Job Title: Customer Support Executive Voice Process Location: Vikhroli, Mumbai, Experience: 0–4 Years Employment Type: Full-time Shift: Rotational / Night Job Description: We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. As a Customer Support Executive (Voice Process), you will handle inbound and outbound calls to assist customers with their queries, complaints, and service-related issues. Key Responsibilities: Handle customer calls professionally and resolve queries or complaints effectively. Provide accurate information related to products or services. Maintain a high level of customer satisfaction through timely and effective communication. Record customer interactions and follow up as needed. Meet performance targets (AHT, FCR, CSAT, etc.). Required Skills: Excellent verbal communication skills in English (and/or regional languages as required). Good listening skills and customer handling abilities. Basic computer knowledge and typing skills. Ability to stay calm and professional under pressure. Willingness to work in rotational shifts. Qualifications: Minimum any graduate. Freshers and experienced candidates are welcome.

Job Title: Clinical SAS Programmer Career Level: CL11 (3+ years) / CL10 (5+ years) Domain: Life Sciences Location: Koramangala, Bangalore Work Mode: Work from Office (No WFH) Shifts: Flexible / Rotational Job Description: We are looking for experienced Clinical SAS Programmers to join our Life Sciences team. The ideal candidate will have strong hands-on experience in Clinical SAS, including Macros and Proc SQL, and a solid understanding of clinical trial processes. Key Responsibilities: Perform data analysis using SAS programming techniques as per project requirements. Develop and maintain SAS Macros and programs using Proc SQL. Work with clinical trial data to support statistical analysis and reporting. Collaborate with cross-functional teams to ensure accurate and timely delivery. Adhere to standard operating procedures (SOPs) and regulatory compliance. Be open to working in rotational shifts as per business needs. Required Qualifications and Skills: 3+ years of relevant Clinical SAS experience for CL11 level. 5+ years of relevant Clinical SAS experience for CL10 level. Strong knowledge of SAS Macros and Proc SQL . Understanding of clinical trial methodologies and regulatory guidelines. Must be willing to work from the office (Koramangala, Bangalore) No WFH option. Flexible to work in shifts as per project requirements.

Job Title: R2R/ Record to report/ RTR/ General ledger/General Accounting Job Summary: Provides financial information(R2R) to management by researching and analyzing accounting data, preparing reports. Job Description: • Month-end, quarter-end and year-end closing. • Dealing with general ledger, Journal entries. • Quarterly balance sheet and P & L Fluctuation Analysis. • Monthly expense variance analysis. • Consolidation, inter-company transactions and reconciliations. • Ensure accuracy of financial statements in accordance with GAAP and compliance to internal policies. • Manage Fixed Assets. • Balance sheet accounts reconciliations. • Property, sales and use tax and franchise tax returns. Job Location: Chennai Qualification: G raduation of BCom,MCom,MBA(Finance) Experience: 1 To 3 Years of relevant experience.

Job Title: Kinaxis Rapid Response Solution Architect Job location: Remote(India) We are seeking an experienced Kinaxis Rapid Response Solution Architect to lead end-to-end implementations, optimize supply chain processes, and drive digital transformation for global enterprises. The ideal candidate will have deep expertise in Kinaxis RR modules (Demand, Supply, S&OP, Production Planning) and SAP integration (APO, IBP, S/4HANA), along with a proven track record in enterprise-scale deployments. Key Responsibilities 1. Kinaxis RapidResponse Implementation & Leadership Architect and implement Kinaxis RR solutions (Demand Planning, Supply Planning, S&OP, Production Scheduling). Lead GreenField deployments and migrations (e.g., SAP APO Kinaxis RR). Design constraint-based planning, production wheels, and inventory optimization strategies. Act as the Global Process Owner (GPO) for Kinaxis modules, ensuring alignment with business goals. 2. Technical & Functional Expertise Configure and customize Kinaxis Authoring, Integration, and Administration tools. Integrate Kinaxis with ERP systems (SAP ECC, S/4HANA) for data validation and workflows. Develop statistical forecasting models, consensus demand plans, and scenario analysis. Provide UAT support, user training, and CoE (Center of Excellence) setup. 3. Stakeholder Collaboration Bridge communication between business teams, IT, and offshore/onsite teams. Manage client expectations across time zones, ensuring deliverables meet scope/time/cost constraints. Document functional specifications, process flows, and test scripts. 4. Continuous Improvement Identify process gaps and recommend best practices for supply chain agility. Leverage APICS CSCP and Six Sigma methodologies for operational excellence. Required Skills & Qualifications Certifications: Kinaxis Solution Consultant (Author/Admin/Integration), APICS CSCP, SAP Activate. Technical Skills: Kinaxis RR (Demand, Supply, Production, S&OP modules). SAP PP/MM, APO (DP/SNP), IBP, S/4HANA integration. Data modeling, SQL, and ERP middleware (e.g., CPI). Soft Skills: Stakeholder management, problem-solving, Agile methodologies. Education: MBA in Supply Chain Management (preferred) or B.Tech in Engineering. Preferred Experience 5+ years in Kinaxis RR implementations (e.g., Becton Dickinson, Hollister, Festo). Hands-on experience with SAP PP/APO/IBP in manufacturing/chemical/medical domains. Proven success in global rollouts and cross-functional team leadership.

