3164 Chat Support Jobs - Page 20

Job Description :- International Blended Process Job Role - Customer Support & Upselling Job Location - Gurgaon, Sector 19 Cab facility - Both Side (should be inside hiring zone) 5 days working, 2 rotational week off Rotational shift 24*7 Salary: Inhand - 23k & CTC - 27k Work From Office Date of joining - 4th July Preferred candidate profile :- Required candidates with good communication skills, listening skills, must have basic computer knowledge. Graduate and UG both can apply. Must have valid original marksheets from the University. Freshers and experienced both can apply. Experienced candidates must be able to provide valid offer letter, experience/relieving letter and the last 3 months salary slip of the same. Must have good command in spoken and written English. Should be comfortable with rotational shifts and night shifts No casual leave will be allowed for the first 3 months. Interested candidates kindly share your CV in number mentioned below. HR Rituparna - 9365277103

About the Company IDrive Software is a premier provider of cloud backup, storage, and remote access solutions, serving over 5 million users across Windows, macOS, iOS, and Android platforms. Our flagship products IDrive and RemotePC are trusted by individuals, small businesses, and large enterprises worldwide. We offer a comprehensive suite of services, including Cloud Storage , Online Backup , Onsite Bare-metal Restore , and Remote Access . Our expanding product lineup also features IDrive BMR , IDrive 360 , IDrive e2 , and morecontinuously evolving to meet diverse data protection and access needs. At IDrive Software, we take pride in our innovative, self-driven teams whose expertise powers our cutting-edge, top-rated applications. Our culture fosters ownership, agility, and excellencemaking IDrive a dynamic and rewarding place to grow your career in the cloud technology space. We're looking for a Technical Support Engineer to join our dynamic 24/7 support team in Bengaluru. If you have a passion for solving technical challenges and a knack for clear communication, we encourage you to apply! Role & Responsibilities: Provide diagnostic technical support to users via chat, voice, and phone , primarily within a technical support process. Expertly troubleshoot, diagnose, and resolve issues related to software/hardware installation, configuration, and performance. Apply advanced diagnostic techniques to identify root causes of problems and recommend effective solutions to correct failures. Utilize and expand your knowledge of networking concepts to address connectivity and infrastructure-related issues. Collaborate with internal teams to escalate complex problems and ensure timely resolution. Maintain accurate records of customer interactions and technical issues in our support system. What We're Looking For: 2-8 years of experience in a technical support role, with a strong preference for backgrounds in chat, voice, or phone support. Proven ability to diagnose and resolve technical issues efficiently. Solid understanding of networking concepts (e.g., TCP/IP, DNS, routing, firewalls). Excellent verbal communication skills with the ability to explain technical information clearly and patiently to diverse users. Flexibility to work in rotational and night shifts within a 24/7 support environment. Why Join Us? At IDrive, were creating an environment where innovation thrives, talent is recognized, and people are empowered to grow. We are committed to supporting our team both professionally and personally. Heres what you can look forward to as part of our team: Work & life balance Hybrid work model with flexible hours to suit your lifestyle Paid time off and holidays to relax and recharge Parental leave for life's important milestones Health & wellness Medical insurance with customizable coverage for you and your family Comprehensive life and accidental insurance for added peace of mind Culture & community Company events and team lunches to foster connection and collaboration Festival gifts and goodies to celebrate special occasions together Perks that matter Competitive pay that reflects your experience and contributions Online storage space

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now! Call: 9022157571 Khyati 8080126356 Ekta Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @9901777673 / 6364808230 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 4th July 2025 (Friday) || Ahmedabad Location Date: 4-July-2025 (Friday) MS Teams meeting ID: 452 978 236 774 MS Teams Passcode: gS9UG9YZ Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 4th July 2025 (Friday) || Ahmedabad Location Date: 4-July-2025 (Friday) MS Teams meeting ID: 452 978 236 774 MS Teams Passcode: gS9UG9YZ Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

Profile Details Below -: -Min. 1 year of proper chat exp.[international process] -Salary : 26k in hand -Graduate mandate -one side cabs one side shuttle -24*7 shifts -5 days working -Location: Gurugram -good communication.

Profile Details Below -: -Min. 1 year of proper chat exp.[international process] -Salary : 26k in hand -Graduate mandate -one side cabs one side shuttle -24*7 shifts -5 days working -Location: Gurugram -good communication.

The Role: As Client Satisfaction Associate, you will provide exemplary customer service support via Calls, Email, Chat and Ticketing support for clients, proctors, and candidates. The Responsibilities: Manages incoming Calls, Tickets, Emails and Chats to the Support queue. Works with team members within the Support team to assist with eligibility review, registration, application processing, and account support to candidates and clients. Cross-trains on other and/or all accounts to support team members. Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems. Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner. Processes scheduling and registration forms, including eligibility review as necessary. Coordinates/manages CS projects within deadline. Responds to requests for service. Additional Position Information: Remote India Opportunity Core Hours: Rotational Shift Core Days Worked: To be determined Desired Attributes: Looking for 2+ Year of experience in Blended process with Email and Chat process Strong Communication Skills in English (Read, Write and Spoken English) Strong technical skills - Proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems. Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations. Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment. Our Company Values: Integrity. Honest, open and ethical practices Service. Remarkable service and personal leadership Innovation. Anticipate, challenge, and create Excellence. Quality through relentless improvement The Benefits: Competitive salary 100% company-funded medical (for you AND your family!) Professional working environment Unlimited growth potential Great working environment with a team of exceptional people

Role & responsibilities Preferred candidate profile

Job description Roles and responsibilities- Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Requirements and skills Proven customer support experience or experience as a Client Service Representative. 35+ WPM Typing speed with 90+ Accuracy. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Salary Up to 4.33 LPA ( Salary is totally depend over Experience ) Both side cab Loyalty Bonus Incentives For Any Further Query & for Active Response call me or share me your updated CV over WhatsApp :- EMAIL :Neha.Gupta38@TechMahindra.com EMAIL : ANURADHA.GUPTA@Techmahindra.com

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Excellent Comms Sal 5 LPA Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp will not be considered Call@ 9155791190

International Call Center / Domestic Hiring for Chandigarh working In Shift Chat Support also 20K to 29K Fresher/Exp Can Apply Voice / Chat Process WhatsApp CV: 7696517846 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Chat Support Executives International bpo Fresher For Chandigarh English Must Rotational Shift 24*7 WhatsApp 7696517846 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts Skills and Qualifications: • Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation

Hiring for International Chat Support - Non- Voice **Only relevant experience & Immediate joiners can apply** Requirement: Candidate should have minimum 12 months of international Chat experience on Paper. Candidate should be good in English communication Should be comfortable working in night shifts. 5 Days Working (2 week - off) Salary (Non negotiable): 12-17 months experienced - 3.8 LPA 18-23 months experienced - 4.1 LPA 24 and above months experienced -4.3 LPA Loyalty bonus + Incentives Work from Office only. Interested candidates can share their profiles to below email id santhoshi@nxthireindia.com

Description We are seeking a Senior Email Support / Chat Support professional to join our team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer support through email and chat channels. You will play a crucial role in ensuring customer satisfaction by addressing their inquiries and issues efficiently. Responsibilities Provide exceptional email and chat support to customers in a timely and professional manner. Resolve customer inquiries, issues, and complaints through effective communication and problem-solving skills. Document customer interactions and feedback accurately in the support system. Collaborate with team members and other departments to ensure customer satisfaction and resolve complex issues. Maintain a high level of product knowledge to provide accurate information to customers. Skills and Qualifications Excellent written and verbal communication skills in English. Proficient in using email and chat support tools and software. Strong problem-solving skills and ability to think critically under pressure. Familiarity with customer service best practices and standards. Ability to work in a fast-paced environment and manage multiple tasks effectively. Basic knowledge of computer systems and troubleshooting techniques.

Description We are looking for enthusiastic individuals to join our Customer Support team in a non-voice/chat role. The ideal candidate will have 1-5 years of experience in customer service, with a focus on providing exceptional support through chat interactions. Responsibilities Respond to customer inquiries through chat in a timely and professional manner. Provide accurate information and resolve issues related to products and services. Maintain a high level of customer satisfaction through effective communication and problem-solving skills. Document customer interactions and feedback in the database for future reference. Collaborate with team members to improve overall customer service processes. Skills and Qualifications Excellent written communication skills in English. Strong problem-solving abilities. Ability to work independently and in a team environment. Familiarity with customer service software and chat tools. Basic knowledge of the company's products and services.

