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Hiring For Non voice / backend / Chat support / email support

1 - 6 years

3 - 15 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated and detail-oriented individual for the position of Chat Support / Email Support / Non-Voice Support. The ideal candidate will be responsible for assisting customers through chat and email channels, ensuring their inquiries are resolved in a timely and professional manner.

Responsibilities

  • Provide timely and accurate responses to customer inquiries via chat and email.
  • Resolve customer complaints and issues effectively and efficiently.
  • Maintain a high level of professionalism and empathy while interacting with customers.
  • Document customer interactions and feedback in the support system.
  • Collaborate with team members to improve processes and provide excellent customer service.

Skills and Qualifications

  • Excellent written communication skills in English.
  • Strong problem-solving skills and ability to handle difficult situations.
  • Basic understanding of customer service principles and practices.
  • Familiarity with chat support tools and email management systems.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

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Glympse Human Capital Services
Glympse Human Capital Services

Human Capital Services

Anytown

50 Employees

200 Jobs

    Key People

  • Jane Doe

    CEO
  • John Smith

    CTO

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