Roles and responsibilities: Guiding the team to deliver accurate Bookkeeping for US - Small Business clients and being a point of contact for the team for any technical queries and assist in dealing with complex clients. Demonstrate critical thinking and the ability to bring order to unstructured problems. Must have experience of working with senior management Should be able to build KPIs for the team and report the same to the management monthly basis. Shall also be the point of contact for any escalation or urgent request. Prepare and consolidate reports from all senior analysts and send them to the onshore team once a week. Ensure that all groups in the team have a balanced workload. Conduct a high-level review of the clients at random to ensure that quality standards are met. Ensure that all clients are properly assigned and follow up with the respective account managers regarding inactive clients. Conduct timely technical sessions (as needed) to fill any knowledge gaps. Ensure that all training materials are kept up to date. Prepare various reports for management on the team's performance, capacity utilization, and overall client status. Will be responsible for identifying areas for improvement, expanding the scope of work in the process, standardization of the process, and implementing various automation tools. Setting up the best practices for collecting client financial information, analyzing, verifying, and reporting. Handle basic payroll task, and communicate with tax accountants will be beneficial too Experience Required Should have at least 7 years of US Bookkeeping/Accounting experience for small business clients. Should have at least 3 years of experience in handling a of US Bookkeeping team. In-depth knowledge of necessary bookkeeping procedures, best practices, and terminology. Knowledge on US payroll and the tax deductions. Excellent communication skills, both verbal and written. Attention to detail and accuracy of work. Should have strong knowledge of Microsoft Outlook, Excel, Xero, and XPM. Skill Set Required - Must Have In-depth US Bookkeeping/Accounting Knowledge Good Communication Skills US Bookkeeping knowledge/experience Good MS Office skills Good to have Xero software knowledge/experience Requirement - Must Have Qualification CPA/CA/MBA/M. Com or any equivalent degree 7-9 years of US Bookkeeping experience for Small Business Clients Team handling experience of at least 2 years

What you'll do... Manual and automation testing.Need to handle calls with onsite counter parts.Attend scrum ceremonies.Need to support production, during season time.Co-ordinate with business on quality.Collaboration with integrated system teams.. What you'll bring to the team... Strong knowledge in database testing along with Playwright automation.Good knowledge in agile framework. Good communication skill Must have Skills: Playwright, SQL, ADF, Azure Dev Ops Good to have Skills: Selenium, Agile Framework Why work for us At H&R Block, we understand that passion and creativity are the keys to true innovation. We provide an environment that is both fun and challenging, allowing our employees to grow and reach their full potential. We are a Great Place to Work certified company and is in Top 10 best workplaces for Women in India. We are the No.1 Best workplace in India among Mid-size companies. (Certified by GPTW - Jul 2024). H&R Block has always remained committed to being guided by a mission that is understood, embraced and pursued by the entire organization: To help our clients achieve their financial objectives by serving as their tax and financial partner. By combining the knowledge of the highly trained professionals with cognitive computing technology, we’re offering our clients the most personalized tax experience ever. H&R Block offers both Retail Tax and Online Tax services. The Global Technology Center of H&R Block India came to existence in October 2017 in Trivandrum, Kerala. We started as a small company with 5 employees and 4 years down the lane we are a proud 1000+-member workforce innovating and reinventing the Software Industry culture. Follow our LinkedIn page for latest updates/news: Linkedin