Description We are seeking a motivated and detail-oriented individual for the position of Chat Support / Email Support / Non-Voice Support. The ideal candidate will be responsible for assisting customers through chat and email channels, ensuring their inquiries are resolved in a timely and professional manner. Responsibilities Provide timely and accurate responses to customer inquiries via chat and email. Resolve customer complaints and issues effectively and efficiently. Maintain a high level of professionalism and empathy while interacting with customers. Document customer interactions and feedback in the support system. Collaborate with team members to improve processes and provide excellent customer service. Skills and Qualifications Excellent written communication skills in English. Strong problem-solving skills and ability to handle difficult situations. Basic understanding of customer service principles and practices. Familiarity with chat support tools and email management systems. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Description We are seeking a motivated and detail-oriented individual for the position of Chat Support / Email Support / Non-Voice Support. The ideal candidate will be responsible for assisting customers through chat and email channels, ensuring their inquiries are resolved in a timely and professional manner. Responsibilities Provide timely and accurate responses to customer inquiries via chat and email. Resolve customer complaints and issues effectively and efficiently. Maintain a high level of professionalism and empathy while interacting with customers. Document customer interactions and feedback in the support system. Collaborate with team members to improve processes and provide excellent customer service. Skills and Qualifications Excellent written communication skills in English. Strong problem-solving skills and ability to handle difficult situations. Basic understanding of customer service principles and practices. Familiarity with chat support tools and email management systems. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

English & Hindi South Indian Languages (Any One & Two): Kannada (1 resource) Malayalam (1 resource) Skills & Qualifications: Proficiency in the respective language, Language Malayalam, Hindi, English, Kannada, (written and verbal). Experience in customer support or backend operations is preferred. Familiarity with ticketing systems, WhatsApp business tools, and email handling. Good communication and problem-solving skills. Hindi, English, Malayalam, Kannada. Verbal and Written

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadia @ 7898822545, Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Hiring Trust & Safety Associates with 1–3 years of experience in content moderation and chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Join a dynamic and impactful team!

International Chat Support 12 Months of experience is mandatory Dual and Triple chat Good at typing, CTC : max upto 4.3 LPA. 5 days working 2 week off 2 way cab facility, Round of interview 1 HR 2 Ops 3 versant Assessment 4 Chat Assessment Contact : RAMYA HR : 9392740501 E-Mail: PB001090947@TechMahindra.com Preferred candidate profile

We are looking for Senior Executives who can join us immediately. Experience: 3+Years Notice: Immediate to 15 days Location: Hyderabad Mode: Work from Office is mandatory Shift: Rotational Shift Job Description: We are looking for highly motivated Operations Associates (OP1) with excellent communication and coordination skills to support the end-to-end engagement and communication lifecycle with our Individual Contributor (IC) workforce. You will work closely with internal stakeholders, systems (like Flow and Bloc), and external ICs to deliver timely, accurate, and empathetic communication, as well as maintain key reporting that supports operational decisions. This role requires a detail-oriented, proactive individual who can thrive in a fast-paced, high-volume environment, balancing empathy with efficiency. Key Responsibilities: :small_blue_diamond: Communication Execution (75%) Calling-based Communication (25%) Reach out to ICs over the phone to provide support, clarify onboarding status, or resolve blockers. Handle inbound escalations or sensitive queries with professionalism and empathy. Non-Calling Communication (50%) Draft and send context-specific engagement emails to ICs based on their onboarding stage, project participation, or compliance status. Leverage tools like Flow and Bloc to automate comms while monitoring for logic gaps or delivery issues. Coordinate with legal/compliance for templated messaging and approval workflows when needed. :small_blue_diamond: Reporting & Monitoring (25%) Maintain daily/weekly trackers on IC engagement status, communications sent, and funnel conversion rates. Flag anomalies or missed targets proactively to stakeholders. Support in preparing team-level dashboards and summaries to drive strategic alignment. What Youll Bring: Strong written and verbal communication skills clear, concise, and empathetic. 12 years of operations, support, or communications experience (freshers with internships in relevant areas welcome). Comfort in handling high volumes of outreach while maintaining quality. Ability to handle sensitive conversations with professionalism. Proficiency in Google Sheets / Excel; comfort navigating tools like Slack, Google Docs, and email templates. Bonus: Familiarity with tools like Flow, Bloc, or other workflow automation systems. Nice-to-Haves: Experience in customer service, outreach, or onboarding functions. Exposure to engagement strategies or behavioral nudging. Regional language skills (if outreach spans multiple geographies). Interested candidates kindly click on the link below to join the call @ 2:30 Pm - 2nd July 2025. Join Zoom Meeting https://indiumsoft.zoom.us/j/92356812946?pwd=aEoavjfgeu3kTOgDSHIAKNypAouIL5.1 View meeting insights with Zoom AI Companion https://indiumsoft.zoom.us/launch/edl?muid=a5a72901-280c-4b14-843b-bc41777045c4 Meeting ID: 923 5681 2946 Passcode: 560436 Launch Meeting - Zoom Zoom is the leader in modern enterprise communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Launch Meeting - Zoom Zoom is the leader in modern enterprise communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems.