Chat Process Associate

1 - 6 years

3 - 5 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Handle customer queries via

    chat support

    with professionalism and accuracy.
  • Provide effective assistance for

    financial software products

    .
  • Ensure

    first-time resolution

    and maintain excellent communication standards.
  • Update customer interactions in

    CRM/ticketing tools

    accurately.
  • Coordinate with internal teams for quick issue resolution.
  • Follow all

    process, compliance, and quality

    guidelines.
  • Meet performance targets for

    quality and productivity

    .
  • Work in

    US night shifts

    with attention to detail and ownership.

Required Skills

  • Excellent

    written English communication

    skills
  • Commerce graduates

    preferred; financial knowledge is an advantage.
  • Strong

    problem-solving

    and

    analytical

    abilities.
  • Proficiency in

    CRM tools

    and MS Office.
  • Flexible to work in

    night shifts

    and under pressure.

To Apply:

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