Chat / Non Voice Professional

0 - 5 years

1 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues via chat, email, or other non-voice channels.
  • Provide timely and accurate responses to customer queries and concerns.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a strong understanding of company products and services.
  • Identify opportunities to upsell and cross-sell products or services.
  • Maintain high levels of customer satisfaction and loyalty.

Job Requirements

  • Excellent written and verbal communication skills.
  • Ability to work in a team environment and collaborate with colleagues.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM software and customer service tools.
  • Ability to adapt to changing situations and priorities.
  • Strong analytical and critical thinking skills.

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