Centre Manager

1. Operations Management

• Oversee daily centre operations including training schedules, student services, and administration.
• Ensure adherence to standard operating procedures (SOPs) set by the management.
• Maintain infrastructure, facilities, and technology for uninterrupted training delivery.

2. Academic Coordination

• Coordinate with trainers/faculty to ensure timely delivery of courses.
• Monitor training quality and student feedback to maintain high standards.
• Plan and schedule new batches, workshops, and special sessions.

3. Financial & Administrative Management

• Oversee fee collection, expense tracking, and monthly financial reporting.
• Optimize resource utilization to control operational costs.
• Ensure timely submission of MIS (Management Information System) reports to management.

4. Human Resource & Team Leadership

• Recruit, train, and manage support staff (counsellors, coordinators, admin staff).
• Motivate and mentor faculty and staff for performance improvement.
• Conduct regular team meetings and performance reviews.

6. Student Relations & Customer Service

• Handle student queries, grievances, and ensure student satisfaction.
• Maintain records of student progress, attendance, and placements.
• Organize events like seminars, placement drives, and student engagement programs.

7. Compliance & Quality Assurance

• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Implement continuous improvement processes for training quality and service delivery.

Required Skills & Qualifications

• Bachelor’s/Master’s degree (preferably in Business, IT, or Education Management).
• 3+ years of experience in operations/centre management, preferably in an education or training institute.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in MS Office, PMT tools, and reporting systems.

Performance Indicators (KPIs)

• Training quality and student satisfaction scores.
• Batch scheduling and on-time delivery.
• Cost control and financial reporting accuracy.
• Staff performance and retention.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person