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Hiring For Senior Email support / Chat support

Hiring For Senior Email support / Chat support

Glympse Human Capital Services

1 - 6 years

3 - 15 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Customer Service crm software Email Management Technical Troubleshooting Chat Support Data Analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Senior Email Support / Chat Support professional to join our team in India. The ideal candidate will have 1-6 years of experience in providing exceptional customer support through email and chat channels. You will play a crucial role in ensuring customer satisfaction by addressing their inquiries and issues efficiently.

Responsibilities

Provide exceptional email and chat support to customers in a timely and professional manner.
Resolve customer inquiries, issues, and complaints through effective communication and problem-solving skills.
Document customer interactions and feedback accurately in the support system.
Collaborate with team members and other departments to ensure customer satisfaction and resolve complex issues.
Maintain a high level of product knowledge to provide accurate information to customers.

Skills and Qualifications

Excellent written and verbal communication skills in English.
Proficient in using email and chat support tools and software.
Strong problem-solving skills and ability to think critically under pressure.
Familiarity with customer service best practices and standards.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Basic knowledge of computer systems and troubleshooting techniques.

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Glympse Human Capital Services

Human Capital Services

Anytown

50 Employees

200 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

Bengaluru, Karnataka, India

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Hiring For Senior Email support / Chat support