5493 Chat Support Jobs - Page 20

CHAT PROCESS Nature of Job: Troubleshooting Rounds : HR-multichat writex-Ops (multichat writex score should be 55) Hsc/Graduate with 6 months experience in chat process or with any other experience on paper - up to 25k in hand Required Candidate profile For Graduate Freshers - 21k in hand Shifts: 24*7 rotational shifts (strictly follow IBU boundaries of Thane) Weekoff: 6 days of working. Any 1 Rotational weekoff Quality: C3/ B2 Voice

Retention Voice - Good communication - Gradute + 1 yr experience mandatory Salary:- 17000 in hand 22000 CTC Shift timing:- 7.00am to 4.00pm 3.30pm to 12.30am Any 9 hrs rotational shift

Requirement- HSC/ Grad Minimum 6 months to 1 Year of chat customer service experience mandate for HSC/Graduates Follow IBU transport Boundaries Thane location Night shift Comfortable same Required Candidate profile Nature of Job:Web Chat Communication skills - excellent communication skills required (Cluster 3) Salary upto 21 k 24/7 shifts & 2 Rotational Week offs Rounds Hr, amcat, typing, email, ops

About the Role We are looking for a proactive and customer-focused individual to join our Customer Support team as a Customer Care Executive. In this role, you will be responsible for handling customer queries, concerns, and complaints via chat and email channels in a timely, courteous, and effective manner. Key Responsibilities • Respond promptly to customer inquiries via live chat and email. • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and providing the best solution. • Maintain a high level of professionalism and empathy with customers at all times. • Follow up on customer interactions to ensure complete resolution and satisfaction. • Escalate unresolved issues to the appropriate internal teams as required. • Maintain detailed and accurate records of customer interactions. • Meet or exceed individual and team performance metrics (e.g., response time, resolution time, customer satisfaction scores). • Adhere to internal processes, quality standards, and compliance policies. What We're Looking For • Minimum qualification: High School Diploma or Bachelor's Degree (preferred). • 02 years of experience in customer support (chat/email support preferred). • Excellent written communication skills in English. • Strong typing speed and accuracy. • Ability to multitask and manage time effectively. • Empathetic, patient, and able to handle stressful situations calmly. • Basic computer proficiency and familiarity with CRM systems and support tools

International Chat process rotational shift 32CTC rotational shift 27ctc Good comms Job location Mohali Interview only at office 4Rounds

International Chat process rotational shift 32CTC rotational shift 27ctc Good comms Job location Mohali Interview only at office 4Rounds

International Chat process rotational shift 32CTC rotational shift 27ctc Good comms Job location Mohali Interview only at office 4Rounds

Hiring for Technical Support- Backend Process - CHAT- - Thane - WFO - Personal System CHAT PROCESS Hsc/Graduate with 6 months experience in chat process Shifts: 24*7 rotational shifts (strictly follow IBU boundaries of Thane) Required Candidate profile Week off: 6 days of working. Any 1 Rotational week off Nature of Job: Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice

DATA Process THANE LOCATION Date of joining - Immediate *Customer service - backend process* Eligibility criteria - Graduation mandatory Experience - 2 years experience required in shopping/logistics domain mandatory OR Required Candidate profile Shipping/Logistics experience with partial customers service experience would do Salary - up to 30k in hand (based on last drawn) Follow IBU boundaries

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Soniya - 9694462811 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided interested candidate can call / whatsapp on HR Simran - 7976289019 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Riya - 8000654400 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Prerit - 8118831413 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

*Graduation is not mandatory *Excellent communication in english *Night shift *ONE way cab *fresher sal -15 take home *exp sal-25 take home *mail and chat *Direct walk in *work from office *immedaite joinee *chennai *jeevitha-9940812026/8925733223 Required Candidate profile *fluency in english is must *its international semi voice {mail , chat , vcalls} *communication in english is must *Average english is not accepted

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Ritika - 9251042143 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

About The Role Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can apply for HR call HR Inderjeet - 7426852692 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary up to 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Mahima - 7982985747 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? •? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English language skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills • -Computer proficiency and typing speed (minimum 30 WPM preferred). • -Flexibility to work in rotational shifts including weekends. • -Ready to work from Office • -Experience in voice process is a plus Roles and Responsibilities: • R eview, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and

