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Chargeback Specialist

2.0 - 3.0 years

4 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Skills Required

dispute management accounts receivable customer service credit card operations banking operations fraud investigation cash applications order to cash collections fraud chargeback decision making dispute resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Objective: We are looking for someone who can handle disputes/chargebacks, handle stakeholders, be the interface for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical & non technical issues raised by customers on the PhonePe platform. A Recon Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements. Role Expectations: Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders. Developing, owning and monitoring solutions for production and non-production environments and applications. Flexible to take up extra Initiative or additional work as per the organizational requirement Provide feedback from customer users to the team. Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills & Education. Diagnosing, troubleshooting and fixing issues related to Customer payments. Experience, Skills, Qualifications: 2-3 years of experience in dispute management and in NPCI products. Proven success in a fast paced production support environment. Good in problem solving and analytical skills. Demonstrated ability to communicate effectively in writing, ideally with a successful track Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills Prior experience in e-commerce or payments / web services domain as a Technical support executive Ability to effectively work with cross functional teams. Possess ability to understand business problems and provide solutions/information related to the business requirements.

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Phonepe
Phonepe
www.phonepe.com

Financial Technology

Bangalore

1500+ Employees

292 Jobs

    Key People

  • Sameer Nigam

    CEO & Co-Founder

  • Shivakumar Ganesan

    CTO & Co-Founder

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