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Administer, Manage and Support enterprise security platforms including, but not limited to SIEM, SASE, SIRP, Mobile Device Management, Data Loss Prevention, Multi-Factor Authentication, Vulnerability Scanners, Public Key Infrastructure, Cloud Security, End Point Protection and Network Traffic Analysis tools.Collaborate with IT operations and Security Operations teams such as Application Security, Threat Intelligence, and Incident Response teams to administer, manage and support security platforms. Provide guidance and assistance with logging configurations of systems and applications for integrating logs with the SIEM tool to enable near real-time alerting.Create SIEM Use Cases, Playbooks, and Standard Operating Procedures (SOPs) with thorough documentation.Handle day-to-day implementation, monitoring, and operational support of hardware, software, customer applications, managed solutions, and service provider relationships. Engage in information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects. Additionally, deliver projects on time, within budget, and in accordance with service level agreements (SLAs). Assist with incident response and system stability issues as they occur. This may include involvement outside of regular work hours, and responsiveness is expected.Work in tandem with architects, the security operations center (SOC), incident responders (in cases of anomalous activity and host compromise), technology infrastructure, and development team members.Actively participate in team meetings that facilitate the secure design.Research, validate, and deploy solutions meeting security and business needs.Develop, update and champion cyber security good practice and play a leading role in implementing good practices across the business.Develop security test plans from architectural design. Identify deficiencies and make enhancements to ensure production is not impacted. What you'll bring to the team... Minimum 4 years of experience in designing, configuring, monitoring, and maintaining a range of security platforms such as Vulnerability assessment tools, Cloud Security Policies, SIEM, PKI, End-Point protection platforms, Threat Intelligence/Response tools, and other Microsoft security solutions.Good understanding of Windows and Linux administration.Strong understanding of (Azure/O365, AWS, GSuite etc.) and other cloud-based services in the areas of security automation, engineering, and design.Strong understanding of CASB services orientation, frameworks, and concepts/knowledge in cloud ecosystems.Understanding of DLP technology and Network Security Infrastructure services.Solid understanding of networking that includes basic routing principles, networking fundamentals, common protocols/services, and command-line interfaces.Be collaborative and curious, with good communication skills, including the ability to communicate complex information in a concise and logical way.Highly organized with excellent analytical, problem solving, and decision-making skills.Highly flexible/willing to learn new technologies.Strong communication and collaboration skills. It would be even better if you also had... Bachelor’s Degree and at least 3 to 5 years of experience in Security Engineering Experience with API integrations, Event Hub, and onboarding cloud systems into SIEM.Demonstrated understanding of PCI, SOX, and NIST standards.Demonstrated understanding of DevOps and DevSecOps. Why work for us H&R Block has always remained committed to being guided by a mission that is understood, embraced and pursued by the entire organization: To help our clients achieve their financial objectives by serving as their tax and financial partner. By combining the knowledge of the highly trained professionals with cognitive computing technology, we’re offering our clients the most personalized tax experience ever. H&R Block offers both Retail Tax and Online Tax services. At H&R Block, we understand that passion and creativity are the keys to true innovation. We provide an environment that is both fun and challenging, allowing our employees to grow and reach their full potential. We are a Great Place to Work certified company and is in Top 10 best workplaces for Women in India. We are the 1 st Best workplace in India among Mid-size companies. (Certified by GPTW - Jul 2024).

