Duroflex

Job Title: Product Engineer - Design & Documentation Location: Bangalore, India Company: Duroflex Role Overview Duroflex is looking for a Product Engineer - Design & Documentation to support the end-to- end product development lifecycle, from design documentation to manufacturing execution. The ideal candidate will have strong technical expertise in furniture/mattress design, proficiency in CAD software, and experience in working with cross-functional teams to bring innovative products to market. Key Responsibilities Design & Product Documentation Create and maintain detailed product design documentation, engineering drawings, and specifications. Ensure accuracy in Bill of Materials (BOMs) and technical documentation for manufacturing. Technical Support for Product Development Collaborate with design and R&D teams to translate concepts into manufacturable products. Assist in the development and prototyping of new furniture/mattress designs. Manufacturing Coordination & Process Optimization Work closely with vendors and in-house production teams to ensure smooth product execution. Develop assembly instructions and quality control parameters to maintain production efficiency. Material & Process Expertise Strong understanding of materials like wood, engineered wood, upholstery, foams, and fabrics. Knowledge of sheet metal processing, woodworking techniques, and upholstery manufacturing. Reverse Engineering & Continuous Improvement Conduct reverse engineering studies to improve product designs and optimize costs. Implement design modifications to enhance functionality and durability. Cross-Functional Collaboration & Compliance Coordinate with supply chain, marketing, and operations teams to align product development with business objectives. Ensure adherence to safety, compliance, and quality standards in product designs. Prototyping & Validation Oversee prototyping and validation processes, ensuring designs meet functional and aesthetic standards. Participate in frequent site visits to monitor production and resolve design challenges. Key Skills & Qualifications Education: B.E/B.Tech in Mechanical Engineering, Industrial Design, or a related field. Experience: 4-6 years in furniture/mattress design and engineering. Software Proficiency: AutoCAD, SolidWorks, Rhino, SketchUp. Industry Experience: Furniture & mattress manufacturing industry Soft Skills: Strong analytical skills, cross-functional collaboration, and problem-solving abilities. Why Join Duroflex? Be part of a leading brand in the furniture & mattress industry. Work on cutting-edge product designs that impact millions of customers. Growth opportunities in an innovation-driven environment. Interested Candidate share resume to sagar.p@duroflexworld.com

Generate new customer leads through various dealer & distributor channels. * Has good knowledge in PU foam sales or mattress sales industry. * Industry experience: Foam, Mattress, Furnishings, Paints, Plywood etc. * Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business. * Provide exceptional customer service throughout the sales process, addressing inquiries and resolving any issues promptly. * Maintain accurate sales records and reports on a daily basis. * Monitoring and analysing sales and market data to identify trends and opportunities * Achieve and exceed monthly and quarterly sales targets & Negotiating contracts and closing deals with customers. * Ability to analyse market and sales data to inform decision-making Keywords: 1. Good communication and convincing skills. 2. Target-oriented and driven to achieve results. 3. Geographical know-how of the territory & should have worked in this area

Handling Buyer Messages & Escalations (All Platforms)Final Escalation Resolution: Address and resolve cases that cannot be handled at L1, including legal concerns, product complaints, and disputes. Platform-Specific Compliance: Ensure all responses adhere to platform-specific guidelines (Amazon, Flipkart, Tata Cliq, D2C, etc.) to prevent penalties.Critical Query Handling: Manage high-priority cases related to product defects, delivery failures, compensation requests, and reputational risks.Decision-Making Authority: Approve refunds, replacements, or goodwill gestures where necessary, balancing customer satisfaction and business impact.Root Cause Analysis: Identify patterns in escalations and recommend process improvements to reduce future complaints.Key Metrics:Escalation Resolution Time: 12 hours for critical cases, 48 hours for non-critical cases. Customer Satisfaction Score (CSAT): Target 90%.First Contact Resolution (FCR): 80% of L2 cases resolved without further escalation.2. Order Defect Rate (ODR) & Customer Satisfaction ManagementODR Tracking & Risk Mitigation: Monitor key metrics (negative feedback, A-to-Z claims, return disputes, refunds) across all platforms.A-to-Z Claims & Chargeback Handling: Provide final responses with evidence-backed justifications to minimize claim losses.Negative Feedback Removal: Work with marketplace teams and customers to address and remove unjustified negative feedback.Process Improvement & Prevention: Collaborate with internal teams (logistics, product, quality) to reduce order defects and enhance customer experience. Key Metrics:ODR Rate: Maintain (Amazon Standard).Negative Feedback Rate: 2% per platform.A-to-Z Claim Resolution Time: 3 business days.3. Coordination & ReportingCross-Functional Collaboration: Work with managers, logistics, and product teams to drive resolution for all concernsAccount Health Management: Ensure compliance with marketplace policies to maintain seller ratings and avoid penalties.Reporting & Insights: Provide detailed reports on escalations, ODR trends, and customer sentiment analysis to improve CX strategies. Note : Its six days of work, and weekends will involve working with a rotational day off. Key Metrics:Compliance Rate: 100% adherence to platform guidelines.Escalation Reduction Rate: 40% decrease in repeat escalations per quarter.

