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For Employers

Chat Process Associate

HUMAN BEFORE RESOURCE PRIVATE LIMITED

0 - 3 years

1 - 5 Lacs

faridabad

Posted:1 week ago| Platform:

Apply

Skills Required

bpo blended process email support chat process back office customer service non voice process international non voice chat support international chat process email process us process customer support customer care international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues via chat.
Provide timely and professional responses to customer queries.
Utilize problem-solving skills to address complex customer concerns.
Collaborate with internal teams to enhance customer experience.
Maintain accurate records of customer interactions and transactions.
Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

Excellent communication and interpersonal skills are required.
Ability to work effectively in a team environment is essential.
Strong problem-solving and analytical skills are necessary.
Adaptability to changing situations and priorities is key.
Proficiency in using computer applications and software is expected.
A strong attention to detail and ability to multitask are vital.
Candidates must hold an undergraduate degree or equivalent qualification.

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Chat Process Associate