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Work with other IT teams to integrate AD with other identity and access management (IAM) systems, Azure, and third-party applications.Possess in-depth knowledge of IAM concepts and technologies, such as SSO, MFA, Privileged Access Management (PAM), and Identity Governance and Administration (IGA).Collaborate with network, server, and application teams to ensure seamless integration and interoperability.Develop and maintain access control policies and processes, including user provisioning, deprovisioning, and access requests.Implement role-based access control (RBAC) and enforce least privilege access principles.Perform regular security audits, risk assessments, and vulnerability scans on AD environments.Implement and maintain security measures, including privileged access management, account lockout policies, and multi-factor authentication (MFA).Monitor and respond to security incidents involving AD, such as unauthorized access attempts or breaches.Lead root cause analysis (RCA) for critical incidents and implement corrective actions.Experience with scripting languages like Python or PowerShell. What you'll bring to the team... Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 7 years minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Key Responsibilities: Design, build, and maintain scalable data pipelines using Databricks and SQL.Work with structured and semi-structured data from diverse sources.Develop data transformations, data models, and ETL processes in a cloud environment.Collaborate with data analysts, data scientists, and business stakeholders to meet data needs.Ensure data quality, consistency, and security throughout the data lifecycle.Monitor performance and troubleshoot issues in data workflows and queries. Mandatory Skills: Advanced SQL - proficient in writing complex queries, joins, CTEs, window functions, etc.Databricks - hands-on experience with Databricks notebooks, Delta Lake, and Spark (PySpark or Scala).Experience working in cloud platform such as Azure (preferably with Databricks integration).Strong understanding of data warehousing concepts and ETL/ELT best practices.Familiarity with version control systems (e.g., Git) and CI/CD processes. What you'll bring to the team... Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 3 years minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Responsibility: The Lead Support Engineer is a crucial member of the Production Support team . This role is essential for ensuring the availability, reliability, and performance of our services and platforms in a highly transactional 24x7 environment. As a Lead Engineer, you will be responsible for monitoring application performance, implementing improvements, and ensuring overall application stability. You will apply automation and software solutions to tasks that can benefit from these enhancements, particularly those that are currently performed manually must work along with the team in various. As a Lead support Engineer it is expected to work on shifts including Holidays & Weekends. Monitor application performance and implement enhancements to ensure stability.Apply automation and software solutions to streamline manual tasks.Diagnosing and resolve issues on various application platforms, including data platforms, databases, API services, batch processes, and CRM applications.Address issues related to operating systems, networking, and databases in both cloud and on-premises environments.Handle live production incidents and debug application and infrastructure issues.Develop enhancements to improve system software performance, availability, and reliability.Work closely with software engineers and QA teams to meet non-functional requirements.Document system knowledge and create runbooks for critical information.Maintain and monitor the deployment of servers, Docker containers, and databases.Log tickets in IT service management tools and ensure they are resolved.Work in various shifts including holidays and weekend on a rotation basis.Work within Agile and Kanban methodologies to manage planned and unplanned tasks.Coordinate with the team to ensure tasks are completed and maintain continuity in work.Prepare status reports, support metrics, and communicate with stakeholders.Mentor team members.Prepare shift rosters for the team and develop mitigation plans by identifying risks.Possess strong communication skills to coordinate with US and India teams.Collaborate with vendors and other IT personnel as needed to support enterprise applications and hardware.Show willingness to learn from senior team mentors to enhance understanding and skills.Demonstrate eagerness to take on tasks outside routine or comfort zone and be a self-starter. What you'll bring to the team... Required Skills : Bachelor's Degree in Computer Science or related field, or equivalent experience.5+ years of experience in full-stack application support, DevOps, or SRE role.Experience in ETL process, web development technologies, API service development.Proficient in scripting languages such as JavaScript, Typescript, PowerShell and/or Python.Strong troubleshooting skills using built-in browser tools.Knowledge of DevOps methodologies and tools, including CI/CD concepts and tools like Jenkins.Familiarity with automation and configuration tools such as Ansible.Experience with public clouds (GCP, AWS, Azure) and implementing projects on them is a plus.Excellent verbal and written communication skills.Ability to collaborate with local and remote teams across different time zones.Ability to present and lead technical discussions.Experience leading a team working in multiple shifts.Familiarity with change management and ITSM. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

What you'll do... Manual and automation testing. Need to handle calls with onsite counter parts. Attend scrum ceremonies. Need to support production, during season time. Co-ordinate with business on quality. Collaboration with integrated system teams.. What you'll bring to the team... Strong knowledge in database testing along with Playwright automation. Good knowledge in agile framework. Good communication skill Must have Skills: Playwright, SQL, ADF, Azure Dev Ops Good to have Skills: Selenium, Agile Framework Why work for us At H&R Block, we understand that passion and creativity are the keys to true innovation. We provide an environment that is both fun and challenging, allowing our employees to grow and reach their full potential. We are a Great Place to Work certified company and is in Top 10 best workplaces for Women in India. We are the No.1 Best workplace in India among Mid-size companies. (Certified by GPTW - Jul 2024). H&R Block has always remained committed to being guided by a mission that is understood, embraced and pursued by the entire organization: To help our clients achieve their financial objectives by serving as their tax and financial partner. By combining the knowledge of the highly trained professionals with cognitive computing technology, we’re offering our clients the most personalized tax experience ever. H&R Block offers both Retail Tax and Online Tax services. The Global Technology Center of H&R Block India came to existence in October 2017 in Trivandrum, Kerala. We started as a small company with 5 employees and 4 years down the lane we are a proud 1000+-member workforce innovating and reinventing the Software Industry culture. Follow our LinkedIn page for latest updates/news: Linkedin Show more Show less

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Work with other IT teams to integrate AD with other identity and access management (IAM) systems, Azure, and third-party applications. Possess in-depth knowledge of IAM concepts and technologies, such as SSO, MFA, Privileged Access Management (PAM), and Identity Governance and Administration (IGA). Collaborate with network, server, and application teams to ensure seamless integration and interoperability. Develop and maintain access control policies and processes, including user provisioning, deprovisioning, and access requests. Implement role-based access control (RBAC) and enforce least privilege access principles. Perform regular security audits, risk assessments, and vulnerability scans on AD environments. Implement and maintain security measures, including privileged access management, account lockout policies, and multi-factor authentication (MFA). Monitor and respond to security incidents involving AD, such as unauthorized access attempts or breaches. Lead root cause analysis (RCA) for critical incidents and implement corrective actions. Experience with scripting languages like Python or PowerShell. What you'll bring to the team... Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 7 years minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Show more Show less