Key Responsibilities: Engage with website/app visitors via live chat to drive sales and convert leads. Understand customer needs and recommend appropriate products or services. Provide real-time support, answer inquiries, and resolve concerns in a professional manner. Follow up with leads and nurture prospects through the sales funnel. Collaborate with internal teams (Marketing, Support, Product) to relay customer feedback. Maintain accurate records of customer interactions and transactions in CRM systems. Stay updated on product knowledge, promotions, and industry trends. Identify and address hesitation or objections during the buying journey to improve conversion rates. Follow up with abandoned cart users and high-intent browsers to recover sales. Call customers when necessary to facilitate purchase decisions or clarify details that are not easily conveyed via chat Meet daily/weekly conversion targets and chat KPIs. Required Qualifications & Skills: Minimum [1+ year] of experience in handling sales chat Experience with CRM tools and Chat systems Strong Selling skills with a problem-solving mindset. Good typing speed and Multitasking capability. Ability to handle high volumes of concurrent chats. Flexibility to work in shifts including weekends or holidays. Minimum 1 year experience in the Customer Support role Great Written & Verbal Communciation Skills

As a Store Manager at Duroflex, youll be the face of our brand at the store level. Youll lead the team, drive sales, and create an environment that reflects our brand values comfort, trust, and innovation. If youre passionate about retail and love making people feel at home (literally), this role is for you! Roles and Responsibilities Manage day-to-day store operations and ensure smooth functioning. Drive sales performance by motivating and mentoring the store team. Deliver exceptional customer service in line with Duroflexs brand promise. Monitor inventory levels and coordinate with backend teams for stock planning. Ensure visual merchandising standards and brand guidelines are maintained. Analyze sales data and implement strategies to improve store performance. Handle customer queries, feedback, and escalations efficiently. Train and develop store staff to maintain high levels of service and product knowledge. What will you GET while at Duroflex? A supportive and inclusive work environment. Avenues for vertical/horizontal and cross-functional career growth. Competitive salary and benefits package.

Role Overview Duroflex is looking for a Product Engineer Design & Documentation to support the end-to- end product development lifecycle, from design documentation to manufacturing execution. The ideal candidate will have strong technical expertise in furniture/mattress design, proficiency in CAD software, and experience in working with cross-functional teams to bring innovative products to market. Key Responsibilities 1. Design & Product Documentation Create and maintain detailed product design documentation, engineering drawings, and specifications. Ensure accuracy in Bill of Materials (BOMs) and technical documentation for manufacturing. 2. Technical Support for Product Development Collaborate with design and R&D teams to translate concepts into manufacturable products. Assist in the development and prototyping of new furniture/mattress designs. 3. Manufacturing Coordination & Process Optimization Work closely with vendors and in-house production teams to ensure smooth product execution. Develop assembly instructions and quality control parameters to maintain production efficiency. 4. Material & Process Expertise Strong understanding of materials like wood, engineered wood, upholstery, foams, and fabrics. Knowledge of sheet metal processing, woodworking techniques, and upholstery manufacturing. 5. Reverse Engineering & Continuous Improvement Conduct reverse engineering studies to improve product designs and optimize costs. Implement design modifications to enhance functionality and durability. 6. Cross-Functional Collaboration & Compliance Coordinate with supply chain, marketing, and operations teams to align product development with business objectives. Ensure adherence to safety, compliance, and quality standards in product designs. 7. Prototyping & Validation Oversee prototyping and validation processes, ensuring designs meet functional and aesthetic standards. Participate in frequent site visits to monitor production and resolve design challenges. Education: B.E/B.Tech in Mechanical Engineering, Industrial Design, or a related field. Experience: 4-6 years in furniture/mattress design and engineering. Software Proficiency: AutoCAD, SolidWorks, Rhino, SketchUp. Industry Experience: Furniture & mattress manufacturing (preferred from Urban Ladder, Wakefit, Nilkamal, Home Centre, or similar). Soft Skills: Strong analytical skills, cross-functional collaboration, and problem-solving abilities.

