CEO's Office - Program Manager

Job Description

About the roleThis is a true generalist business role that involves working closely with our CEO on cross-functional initiatives It’s an intense, always on, high impact role If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :) The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions What you’ll doSolve high-impact, cross-functional problems that don’t have clear owners — your primary responsibility is to bring clarity, drive execution, and deliver outcomes Collaborate with Sales on initiatives to maximise revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design Own and drive key partnerships (e g payment providers, enablement tools), ensuring seamless coordination across teams and timely execution Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving org health projects Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making