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Administer, Manage and Support enterprise security platforms including, but not limited to SIEM, SASE, SIRP, Mobile Device Management, Data Loss Prevention, Multi-Factor Authentication, Vulnerability Scanners, Public Key Infrastructure, Cloud Security, End Point Protection and Network Traffic Analysis tools. Collaborate with IT operations and Security Operations teams such as Application Security, Threat Intelligence, and Incident Response teams to administer, manage and support security platforms. Provide guidance and assistance with logging configurations of systems and applications for integrating logs with the SIEM tool to enable near real-time alerting. Create SIEM Use Cases, Playbooks, and Standard Operating Procedures (SOPs) with thorough documentation. Handle day-to-day implementation, monitoring, and operational support of hardware, software, customer applications, managed solutions, and service provider relationships. Engage in information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects. Additionally, deliver projects on time, within budget, and in accordance with service level agreements (SLAs). Assist with incident response and system stability issues as they occur. This may include involvement outside of regular work hours, and responsiveness is expected. Work in tandem with architects, the security operations center (SOC), incident responders (in cases of anomalous activity and host compromise), technology infrastructure, and development team members. Actively participate in team meetings that facilitate the secure design. Research, validate, and deploy solutions meeting security and business needs. Develop, update and champion cyber security good practice and play a leading role in implementing good practices across the business. Develop security test plans from architectural design. Identify deficiencies and make enhancements to ensure production is not impacted. What you'll bring to the team... Minimum 4 years of experience in designing, configuring, monitoring, and maintaining a range of security platforms such as Vulnerability assessment tools, Cloud Security Policies, SIEM, PKI, End-Point protection platforms, Threat Intelligence/Response tools, and other Microsoft security solutions. Good understanding of Windows and Linux administration. Strong understanding of (Azure/O365, AWS, GSuite etc.) and other cloud-based services in the areas of security automation, engineering, and design. Strong understanding of CASB services orientation, frameworks, and concepts/knowledge in cloud ecosystems. Understanding of DLP technology and Network Security Infrastructure services. Solid understanding of networking that includes basic routing principles, networking fundamentals, common protocols/services, and command-line interfaces. Be collaborative and curious, with good communication skills, including the ability to communicate complex information in a concise and logical way. Highly organized with excellent analytical, problem solving, and decision-making skills. Highly flexible/willing to learn new technologies. Strong communication and collaboration skills. It would be even better if you also had... Bachelor’s Degree and at least 3 to 5 years of experience in Security Engineering Experience with API integrations, Event Hub, and onboarding cloud systems into SIEM. Demonstrated understanding of PCI, SOX, and NIST standards. Demonstrated understanding of DevOps and DevSecOps. Why work for us H&R Block has always remained committed to being guided by a mission that is understood, embraced and pursued by the entire organization: To help our clients achieve their financial objectives by serving as their tax and financial partner. By combining the knowledge of the highly trained professionals with cognitive computing technology, we’re offering our clients the most personalized tax experience ever. H&R Block offers both Retail Tax and Online Tax services. At H&R Block, we understand that passion and creativity are the keys to true innovation. We provide an environment that is both fun and challenging, allowing our employees to grow and reach their full potential. We are a Great Place to Work certified company and is in Top 10 best workplaces for Women in India. We are the 1 st Best workplace in India among Mid-size companies. (Certified by GPTW - Jul 2024). Show more Show less

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... We are seeking a talented and detail-oriented C++ Developer with 2-3 years of hands-on experience in designing, developing, and maintaining software applications using C++. The ideal candidate should be well-versed in object-oriented programming, data structures, and algorithms, with a strong passion for writing efficient and scalable code. Key Responsibilities: Design, develop, test, and maintain software components using C++. Collaborate with cross-functional teams to define software requirements and architecture. Debug and resolve technical issues in existing applications. Optimize application performance and memory usage. Write clean, maintainable, and well-documented code. Participate in code reviews, unit testing, and continuous integration processes. Mandatory Skills: Strong programming skills in C++ (C++11 or later). Good understanding of Object-Oriented Programming (OOP) and Design Patterns. Experience with data structures, algorithms, and multithreading. Proficient in using development tools such as Git, Visual Studio, or GCC. Familiarity with Linux/Unix environments. What you'll bring to the team... Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 2 years minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Show more Show less