Roles & Responsibilities: - * Generate new customer leads through various dealer & distributor channels. * Has good knowledge in PU foam sales or mattress sales industry. * Industry experience: Foam, Mattress, Furnishings. * Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business. * Provide exceptional customer service throughout the sales process, addressing inquiries and resolving any issues promptly. * Maintain accurate sales records and reports on a daily basis. * Monitoring and analysing sales and market data to identify trends and opportunities * Achieve and exceed monthly and quarterly sales targets & Negotiating contracts and closing deals with customers. * Ability to analyse market and sales data to inform decision-making 1. Good communication and convincing skills. 2. Target-oriented and driven to achieve results. 3. Geographical know-how of the territory & should have worked in this area 4. Must have foam or mattress experience 5. Owns a vehicle for commute - If required

About Duroflex Duroflex is a leading manufacturer of premium mattresses and sleep solutions, committed to enhancing the quality of sleep for our customers. We pride ourselves on innovation, quality, and sustainability in our products, and were looking for a dynamic Sr Finance Executive to join our Finance team What will you do in a nutshell? As an Accounts Payable Accountant, youll manage invoice processing, vendor payments, corporate credit cards, and employee reimbursements while ensuring compliance with financial procedures. Youll oversee accounts payable specialists, support month-end closing, and drive process improvements. Key Responsibilities: • • • • • • Vendor Management: Set up new vendors, maintain records, reconcile accounts, and address inquiries. Invoice Processing: Verify invoices, ensure correct coding, review PO reports, and manage open POs. Payments & Reconciliation: Process payments, manage cash flow, and reconcile credit card transactions. Month-End Close: Assist in reconciliations, accruals, and financial reporting. Expense Management: Review employee reimbursements and ensure compliance with policies. Process Improvement: Identify efficiencies, support audits, and generate reports. What Makes You a Great Fit: • • • • Bachelor's degree in accounting or related field, with 5-6 years of experience. Strong knowledge of invoice processing, ERP systems (SAP preferred), and Microsoft Excel. Excellent problem-solving, communication, and organizational skills. Ability to work under pressure, prioritize tasks, and ensure accuracy in financial transactions. What will you GET while at Duroflex? • • • A supportive and inclusive work environment. Avenues for vertical/horizontal and cross-functional career growth. Competitive salary and benefits package. Join Duroflex and help us build an organization thats transforming sleep experiences!! pg. 1

Role & responsibilities Preferred candidate profile

We seek a detail-oriented and analytical HR Data and Operations Analyst to support and enhance our Human Resources operations through data-driven insights and streamlined processes. This role combines a strong analytical mindset with HR operational expertise to provide strategic support, ensure data integrity, and optimize HR systems and workflows. Key Responsibilities Data Analysis & Reporting - Collect, analyze, and interpret HR data related to workforce planning, employee cost, turnover, performance, compensation, etc. - Develop and maintain HR dashboards, metrics, and key performance indicators (KPIs). - Generate regular and adhoc reports for HR leadership and other departments. - Provide insights and recommendations based on data trends to drive decision-making. HR Operations - Support the day-to-day HR operational processes through HRMS - Collaborate with HR team members to improve operational efficiency and compliance. - Assist with the implementation and maintenance of HRIS and other HR technologies. - Spearhead Payroll, AOP, Compensation increment, and benchmarking cycles. System Management & Process Improvement - Ensure data integrity within HR systems through regular audits and validation processes. - Participate in system upgrades, integrations, and enhancements in partnership with IT and HR tech vendors. - Identify and drive continuous improvement initiatives across HR processes and systems. - Bachelor's degree in Engineering with a full-time Post Graduate qualification in Human Resources, Business Analytics, Data Science, or a related field. - 6+ years of experience in HR analytics, HR operations, or a similar role. - Proficiency in Excel, Google Sheets, and HRIS platforms (e.g. Darwinbox). - Strong analytical, problem-solving, and organizational skills. - High attention to detail and data accuracy. Key Competencies - Analytical thinking and problem-solving - Confidentiality and ethical practice - Process improvement mindset - Excellent communication and interpersonal skills - Adaptability and proactive learning

