Centre Head – B2C Programs

The Centre Head will be responsible for managing the overall operations and performance of the training centre. The role involves driving student enrolments, ensuring high-quality training delivery, maintaining compliance standards, and achieving business targets for B2C programs. This position requires strong leadership, business development skills, and the ability to deliver an excellent student experience.

• Business & Revenue Growth

• Drive student enrolments for B2C programs through effective outreach and marketing activities.
• Achieve monthly and annual revenue targets for the centre.
• Build and maintain partnerships with local institutions, corporates, and community groups for lead generation.

• Centre Operations

• Oversee day-to-day centre management including admissions, counselling, and student services.
• Ensure smooth scheduling and delivery of classes as per program guidelines.
• Maintain infrastructure, technology, and resources for seamless operations.

• Team Management

• Lead, motivate, and guide counsellors, trainers, and support staff to deliver on business and academic goals.
• Monitor performance of the team, provide regular feedback, and support professional development.

• Student Engagement & Quality Assurance

• Ensure a positive learning environment and address student concerns promptly.
• Monitor training quality and ensure compliance with academic and operational standards.
• Drive student satisfaction, completion rates, and successful outcomes.

• Reporting & Compliance

• Track and report key performance indicators (enrolments, revenue, attendance, feedback).
• Ensure adherence to organizational policies and statutory requirements.

• Graduate/Postgraduate in Business, Education, or related field.
• 5–8 years of experience in managing training centres, skill development, education, or related sectors.
• Strong business acumen with experience in sales and revenue generation.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Ability to work under targets and deliver results.

• Result-oriented mindset
• Customer-centric approach
• Strong problem-solving and decision-making ability
• High level of ownership and accountability