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Key Responsibilities: Design, build, and maintain scalable data pipelines using Databricks and SQL. Work with structured and semi-structured data from diverse sources. Develop data transformations, data models, and ETL processes in a cloud environment. Collaborate with data analysts, data scientists, and business stakeholders to meet data needs. Ensure data quality, consistency, and security throughout the data lifecycle. Monitor performance and troubleshoot issues in data workflows and queries. Mandatory Skills: Advanced SQL - proficient in writing complex queries, joins, CTEs, window functions, etc. Databricks - hands-on experience with Databricks notebooks, Delta Lake, and Spark (PySpark or Scala). Experience working in cloud platform such as Azure (preferably with Databricks integration). Strong understanding of data warehousing concepts and ETL/ELT best practices. Familiarity with version control systems (e.g., Git) and CI/CD processes. What you'll bring to the team... Education: Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. Work Experience: 3 years minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Show more Show less

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... Responsibility: The Lead Support Engineer is a crucial member of the Production Support team . This role is essential for ensuring the availability, reliability, and performance of our services and platforms in a highly transactional 24x7 environment. As a Lead Engineer, you will be responsible for monitoring application performance, implementing improvements, and ensuring overall application stability. You will apply automation and software solutions to tasks that can benefit from these enhancements, particularly those that are currently performed manually must work along with the team in various. As a Lead support Engineer it is expected to work on shifts including Holidays & Weekends. Monitor application performance and implement enhancements to ensure stability. Apply automation and software solutions to streamline manual tasks. Diagnosing and resolve issues on various application platforms, including data platforms, databases, API services, batch processes, and CRM applications. Address issues related to operating systems, networking, and databases in both cloud and on-premises environments. Handle live production incidents and debug application and infrastructure issues. Develop enhancements to improve system software performance, availability, and reliability. Work closely with software engineers and QA teams to meet non-functional requirements. Document system knowledge and create runbooks for critical information. Maintain and monitor the deployment of servers, Docker containers, and databases. Log tickets in IT service management tools and ensure they are resolved. Work in various shifts including holidays and weekend on a rotation basis. Work within Agile and Kanban methodologies to manage planned and unplanned tasks. Coordinate with the team to ensure tasks are completed and maintain continuity in work. Prepare status reports, support metrics, and communicate with stakeholders. Mentor team members. Prepare shift rosters for the team and develop mitigation plans by identifying risks. Possess strong communication skills to coordinate with US and India teams. Collaborate with vendors and other IT personnel as needed to support enterprise applications and hardware. Show willingness to learn from senior team mentors to enhance understanding and skills. Demonstrate eagerness to take on tasks outside routine or comfort zone and be a self-starter. What you'll bring to the team... Required Skills : Bachelor's Degree in Computer Science or related field, or equivalent experience. 5+ years of experience in full-stack application support, DevOps, or SRE role. Experience in ETL process, web development technologies, API service development. Proficient in scripting languages such as JavaScript, Typescript, PowerShell and/or Python. Strong troubleshooting skills using built-in browser tools. Knowledge of DevOps methodologies and tools, including CI/CD concepts and tools like Jenkins. Familiarity with automation and configuration tools such as Ansible. Experience with public clouds (GCP, AWS, Azure) and implementing projects on them is a plus. Excellent verbal and written communication skills. Ability to collaborate with local and remote teams across different time zones. Ability to present and lead technical discussions. Experience leading a team working in multiple shifts. Familiarity with change management and ITSM. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Show more Show less