Key Responsibilities: Engage with website/app visitors via live chat to drive sales and convert leads. Understand customer needs and recommend appropriate products or services. Provide real-time support, answer inquiries, and resolve concerns in a professional manner. Follow up with leads and nurture prospects through the sales funnel. Collaborate with internal teams (Marketing, Support, Product) to relay customer feedback. Maintain accurate records of customer interactions and transactions in CRM systems. Stay updated on product knowledge, promotions, and industry trends. Identify and address hesitation or objections during the buying journey to improve conversion rates. Follow up with abandoned cart users and high-intent browsers to recover sales. Call customers when necessary to facilitate purchase decisions or clarify details that are not easily conveyed via chat Meet daily/weekly conversion targets and chat KPIs. Required Qualifications & Skills: Minimum [1+ year] of experience in handling sales chat Experience with CRM tools and Chat systems Strong Selling skills with a problem-solving mindset. Good typing speed and Multitasking capability. Ability to handle high volumes of concurrent chats. Flexibility to work in shifts including weekends or holidays.Minimum 1 year experience in the Customer Support role Great Written & Verbal Communciation Skills

Participate in training and development programs designed for new hires. Support assigned teams in daily operational tasks and projects. Learn and understand company processes, products, and services. Assist in data entry, reporting, documentation, or analysis as needed. Collaborate with cross-functional teams to ensure smooth execution of tasks. Provide input and ideas for process improvements. Demonstrate adaptability by taking on varied assignments across departments. Deliver tasks within given timelines with quality and accuracy. Fresh graduates (any discipline) 01 year of experience. Strong willingness to learn and explore different roles. Good communication skills (verbal and written). Basic knowledge of MS Office / Google Workspace. Ability to work in a team and independently when required. Positive attitude, initiative, and problem-solving mindset.

As a Store Manager at Duroflex, youll be the face of our brand at the store level. Youll lead the team, drive sales, and create an environment that reflects our brand valuescomfort, trust, and innovation. If youre passionate about retail and love making people feel at home (literally), this role is for you! Roles and Responsibilities Manage day-to-day store operations and ensure smooth functioning. Drive sales performance by motivating and mentoring the store team. Deliver exceptional customer service in line with Duroflexs brand promise. Monitor inventory levels and coordinate with backend teams for stock planning. Ensure visual merchandising standards and brand guidelines are maintained. Analyze sales data and implement strategies to improve store performance. Handle customer queries, feedback, and escalations efficiently. Train and develop store staff to maintain high levels of service and product knowledge.

Generate new customer leads through various dealer & distributor channels. * Has good knowledge in PU foam sales or mattress sales industry. * Industry experience: Foam, Mattress, Furnishings, Paints, Plywood etc. * Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business. * Provide exceptional customer service throughout the sales process, addressing inquiries and resolving any issues promptly. * Maintain accurate sales records and reports on a daily basis. * Monitoring and analysing sales and market data to identify trends and opportunities * Achieve and exceed monthly and quarterly sales targets & Negotiating contracts and closing deals with customers. * Ability to analyse market and sales data to inform decision-making Skills: 1. Good communication and convincing skills. 2. Target-oriented and driven to achieve results. 3. Geographical know-how of the territory & should have worked in this area Locations : Multiple :- 1. Chennai_Tamilnadu 2. Coimbatore _Tamilnadu 3. Dharmapuri_Tamilnadu 4. Erode/Tiruppur_Tamilnadu

Key Responsibilities Deliver engaging and effective induction, product, and soft skills training to retail staff across all stores. Conduct on-the-floor training , role plays, and refresher sessions to improve customer handling, upselling, and cross-selling techniques. Design and implement training calendars , materials, and evaluation tools aligned with business needs. Collaborate with the Retail Operations and HR teams to identify skill gaps and ensure training interventions address them. Regularly visit stores to monitor training effectiveness, coach team members, and support store leadership. Track and report on training effectiveness metrics (e.g., post-training performance improvement, customer satisfaction scores). Stay updated with industry best practices and innovate training methods (e.g., e-learning, micro-learning, gamification). Ensure brand standards and customer service SOPs are consistently followed across locations. Desired Candidate Profile Graduate in any discipline; certification in Training/L&D is a plus. 35 years of experience in retail training or customer-facing retail roles with a flair for teaching/training. Excellent communication, presentation, and interpersonal skills . Strong understanding of retail KPIs, visual merchandising, and customer engagement . Ability to travel frequently for store visits and training delivery. Self-starter with a passion for learning and team development. Perks and Benefits Competitive Salary + Performance Incentives Exposure to a fast-growing retail brand Opportunity to shape talent and influence customer experience at scale How to Apply Interested candidates can share their resume at sagar.p@duroflexworld,.com with the subject line: Retail Trainer – Bangalore

Content Strategy & Execution: Plan, create, and schedule engaging content across all social media platforms aligned with Duroflex's brand voice and campaigns. Community Management: Monitor and respond to followers, comments, and messages promptly, creating a responsive and engaged brand persona. Performance Analytics: Track KPIs like engagement, reach, clicks, and conversions. Use insights to continuously improve content performance. Campaign Collaboration: Work closely with the design, brand, and media teams to run integrated campaigns from new launches to festive storytelling. Trend Spotting: Stay updated with platform changes, new formats, trending topics, and viral content — and leverage them creatively for Duroflex. Influencer Coordination: Collaborate with influencers and creators who align with our wellness and lifestyle values. Brand Building: Ensure consistent brand tonality and aesthetic across all content in line with Duroflex’s premium identity. Ideal Candidate: Strong grasp of content creation and social media platforms (especially Instagram, LinkedIn, Facebook & YouTube). Creative mindset with a passion for storytelling and design aesthetics. Prior experience in a consumer brand or agency (bonus if in lifestyle, wellness, or D2C). Data-savvy with a working knowledge of tools like Meta Suite, Google Analytics, and Canva or similar platforms. Role & responsibilities Preferred candidate profile

We're Hiring: Sr Marketing Executive – Calicut, Kerala Company: Duroflex Location: Calicut (Base) | Travel across North Kerala Industry: Mattress & Foam | Sleep Solutions Experience: 1–2 years in sales preferred (Foam/Mattress industry a plus) Are you a passionate and motivated sales professional looking to grow with a leading sleep solutions brand? We're looking for a Sr Marking Executive who can drive product visibility and boost sales across North Kerala. If you're target-driven, ready to travel, and have a knack for retail engagement, we’d love to hear from you. 🔍 What We’re Looking For: ✅ above 2 years of sales experience (foam or mattress background preferred) ✅ Based in or willing to relocate to Calicut, Kerala ✅ Willing to travel extensively across north Kerala ✅ Self-motivated, energetic, and customer-focused ✅ Strong communication & interpersonal skill

As a Product Manager at Duroflex, you will be responsible for defining, planning, and executing the roadmap for the Direct-to-Consumer (D2C) tech stack and driving growth in the mattress category. Your role will involve optimizing user experiences, ensuring a commercially viable product portfolio, and expanding the business through a mix of e-commerce and offline channels. Collaboration with cross-functional teams, which include developers, designers, marketers, and external partners, will be essential to translate business requirements into actionable strategies that align with key performance indicators (KPIs) related to sales, product development, and market intelligence. Your key responsibilities will include developing and maintaining a product roadmap for both the D2C tech stack and mattress portfolio, balancing short-term and long-term goals. You will prioritize features, enhancements, and new products based on business needs, market trends, and stakeholder feedback. Driving sales for B2C mattresses across offline and e-commerce channels will also be a crucial focus, ensuring that product offerings meet market demand effectively. Furthermore, your role will involve collaborating with internal stakeholders to gather and document technical, functional, and design requirements for the D2C platform and mattress product line. You will work towards ensuring that all specifications are aligned with business objectives and that the mattress portfolio remains commercially viable. Regular coordination with design, development, marketing, and operations teams will be necessary to ensure product alignment and smooth project execution across different sales channels. In addition to overseeing project timelines, budgets, and resources to ensure timely delivery, you will also lead testing efforts to identify and resolve bugs and usability issues on the website. Performance analysis, competitive benchmarking, and market intelligence gathering will play a significant role in informing product strategy and pricing decisions. Your collaboration with senior leadership to build a comprehensive digital and product strategy will be crucial in aligning with Duroflex's business goals and customer needs. To qualify for this role, you should hold a Bachelor's degree in Business, Marketing, Computer Science, or a related field (Masters/MBA preferred). With at least 6+ years of proven experience as a Product Manager in e-commerce, technology-driven, or product portfolio environments, you should have a solid technical understanding of platforms like Shopify, PHP, and web development processes. Strong project management skills, excellent communication, leadership, and interpersonal skills, along with deep knowledge of user experience (UX) best practices and visual merchandising principles, are essential for success in this role. The ability to thrive in a dynamic, fast-paced, and collaborative work environment, coupled with strong problem-solving skills and a proactive approach, will be valuable assets. This is a full-time, permanent position offering benefits such as health insurance and provident fund, with a day shift schedule, performance bonus, and yearly bonus opportunities. The application question focuses on your experience in B2C sales within the mattress category, and a minimum of 6 years of experience in product development within the mattress industry is required for this role. The work location is in person.,

As a Product Manager at Duroflex, your main responsibility is to define, plan, and execute the roadmap for the Direct-to-Consumer (D2C) tech stack, focusing on driving growth in the mattress category. You will be tasked with optimizing user experiences, ensuring a commercially viable product portfolio, and expanding the business through a combination of e-commerce and offline channels. Collaboration with cross-functional teams such as developers, designers, marketers, and external partners will be essential to translate business requirements into actionable strategies that meet key performance indicators (KPIs) related to sales, product development, and market intelligence. Your key responsibilities will include developing and maintaining a product roadmap for both the D2C tech stack and mattress portfolio, prioritizing features based on business needs and market trends. Driving sales for B2C mattresses across offline and e-commerce channels will be crucial, as well as collaborating with internal stakeholders to gather and document requirements for the D2C platform and mattress product line. You will also need to ensure the mattress portfolio's commercial viability, manage relationships with external agencies and development teams, champion user-centered design principles for improved website usability, oversee project timelines and budgets, lead quality assurance efforts, analyze performance metrics, conduct competitive benchmarking and market intelligence, drive future portfolio development, and collaborate with senior leadership to build a comprehensive digital and product strategy. Key Performance Indicators (KPIs) that you will be evaluated on include sales in the B2C mattress category, execution of visual merchandising, commercially viable product portfolio, future portfolio development, and competitive benchmarking & market intelligence. Qualifications for this role include a Bachelor's degree in Business, Marketing, Computer Science, or a related field, 6+ years of proven experience as a Product Manager, solid technical understanding of Shopify, PHP, and web development processes, strong project management skills, excellent communication and leadership skills, deep knowledge of user experience (UX) best practices and visual merchandising principles, ability to thrive in a dynamic work environment, and strong problem-solving skills. This is a full-time, permanent position offering benefits such as health insurance, provident fund, performance bonus, and yearly bonus. The work schedule is a day shift, and the work location is in person. Experience in product development within the mattress industry is required. If you have at least 6 years of experience in product development within the mattress industry, possess the required qualifications, and are looking for a challenging yet rewarding opportunity as a Product Manager at Duroflex, we encourage you to apply.,

Job Title: Delivery Lead – CRM Solutions Location: Bengaluru Department: IT / Business Applications Experience: 4-8 years Type: Full-time Role Summary: We are looking for a skilled and hands-on Delivery Lead to lead the implementation, enhancement, and day-to-day management of CRM systems. This role demands strong functional and technical knowledge of Salesforce, including configuration, Apex development understanding, Flows, and integration capabilities. The candidate will also manage vendor partners and ensure seamless integration with platforms like Ozontel (cloud telephony) and other business systems. Key Responsibilities:  Lead the end-to-end delivery of Salesforce Service Cloud (SFSC) projects.  Manage SFSC configurations including custom objects, Flows, Process Builders, Validation Rules, and basic Apex logic.  Work with development partners to review Apex Classes, Triggers, and custom components.  Drive and support API integrations across systems using tools like Postman for testing and debugging.  Collaborate with vendors such as Ozontel to manage telephony integrations.  Translate business requirements into detailed technical deliverables.  Coordinate UAT, deployment, and post-go-live support.  Ensure ongoing platform optimization based on user feedback and release updates. Required Skills:  6+ years of IT project or delivery management experience.  Minimum 1–2 years working on Salesforce Service Cloud.  Hands-on understanding of Salesforce configuration (Flows, Validation Rules, Page Layouts, etc.).  Basic knowledge of Apex Classes and Triggers.  Experience in managing or testing API integrations, using tools like Postman.  Understanding of telephony integration, preferably with Ozontel or similar platforms.  Ability to manage external vendors and development teams.  Excellent communication and stakeholder management skills. Preferred Qualifications:  Salesforce Admin and/or Service Cloud Consultant certification.  Experience with agile project delivery.  Familiarity with contact center operations and reporting tools.  Exposure to DevOps tools is a plus.