Center Manager

Responsibilities:

1. Operations and Administration

• Manage the day-to-day operations of the centre to ensure seamless and efficient functioning.
• Develop, implement, and monitor centre policies, procedures, and standards to ensure compliance with all company and regulatory requirements.
• Oversee facility management, including maintenance, security, and hygiene, to ensure a safe, clean, and welcoming environment for staff and customers.
• Manage and control the centre's budget, track expenses, and ensure optimal utilization of resources to drive profitability.
• Handle vendor management, local procurement, and maintain accurate inventory/stock records.

2. Sales and Business Development

• Drive the centre’s sales targets and revenue goals through effective planning, team motivation, and local marketing initiatives.
• Monitor key performance indicators (KPIs) and sales metrics, analyzing performance data to identify trends and implement corrective actions.
• Actively engage in local business development and promotional activities in the Gopalpura area to increase centre visibility and customer footfall.
• Prepare and present accurate financial and operational reports to senior management on a weekly/monthly basis.

3. Team Leadership and Management

• Lead, mentor, and motivate a team of staff (e.g., Sales Counsellors, Operations Staff, etc.) to achieve individual and team objectives.
• Oversee the recruitment, onboarding, and training of new centre staff.
• Conduct regular one-on-one meetings, performance reviews, and implement performance improvement plans when necessary.
• Foster a positive, high-performance, and customer-centric culture within the centre.

4. Customer and Stakeholder Relations

• Ensure the delivery of exceptional customer service and a premium experience for all clients.
• Serve as the primary point of escalation for complex customer queries, complaints, and feedback, ensuring timely and effective resolution.
• Build and maintain strong, positive relationships with customers, partners, and local authorities.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Work Location: In person