Job Title: Product Engineer - Design & Documentation Location: Bangalore, India Company: Duroflex Role Overview Duroflex is looking for a Product Engineer - Design & Documentation to support the end-to- end product development lifecycle, from design documentation to manufacturing execution. The ideal candidate will have strong technical expertise in furniture/mattress design, proficiency in CAD software, and experience in working with cross-functional teams to bring innovative products to market. Key Responsibilities Design & Product Documentation Create and maintain detailed product design documentation, engineering drawings, and specifications. Ensure accuracy in Bill of Materials (BOMs) and technical documentation for manufacturing. Technical Support for Product Development Collaborate with design and R&D teams to translate concepts into manufacturable products. Assist in the development and prototyping of new furniture/mattress designs. Manufacturing Coordination & Process Optimization Work closely with vendors and in-house production teams to ensure smooth product execution. Develop assembly instructions and quality control parameters to maintain production efficiency. Material & Process Expertise Strong understanding of materials like wood, engineered wood, upholstery, foams, and fabrics. Knowledge of sheet metal processing, woodworking techniques, and upholstery manufacturing. Reverse Engineering & Continuous Improvement Conduct reverse engineering studies to improve product designs and optimize costs. Implement design modifications to enhance functionality and durability. Cross-Functional Collaboration & Compliance Coordinate with supply chain, marketing, and operations teams to align product development with business objectives. Ensure adherence to safety, compliance, and quality standards in product designs. Prototyping & Validation Oversee prototyping and validation processes, ensuring designs meet functional and aesthetic standards. Participate in frequent site visits to monitor production and resolve design challenges. Key Skills & Qualifications Education: B.E/B.Tech in Mechanical Engineering, Industrial Design, or a related field. Experience: 4-6 years in furniture/mattress design and engineering. Software Proficiency: AutoCAD, SolidWorks, Rhino, SketchUp. Industry Experience: Furniture & mattress manufacturing industry Soft Skills: Strong analytical skills, cross-functional collaboration, and problem-solving abilities. Why Join Duroflex? Be part of a leading brand in the furniture & mattress industry. Work on cutting-edge product designs that impact millions of customers. Growth opportunities in an innovation-driven environment. Interested Candidate share resume to sagar.p@duroflexworld.com

Generate new customer leads through various dealer & distributor channels. * Has good knowledge in PU foam sales or mattress sales industry. * Industry experience: Foam, Mattress, Furnishings, Paints, Plywood etc. * Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business. * Provide exceptional customer service throughout the sales process, addressing inquiries and resolving any issues promptly. * Maintain accurate sales records and reports on a daily basis. * Monitoring and analysing sales and market data to identify trends and opportunities * Achieve and exceed monthly and quarterly sales targets & Negotiating contracts and closing deals with customers. * Ability to analyse market and sales data to inform decision-making Keywords: 1. Good communication and convincing skills. 2. Target-oriented and driven to achieve results. 3. Geographical know-how of the territory & should have worked in this area

