2 years
1 - 2 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
Job Title: Customer Service Executive (Airtel Payment Bank )
Location: Noida, Sector 63
Department: Customer Support(Inbound process)
Employment Type: Full-time
Job Summary:
We are seeking a dedicated Customer Service Executive to handle customer queries and complaints related to Airtel Payment Bank services. The ideal candidate will provide accurate product and service information, resolve issues promptly, and deliver a seamless customer experience.
Key Responsibilities:
Manage inbound and Voice process
Assist customers with account queries, transactions, KYC updates, and complaint resolutions.
Educate customers on digital banking services, UPI, mobile wallets, and payment solutions.
Record customer interactions accurately in the CRM system.
Comply with RBI guidelines, KYC norms, and internal policies.
Share feedback with the team to improve processes and enhance customer satisfaction.
-Required Skills & Qualifications:
Education: Minimum 12th Pass / Graduate/
Experience: 0–2 years in Customer Service / BPO
Basic communication skills in Good English and Hindi
Ability to multi-task, work under pressure, and resolve conflicts
- Benefits:
Competitive salary + performance-based incentives
Career growth in the fast-growing banking and fintech sector
Health benefits and employee perks
Job Types: Full-time, Fresher
Pay: ₹15,700.00 - ₹17,700.00 per month
Benefits:
Schedule:
Supplemental Pay:
Language:
Work Location: In person
Adroit Synergies Pvt Ltd
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