-ups and updates on open cases - Identify recurring customer concerns and share feedback with internal teams to enhance service delivery Qualifications Required: - Bachelors degree preferred - Prior experience in customer support (voice, chat, or email) is a plus - Strong verbal and written communication skills in English - Proficient in multitasking, problem-solving, and maintaining professionalism under pressure - Capability to work independently and collaboratively in a team setting Additional Details: The company offers benefits such as paid sick time and Provident Fund. The work schedule is during the day shift with performance bonuses, quarterly bonuses, and yearly bonuses provided. The work location is in person. Desired Skills: - Customer-focused attitude with a passion for service excellence - Detail-oriented and proactive in identifying potential issues - Understanding of web/internet technologies or interest in digital platforms is advantageous - Experience in pharma/B2B/export-import is a plus.,

As a Customer Support Agent, your role will involve handling customer interactions through chat and ticketing channels to provide efficient and high-quality support. Your responsibilities will include: - Engaging in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage using clear and concise language. - Completing a maximum of 3 chats simultaneously and maintaining an average response time in line with SLAs. - Responding to tickets using clear and concise language, utilizing appropriate canned responses, and ensuring all customer questions have been sufficiently answered. - Developing and maintaining a thorough understanding of product features, updates, and improvements to assist customers effectively. - Diagnosing customer issues, utilizing internal resources to resolve problems, and escalating cases that require advanced support. - Maintaining clear and organized account notes on every interaction/escalation and delivering prompt, accurate, and professional service in all interactions. In order to excel in this role, you should ideally have previous experience in a contact center or similar environment, strong verbal and written communication skills in English, a solid understanding of technical concepts related to SaaS products, a commitment to customer satisfaction, adaptability in managing multiple interactions in a dynamic environment, and a high level of organizational and documentation skills to ensure accurate account notation. Desired skills for this position include problem-solving skills, familiarity with support tools, and multitasking abilities to manage concurrent interactions while maintaining quality and efficiency.,

As an Inside Sales Executive at Xperteez Technology, you will be responsible for engaging potential customers via live chat, understanding their needs, recommending diagnostic packages, and converting inquiries into bookings. Key Responsibilities: - Handle inbound inquiries via chat and understand customer requirements - Recommend suitable diagnostic/healthcare services - Educate prospects about benefits and accuracy of our solutions - Convert leads into confirmed sales using persuasive communication - Maintain accurate CRM records of interactions - Follow up with potential leads who didn't convert initially - Work closely with call center, lab coordination, and marketing teams Qualifications Required: - Bachelor's degree in any field (Healthcare/Science background preferred but not mandatory) - 1-3 years of experience in chat support, inside sales, or customer service - Excellent written English with professional tone and clarity - Ability to multitask, handle pressure, and achieve targets - Willingness to work in rotational shifts including weekends/holidays Xperteez Technology offers a competitive salary with incentives, structured training in healthcare sales & services, and career growth opportunities in a fast-expanding diagnostics company. You will be part of a supportive and tech-driven team environment. If you are looking for a challenging role where you can utilize your sales skills and be a part of a dynamic team, then Xperteez Technology is the place for you. Join us in revolutionizing the healthcare industry through innovative sales strategies and customer service excellence.,

Greetings from Sutherland!!! We are hiring candidates for International NON Voice Process - Customer Support Job Criteria: 1) Immediate joiners required Should be available to join us in the month of September. 2) Excellent verbal communication skills 3) Freshers and tenured can apply Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.8 LPA to 3 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station (Walk in detail) Walk in candidates mention "Gowri HR" on Top of your resume. Monday to Friday (10 AM - 1 PM) A1 Block, Ground floor. HR : - Gowri - 7845858783 Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Hiring for International Customer Support(Non Voice) Location : Ahmedabad Rotational Shift Fresher(26k CTC) and experience can apply Salary Upto 36KCTC Fluent English is required