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... We’re growing our technology team and are searching for a Senior Infrastructure Engineer to help us modernize our software architecture. When you join us, you’ll use your technical expertise to design, develop, and maintain software components and products that support H&R Block business applications and transform our technology. You’ll serve as the lead role for day-to-day functional tasks in the team, developer support, and maintaining the development environment. Responsibility: Assist in Tier 3, 24x7 technology support for escalated Infrastructure Engineering issues. Assist with strategic projects to design, deploy, manage and maintain infrastructure systems across the technology verticals of: Network, Storage, Compute, Virtualization, Telephony, Cloud Infrastructure and Automation & Orchestration. Will assist with system monitoring, performance tuning, capacity planning, and lifecycle managment to ensure the highest level of system and infrastructure availability. Work to expand working knowledge of infrastructure related security strategies and concepts. Apply that to knowledge to ensure systems meet or exceed standards. Collaborate with vendors and other relevant IT personnel as required in support of enterprise applications, and hardware. Work to increase individual technology skill proficiencies through continued education and training opportunities related to areas of responsibility and interest. Maintain and respect all confidential information. Demonstrate professional, friendly interaction with peers, members and vendors which are consistent with organizational values and philosophies. Able to handle aggressive mission critical deadlines and dynamic workloads. Self-starter Familiarity with technical documentation standards, tools and processes Critical thinker Willingness to see out and learn from senior team mentors to improve overall understanding and skills. Eagerness to take on tasks outside routine or comfort zone. Effective communication skills both written and verbal. Coordinating with US team and India team. Promotes honest and open communication throughout the credit union. Understanding of monitoring and alerting systems. Self-sufficient troubleshooter able to seek out answers or solutions to technical challenges with minimal assistance. Willingness to seek direction and guidance from teammates and managers. Must be able to work in a team environment. Must be detail oriented with ability to maintain and organize workloads. Must be able to maintain highly confidential information. Ability to communicate effectively in writing and orally. Ability to resolve interpersonal conflict and miscommunications. Plan and coordinate lifecycle and capacity management What you'll bring to the team... Required Skills: Must and in-depth experience in Palo Alto. Expert in Network Technologies: Cisco ACI, Nexus/Catalyst, AVI Load Balancer, Wiring. Expert in Micro-segmentation experience (ACI/NSX). Expertise in Telecom and networking (preference is i3) Experience with Cisco UCS infrastructure. Good hands-on in Storage Technologies: Pure, Cohesity. Experience managing and implementing identity providers and federated identity services. (Microsoft ADFS, SAML 2.0, Azure Authentication and Conditional Access) Experience architecting, deploying, and supporting technologies leveraging cloud-based platforms such as Microsoft Azure Networking. Experience with scripting, automation, and orchestration technologies to create efficiencies. PowerShell, Python, Puppet/Chef, Ansible, Terraform, etc. Experience performing enterprise level patch and vulnerability management. Familiarity with change management and ITSM. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Show more Show less

Roles & Responsibilities Provide Tier 3, 24x7 support for escalated infrastructure issues. Assist with projects involving network, storage, compute, virtualization, cloud, telephony, and automation. Monitor systems, optimize performance, plan capacity, and manage lifecycle. Strengthen security knowledge and ensure compliance with standards. Collaborate with vendors and IT teams to support enterprise applications and hardware. Continuously develop technical skills through education and training. Maintain confidentiality and demonstrate professional, friendly interactions. Handle high-pressure deadlines and dynamic workloads. Be a self-starter and critical thinker. Follow documentation standards and troubleshooting best practices. Learn from senior team mentors and take on new challenges. Communicate effectively, both written and verbal. Coordinate with US and India teams while promoting open communication. Understand and work with monitoring and alerting systems. Solve technical issues independently while seeking guidance when needed. Work in a team environment with strong attention to detail and organization. Resolve conflicts and miscommunications professionally. Plan and coordinate lifecycle and capacity management. What is the expectation from the candidate’s current role/profile? Must and in-depth experience in Palo Alto. Expert in Network Technologies: Cisco ACI, Nexus/Catalyst, AVI Load Balancer, Wiring. Expert in Micro-segmentation experience (ACI/NSX). Expertise in Telecom and networking (preference is i3) Experience with Cisco UCS infrastructure. Good hands-on in Storage Technologies: Pure, Cohesity. Experience managing and implementing identity providers and federated identity services. (Microsoft ADFS, SAML 2.0, Azure Authentication and Conditional Access) Experience architecting, deploying, and supporting technologies leveraging cloud-based platforms such as Microsoft Azure Networking. Experience with scripting, automation, and orchestration technologies to create efficiencies. PowerShell, Python, Puppet/Chef, Ansible, Terraform, etc. Experience performing enterprise level patch and vulnerability management. Familiarity with change management and ITSM. Show more Show less

Company Description H&R Block is a people-focused company that aims to provide help and inspire confidence in clients and communities worldwide. Founded in 1955, we have prepared approximately 800 million tax returns and operate around 12,000 offices globally. Our dedication to understanding changing tax needs drives us to offer innovative ways to help clients prepare and file their taxes. Job Description: 1 . Research and interpret complex changes in federal and state tax laws, analyzing their implications for our tax products. 2. Collaborate with developers to translate tax law changes into logical calculations. 3. Mentor and manage a team of tax analysts, fostering their professional development and ensuring timely delivery of deliverables. 4. Communicate effectively with US and Indian leadership teams, providing clear and concise updates on tax initiatives and progress. 5. Develop and implement strategies to minimize delivery turn-around time, while maintaining quality. 6. Prepare and review complex tax calculations and ensure maximum coverage for the tests. 7. Stay current on the latest tax trends and developments through ongoing research and professional development activities. Skills Required: • Strong understanding of US individual taxation and Form 1040. • Proven ability to research and interpret complex tax laws. • Excellent analytical and problem-solving skills. • Strong numerical aptitude and attention to detail. • Effective communication and interpersonal skills. • Experience in mentoring and guiding team members. • Proficiency in MS Office suite (Excel, Word, PowerPoint). • Basic understanding of software development concepts.

Role & responsibilities : 1. Research and interpret complex changes in federal and state tax laws, analyzing their implications for our tax products. 2. Collaborate with developers to translate tax law changes into logical calculations. 3. Mentor and manage a team of tax analysts, fostering their professional development and ensuring timely delivery of deliverables. 4. Communicate effectively with US and Indian leadership teams, providing clear and concise updates on tax initiatives and progress. 5. Develop and implement strategies to minimize delivery turn-around time, while maintaining quality. 6. Prepare and review complex tax calculations and ensure maximum coverage for the tests. 7. Stay current on the latest tax trends and developments through ongoing research and professional development activities. Skills Required: Strong hands on experience in US individual taxation and Form 1040. Proven ability to research and interpret complex tax laws. Excellent analytical and problem-solving skills. Strong numerical aptitude and attention to detail. Effective communication and interpersonal skills. Experience in mentoring and guiding team members. Proficiency in MS Office suite (Excel, Word, PowerPoint). Basic understanding of software development concepts.

Company Description H&R Block is dedicated to providing help and inspiring confidence in clients and communities worldwide. Founded in 1955 by Henry and Richard Bloch, the company has grown to approximately 12,000 offices globally. We offer innovative tax preparation and filing options to meet various needs. H&R Block prioritizes building long-lasting relationships with our clients, communities, and associates, fostering a culture of care, innovation, and collaboration. Role Description This is a full-time hybrid role for a Senior Infrastructure Engineer located in Thiruvananthapuram Taluk, with some work-from-home flexibility. The Senior Infrastructure Engineer will be responsible for managing and maintaining IT infrastructure, troubleshooting system issues, administering system and network security, and ensuring seamless network operations. The engineer will also collaborate with various teams to enhance and optimize infrastructure performance. Required Qualifications & Skills Bachelor’s or Master’s degree Must-Have 4+ years of experience in VMware .

Job Title: Infrastructure Engineer Intune, Active Directory, VMware, Wintel Experience Level : 2+ years in IT Infrastructure Engineering Job Summary We are seeking an Infrastructure Engineer with 2+ years of experience in managing and supporting Intune, Active Directory (AD), Windows Server (Wintel), and VMware virtualization environments . The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing enterprise IT infrastructure to ensure reliability, security, and high availability. As an Infrastructure Engineer , you will work with Intune, Active Directory, Windows Server, VMware, and cloud integrations to support business operations. This role requires strong troubleshooting skills, hands-on system administration experience, and a willingness to learn and grow in an enterprise IT environment . Key Responsibilities 1. Active Directory & Windows Server Administration Assist in the installation, configuration, and maintenance of Active Directory, Domain Controllers (DCs), and Group Policies (GPOs) . Support Azure Active Directory (Azure AD) integration, user authentication, and security policies . Manage Windows Server 2016/2019/2022 environments , including patching, monitoring, and troubleshooting. Configure and maintain DNS, DHCP, and NTFS permissions for seamless enterprise operations. 2. VMware Virtualization & Server Management Support VMware vSphere, ESXi, vCenter, and VM provisioning . Monitor and troubleshoot VM performance, storage configurations, and virtual networking issues . Assist in the deployment and maintenance of VMware clusters, HA, and DRS configurations . Perform server backups, snapshot management, and disaster recovery planning . 3. Security & Compliance Follow security best practices to secure Active Directory, Windows Servers, and VMware environments . Assist in role-based access control (RBAC), multi-factor authentication (MFA), and privileged access management (PAM) . Support backup and disaster recovery plans for Active Directory, Windows Server, and VMware infrastructure. Ensure compliance with ISO, NIST, SOC, and GDPR security frameworks . 4. Troubleshooting & Incident Response Diagnose and resolve Active Directory login issues, GPO conflicts, and server performance issues . Troubleshoot VMware host connectivity, resource allocation, and storage performance problems . Assist in root cause analysis (RCA) and documentation of recurring infrastructure issues . Work with helpdesk and senior engineers to resolve server-related tickets and escalations . 5. Automation & Infrastructure Support Learn and assist in PowerShell scripting for automating administrative tasks in Active Directory and Windows Server . Support server deployment automation using Ansible, Terraform, or SCCM . Document best practices, system configurations, and troubleshooting steps . 6. Collaboration & Continuous Learning Work closely with network, cloud, and security teams to ensure smooth IT operations. Participate in technical training, team meetings, and knowledge-sharing sessions . Stay updated with emerging technologies in Windows Server, VMware, and cloud infrastructure . Required Qualifications & Skills Must-Have 2+ years of experience in Intune, Active Directory, Windows Server, and VMware administration . Hands-on experience in Active Directory user management, GPOs, DNS, and DHCP administration . Basic knowledge of VMware vSphere, ESXi, and VM troubleshooting . Experience with server patching, security updates, and performance tuning . Strong problem-solving and troubleshooting skills. Good-to-Have Certifications : Microsoft Certified: Windows Server Hybrid Administrator Associate VMware Certified Technical Associate (VCTA) or VCP-DCV ITIL v4 Foundation Basic scripting experience in PowerShell for automation . Exposure to Azure AD, hybrid cloud environments, or AWS IAM . Knowledge of IT security principles, firewalls, and zero-trust security models .