Deep knowledge of cloud platforms (AWS, Azure, Google Cloud) including their AI-specific services such as AWS SageMaker or Google AI Platform. AI/ML Proficiency: In-depth understanding of AI/ML frameworks and libraries such as TensorFlow, PyTorch, Scikit-learn, along with experience in ML model lifecycle management. Infrastructure as Code: Proficiency in infrastructure-as-code tools such as Terraform and AWS CloudFormation to automate and manage cloud deployment processes. Regards, JayasuryaV jayasurya.v@vdartinc.com

Lead Consultant Java Kafka Noida, UP Fulltime Face 2 Face Interview In this role, you will be responsible for Developing Microsoft Access Databases, including tables, queries, forms and reports, using standard IT processes, with data normalization and referential integrity. Qualifications we seek in you! Strong expertise and hands-on in java technologies Core Java, Spring Boot and Spring framework, Kafka & Postgres and Microservices GCP good to have Good understanding of GitHub Good to have experience in Continuous Integration and Continuous Deployment (CI-CD) tools Circle CI. Working knowledge on large-scalability projects involving cloud-based infrastructure design and implementation. Experience in splunk, graffana will be an added value Java (8 or higher), Spring Boot framework (Core, AOP, Batch), Web Services (SOAP/REST), Oracle PL/SQL, Microservices, SQL Experience in any similar MVC Framework like Struts, JSF and other MVC framework would be good.

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? •Adaptable and flexible •Problem-solving skills •Ability to perform under pressure •Agility for quick learning •Results orientation Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for? Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future referenc Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts Skills and Qualifications: • Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt Any Graduation

Job Title: R2R Specialist CA / CA Inter Qualified Location: Bangalore Experience: 1- 7 Years Qualification: CA / CA Inter Employment Type: Full-Time | Permanent Job Summary: We are looking for a detail-oriented and results-driven R2R Specialist with CA or CA Inter qualification to join our finance and accounting team. The ideal candidate will have experience in managing end-to-end Record to Report activities including journal entries, reconciliations, month-end close, and statutory compliance. This role requires strong analytical skills, process understanding, and working knowledge of financial systems. Key Responsibilities: Manage end-to-end Record to Report processes including journal entries, intercompany transactions, accruals, and prepayments Perform monthly, quarterly, and year-end closing activities as per timelines Prepare and review balance sheet reconciliations , ensuring accuracy and timely resolution of open items Assist in preparation of financial statements and audit schedules Ensure compliance with internal controls , accounting standards (IND AS / IFRS), and corporate policies Support internal and statutory audits , including responding to audit queries and documentation Collaborate with cross-functional teams (AP, AR, FP&A) to ensure smooth data flow and reporting accuracy Participate in process improvement initiatives to enhance efficiency and accuracy of the R2R function Work with ERP systems such as SAP, Oracle, or similar platforms Required Skills & Qualifications: CA qualified or CA Inter with relevant post-articleship experience in R2R or general accounting Strong understanding of accounting principles , GL accounting, and financial reporting Hands-on experience with ERP systems (SAP / Oracle / Workday preferred) Proficiency in MS Excel , including pivot tables, VLOOKUP, and data validation Excellent communication and interpersonal skills Ability to work independently as well as in a team-oriented environment Strong attention to detail and problem-solving mindset

Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications: Any Graduation Years of Experience:1 to 6 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for? Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts