Chat Support Executive

Job Opening: Chat Process

Company: Adroit Synergies Pvt. Ltd. (Client – Airtel Payments Bank)

Location: Noida

Shift: 24×7 (Rotational)

Salary: ₹21,000 + ₹2,600 Travel Allowance

Job Summary:

We are looking for a detail oriented and proactive Transaction Monitoring & Alert Management Analyst to join our fraud control team. The role involves monitoring transactions (financial and no financial) to detect suspicious activities across the various products, managing alerts efficiently, and ensuring compliance with standard procedures and TAT. The ideal candidate will have 1-3 years of experience in transaction monitoring within the banking or financial services sector, preferably in payments or digital banking.

Key Responsibilities:

• Monitor and analyze daily transactions for unusual, suspicious, or potentially fraudulent activities.
• Investigate alerts generated by transaction monitoring systems, assess risk levels, and document findings clearly and accurately.
• Escalate suspected cases to senior management with detailed reports and recommendations.
• Manage and prioritize alerts to ensure timely resolution and reduce false positives.
• Collaborate with cross functional teams including to improve monitoring processes and controls.
• Maintain up-to-date knowledge of regulatory requirements (e.g., AML, KYC, CFT) and industry best practices related to transaction monitoring.
• Assist in the development and fine-tuning of transaction monitoring rules and systems to enhance detection capabilities.
• Prepare periodic reports on monitoring activities, trends, and suspicious cases for internal and external audits.
• Participate in training and awareness programs to stay current on emerging threats and trends in payment fraud and financial crime.

Required Skills and Qualifications:

• Bachelor’s degree in any field.
• 1-3 years of experience in transaction monitoring, fraud detection, within banking, payments, or financial services.
• Good understanding of payments systems, digital banking products, and financial crime.
• Familiarity with KYC and other processes.
• Strong analytical and investigative, linked analysis skills with great attention to detail.
• Ability to work under pressure and manage multiple alerts/tasks effectively and take the appropriate decision.
• Good communication and documentation skills.
• Proficient with MS Office (Excel, Word) and comfortable learning transaction monitoring software/tools.
• Willingness to work in a dynamic and fast paced work culture with rotational shifts as required to ensure 24/7 transaction monitoring coverage.
• Knowledge of SQL queries would be an added advantage for data analysis and investigation purposes.

HR Contact: Rakhi – [9667215465]

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Work Location: In person