As a C++ Developer at H&R Block, you will have the opportunity to contribute to the design, development, and maintenance of software applications using C++. With 2-3 years of hands-on experience, you will play a crucial role in creating efficient and scalable code while adhering to best practices in object-oriented programming, data structures, and algorithms. Your responsibilities will include collaborating with cross-functional teams to define software requirements and architecture, debugging and resolving technical issues in existing applications, optimizing application performance and memory usage, and ensuring the delivery of clean, maintainable, and well-documented code. You will also actively participate in code reviews, unit testing, and continuous integration processes to uphold quality standards. Key Responsibilities: - Design, develop, test, and maintain software components using C++. - Collaborate with cross-functional teams to define software requirements and architecture. - Debug and resolve technical issues in existing applications. - Optimize application performance and memory usage. - Write clean, maintainable, and well-documented code. - Participate in code reviews, unit testing, and continuous integration processes. To excel in this role, you must demonstrate strong programming skills in C++ (C++11 or later), a good understanding of Object-Oriented Programming (OOP) and Design Patterns, experience with data structures, algorithms, and multithreading, proficiency in using development tools such as Git, Visual Studio, or GCC, and familiarity with Linux/Unix environments. Education: A Bachelor's degree in a related field or equivalent education combined with relevant work experience is required. Work Experience: Minimum of 2 years of related work experience. Joining H&R Block means becoming part of a company that has been a leader in tax preparation, financial services, and small business solutions since 1955. With a global presence and a commitment to helping millions of clients and communities, we offer a challenging yet rewarding environment where you can make a meaningful difference. Along with competitive compensation and benefits to support your well-being, you will have the opportunity to grow professionally and personally while contributing to our shared success. Please note that specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.,

Role & responsibilities: Owning chargebacks and representing cases end-to-end from informing the merchant, to gathering evidence, and disputing the chargeback through to resolution. Acting as the go-to person, coaching and educating small business owners on the dispute lifecycle. Identify proactive opportunities for the business to protect themselves against future disputes. Understanding the differences between card networks and being comfortable explaining them to customers. Juggling multiple priorities, shifting between support activities (like communicating with business owners via email/phone), building chargeback cases from the ground up, all while meeting operational deadlines. Analyzing and understanding insights into cases and interpreting those outcomes into ways to improve chargeback efficiency and reduce collections. Required Skills: 1- 2 years of related work experience. Extensive knowledge and experience with e-commerce card payments and ACH payments, ideally both in Canada and the United States. Solid experience handling chargebacks and dispute resolution, whether on the merchant or issuer side. Good understanding of Payment Card Network chargeback rules and regulations. Good understanding of NACHA and Payments Canada rules and regulations. Understanding of full credit card chargeback dispute life cycles. Excellent customer service, relations and/or vendor management skills Strong analytical and problem-solving skills.