Designation: HR Recruiter [Immediate Joiner] Experience: 0 – 1 Year Qualification: Any degree(2020- 2025) Gender: Female Salary: 13k to 18k per monthly Language: Tamil & English Location: Chennai . Contact call or what up Sowmya Hr. 8124 404 404 Required Candidate profile Candidates are requested to carry their updated CV, passport size photo. Perks and benefits Cab Medical Insurances

Role & responsibilities Interacting with customer for resolving Billing issues International chat process, voice process US shift Preferred candidate profile Shud be Good in com skills Minimum 12th PASS . HSC shud be ok working in night shifts Shud have atleast 1 year experience in international process. Whatsapp or call - 8381998035, 9711807301

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon The Company Through innovative and intelligent processes and automations, we create solutions for the telecommunications industry that help reduce overall costs and increase business productivity. What is on Offer Come and join a professional, fast paced and exciting company involved in the Telecommunications industry that is expanding across the globe. Our teams are made up of highly motivated and passionate individuals who take a hands-on approach to delivering the best results for all of our customers. An exciting and unique opportunity currently exists for several individuals that are up for the challenge of forming a Post-Sales Consulting and Support team. This is a diverse role that places you in a prominent position where you will be in contact with businesses to support them with their enquiries while using our SaaS solutions. The Role The role requires exceptional communication skills, patience, organisational skills and the ability to deal with a diverse range of people. Reporting to the Head of Customer Success, and working with others in our team, you will be called upon for your technical knowledge of our products. Our existing clientele is an important part of our business. You will possess abilities to develop and maintain a strong rapport with our clients when they call upon you for support. Providing level 1 and level 2 support of incidents and requests relating to a core product and a variety of applications, services and devices used by our customers across multiple business types. Previous experience Working on a service or help desk role supporting customers and end users of SaaS platforms. Service Desk operations and incident management using the Incident Management Systems Exceptional skills and understanding of MS Excel and how to use its advanced formulas Sound knowledge of MS Word and MS PowerPoint. ITIL Certification or relevant experience and strong understanding of ITIL Service Management Relevant Tertiary or Industry Certified qualifications Excellent analytical and problem-solving skills to enable effective identification and resolution of mobility services and telecom services related issues Effective verbal and written communication skills to ensure proper recording of all customer interactions and closure of all presented issues About You Proactive approach and willingness to assist others and contribute to the smooth operations of our company. Self-managed individual able to work in a high achieving environment autonomously or as part of a team, as the work dictates. Solutions focused with good analytical and problem solving skills. Have the ability to interpret queries and fact find through systematic processes of observation and elimination. Exceptional customer service focus and influencing skills. Telecommunications industry experience would be well received. Articulate and strong communication skills. Quick learner and highly motivated for success. Professional presentation with a positive attitude. Proven time management and process discipline abilities. Able to think outside of the box; solving problems with creativity. Always be helpful, encouraging, and respectful to team members and everyone they interact with. What's in it for you On-job training on internal support systems and tools Supportive and approachable leadership Great opportunities for career growth Market leading products that solve real client problems Open and sociable working environment Remuneration - based on experience

Immediate Hiring for Email & Chat Process / Non-Voice Process Hindi, Telugu, Kannada, Malayalam, Tamil ( Freshers / Experienced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Diploma Experience - 0 to 4 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for Attending In-outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Mathivanan-9025990566 Mention Mathivanan on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Role & responsibilities Hiring of customer care executive Domestic & international process graduate and undergraduate both can apply Fresher and experience both can apply salary 1.5 lpa to 4.5 lpa on the basis of previous salary part 30 % hike on last salary part Excellent communication skills in english 24*7 rotatonal shift Cab facility on night shift Call or whatsapp-: Hr tapan (7877038450) Hr ronak (8302625413) Preferred candidate profile

Greetings from Sutherland!!! We are hiring candidates for International NON Voice Process - Customer Support Job Criteria: 1) Immediate joiners required Should be available to join us in the month of September. 2) Excellent verbal communication skills 3) Freshers and tenured can apply Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.8 LPA to 3 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station (Walk in detail) Walk in candidates mention "Bharani HR" on Top of your resume. Monday to Friday (10 AM - 1 PM) A1 Block, Ground floor. HR : - Bharani - 7695999758 Selection Process: 1) HR Interview (Walk In) 2) SD Panel Interview 3) Voice Assessment Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com