Handling Buyer Messages & Escalations (All Platforms)Final Escalation Resolution: Address and resolve cases that cannot be handled at L1, including legal concerns, product complaints, and disputes. Platform-Specific Compliance: Ensure all responses adhere to platform-specific guidelines (Amazon, Flipkart, Tata Cliq, D2C, etc.) to prevent penalties.Critical Query Handling: Manage high-priority cases related to product defects, delivery failures, compensation requests, and reputational risks.Decision-Making Authority: Approve refunds, replacements, or goodwill gestures where necessary, balancing customer satisfaction and business impact.Root Cause Analysis: Identify patterns in escalations and recommend process improvements to reduce future complaints.Key Metrics:Escalation Resolution Time: 12 hours for critical cases, 48 hours for non-critical cases. Customer Satisfaction Score (CSAT): Target 90%.First Contact Resolution (FCR): 80% of L2 cases resolved without further escalation.2. Order Defect Rate (ODR) & Customer Satisfaction ManagementODR Tracking & Risk Mitigation: Monitor key metrics (negative feedback, A-to-Z claims, return disputes, refunds) across all platforms.A-to-Z Claims & Chargeback Handling: Provide final responses with evidence-backed justifications to minimize claim losses.Negative Feedback Removal: Work with marketplace teams and customers to address and remove unjustified negative feedback.Process Improvement & Prevention: Collaborate with internal teams (logistics, product, quality) to reduce order defects and enhance customer experience. Key Metrics:ODR Rate: Maintain (Amazon Standard).Negative Feedback Rate: 2% per platform.A-to-Z Claim Resolution Time: 3 business days.3. Coordination & ReportingCross-Functional Collaboration: Work with managers, logistics, and product teams to drive resolution for all concernsAccount Health Management: Ensure compliance with marketplace policies to maintain seller ratings and avoid penalties.Reporting & Insights: Provide detailed reports on escalations, ODR trends, and customer sentiment analysis to improve CX strategies. Note : Its six days of work, and weekends will involve working with a rotational day off. Key Metrics:Compliance Rate: 100% adherence to platform guidelines.Escalation Reduction Rate: 40% decrease in repeat escalations per quarter.

Key Responsibilities: Engage with website/app visitors via live chat to drive sales and convert leads. Understand customer needs and recommend appropriate products or services. Provide real-time support, answer inquiries, and resolve concerns in a professional manner. Follow up with leads and nurture prospects through the sales funnel. Collaborate with internal teams (Marketing, Support, Product) to relay customer feedback. Maintain accurate records of customer interactions and transactions in CRM systems. Stay updated on product knowledge, promotions, and industry trends. Identify and address hesitation or objections during the buying journey to improve conversion rates. Follow up with abandoned cart users and high-intent browsers to recover sales. Call customers when necessary to facilitate purchase decisions or clarify details that are not easily conveyed via chat Meet daily/weekly conversion targets and chat KPIs. Required Qualifications & Skills: Minimum [1+ year] of experience in handling sales chat Experience with CRM tools and Chat systems Strong Selling skills with a problem-solving mindset. Good typing speed and Multitasking capability. Ability to handle high volumes of concurrent chats. Flexibility to work in shifts including weekends or holidays. Minimum 1 year experience in the Customer Support role Great Written & Verbal Communciation Skills

As a Store Manager at Duroflex, youll be the face of our brand at the store level. Youll lead the team, drive sales, and create an environment that reflects our brand values comfort, trust, and innovation. If youre passionate about retail and love making people feel at home (literally), this role is for you! Roles and Responsibilities Manage day-to-day store operations and ensure smooth functioning. Drive sales performance by motivating and mentoring the store team. Deliver exceptional customer service in line with Duroflexs brand promise. Monitor inventory levels and coordinate with backend teams for stock planning. Ensure visual merchandising standards and brand guidelines are maintained. Analyze sales data and implement strategies to improve store performance. Handle customer queries, feedback, and escalations efficiently. Train and develop store staff to maintain high levels of service and product knowledge. What will you GET while at Duroflex? A supportive and inclusive work environment. Avenues for vertical/horizontal and cross-functional career growth. Competitive salary and benefits package.

Role Overview Duroflex is looking for a Product Engineer Design & Documentation to support the end-to- end product development lifecycle, from design documentation to manufacturing execution. The ideal candidate will have strong technical expertise in furniture/mattress design, proficiency in CAD software, and experience in working with cross-functional teams to bring innovative products to market. Key Responsibilities 1. Design & Product Documentation Create and maintain detailed product design documentation, engineering drawings, and specifications. Ensure accuracy in Bill of Materials (BOMs) and technical documentation for manufacturing. 2. Technical Support for Product Development Collaborate with design and R&D teams to translate concepts into manufacturable products. Assist in the development and prototyping of new furniture/mattress designs. 3. Manufacturing Coordination & Process Optimization Work closely with vendors and in-house production teams to ensure smooth product execution. Develop assembly instructions and quality control parameters to maintain production efficiency. 4. Material & Process Expertise Strong understanding of materials like wood, engineered wood, upholstery, foams, and fabrics. Knowledge of sheet metal processing, woodworking techniques, and upholstery manufacturing. 5. Reverse Engineering & Continuous Improvement Conduct reverse engineering studies to improve product designs and optimize costs. Implement design modifications to enhance functionality and durability. 6. Cross-Functional Collaboration & Compliance Coordinate with supply chain, marketing, and operations teams to align product development with business objectives. Ensure adherence to safety, compliance, and quality standards in product designs. 7. Prototyping & Validation Oversee prototyping and validation processes, ensuring designs meet functional and aesthetic standards. Participate in frequent site visits to monitor production and resolve design challenges. Education: B.E/B.Tech in Mechanical Engineering, Industrial Design, or a related field. Experience: 4-6 years in furniture/mattress design and engineering. Software Proficiency: AutoCAD, SolidWorks, Rhino, SketchUp. Industry Experience: Furniture & mattress manufacturing (preferred from Urban Ladder, Wakefit, Nilkamal, Home Centre, or similar). Soft Skills: Strong analytical skills, cross-functional collaboration, and problem-solving abilities.

Roles & Responsibilities: - * Generate new customer leads through various dealer & distributor channels. * Has good knowledge in PU foam sales or mattress sales industry. * Industry experience: Foam, Mattress, Furnishings. * Proactively identify sales prospects and conduct business development activities in the geography assigned Follow up on new leads and referrals to generate business. * Provide exceptional customer service throughout the sales process, addressing inquiries and resolving any issues promptly. * Maintain accurate sales records and reports on a daily basis. * Monitoring and analysing sales and market data to identify trends and opportunities * Achieve and exceed monthly and quarterly sales targets & Negotiating contracts and closing deals with customers. * Ability to analyse market and sales data to inform decision-making 1. Good communication and convincing skills. 2. Target-oriented and driven to achieve results. 3. Geographical know-how of the territory & should have worked in this area 4. Must have foam or mattress experience 5. Owns a vehicle for commute - If required

About Duroflex Duroflex is a leading manufacturer of premium mattresses and sleep solutions, committed to enhancing the quality of sleep for our customers. We pride ourselves on innovation, quality, and sustainability in our products, and were looking for a dynamic Sr Finance Executive to join our Finance team What will you do in a nutshell? As an Accounts Payable Accountant, youll manage invoice processing, vendor payments, corporate credit cards, and employee reimbursements while ensuring compliance with financial procedures. Youll oversee accounts payable specialists, support month-end closing, and drive process improvements. Key Responsibilities: • • • • • • Vendor Management: Set up new vendors, maintain records, reconcile accounts, and address inquiries. Invoice Processing: Verify invoices, ensure correct coding, review PO reports, and manage open POs. Payments & Reconciliation: Process payments, manage cash flow, and reconcile credit card transactions. Month-End Close: Assist in reconciliations, accruals, and financial reporting. Expense Management: Review employee reimbursements and ensure compliance with policies. Process Improvement: Identify efficiencies, support audits, and generate reports. What Makes You a Great Fit: • • • • Bachelor's degree in accounting or related field, with 5-6 years of experience. Strong knowledge of invoice processing, ERP systems (SAP preferred), and Microsoft Excel. Excellent problem-solving, communication, and organizational skills. Ability to work under pressure, prioritize tasks, and ensure accuracy in financial transactions. What will you GET while at Duroflex? • • • A supportive and inclusive work environment. Avenues for vertical/horizontal and cross-functional career growth. Competitive salary and benefits package. Join Duroflex and help us build an organization thats transforming sleep experiences!! pg. 1

Role & responsibilities Preferred candidate profile