Job Summary: We are looking for detail-oriented and efficient Non-Voice Process Executives to join our team. In this role, you will be responsible for handling back-end operations, email/chat support, data entry, and documentation tasks. This position does not involve phone communication with customers and is ideal for candidates with strong written communication and analytical skills. Key Responsibilities: Handle customer queries via email or chat platforms Maintain accurate records of customer interactions and transactions Perform data entry and validation tasks Ensure timely processing of information according to company guidelines Collaborate with other departments to resolve issues efficiently Meet or exceed performance metrics and targets Follow standard operating procedures and company policies. Job Types: Full-time, Permanent, Fresher Pay: ₹19,800.82 - ₹34,058.61 per month Work Location: In person
*Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets. Job Types: Full-time, Permanent, Fresher Pay: ₹18,038.83 - ₹26,191.93 per month Work Location: In person