463 Center Management Jobs - Page 11

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organizations (EWO) vision of Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities: Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications: Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #njp

Role & responsibilities Preferred As a Center Manager in a coworking space, you will be responsible for overseeing the daily operations of the center, driving sales and member acquisition, delivering exceptional client service, and ensuring a vibrant and productive coworking environment. You will play a key role in promoting the center, converting leads, supporting existing members, and maintaining high occupancy rates. profile

4+ Years of experience of manage and support Microsoft 365 services: Exchange Online, Teams, SharePoint Online, OneDrive, and Intune. Handle escalated incidents and service requests from L1/L2 teams. Perform user and license management using Microsoft 365 Admin Center and PowerShell. Monitor service health, audit logs, and compliance alerts. Implement and maintain security policies, DLP, and conditional access. Document technical procedures and contribute to knowledge base articles. Strong experience with Microsoft 365 Admin Center and PowerShell. Proficiency in Exchange Online, Teams, SharePoint Online, and Azure AD. Familiarity with Microsoft Defender for Office 365 and compliance tools. Good understanding of identity and access management. Primary skills Strong experience with Microsoft 365 Admin Center and PowerShell. Proficiency in Exchange Online, Teams, SharePoint Online, and Azure AD. Familiarity with Microsoft Defender for Office 365 and compliance tools. Secondary skills Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate

Roles & responsibilities- 1. To take care of operations of center by optimum utilization of resources & increase efficiency. 2. To provide smooth & uninterrupted services to the stakeholders, contribute towards the targeted profitability and achieve the highest degree of customer satisfaction. 3. Reducing the cost by optimum utilization of available resources. 4. Reduction in Wrong registration /Invoice Cancellation/ Invoicing error / Films Discard / Contrast wastage /Re-do of testing. 5. Quality improvements as per quality Parameters set by QC ( NABH Certification Readiness) 6. Mentoring the team , continuous monitoring and feedback on Performance improvement 7. Managing the P&L of the Center. 8. To ensure all sub-departments adhere to the various processes defined (TAT). Preferred candidate profile- 1. Working knowledge of radiology/hospital/healthcare business 2. Good knowledge of MS Excel, MS Word, Gmail/Outlook 3. Excellent communication and interpersonal skills Perks- 1. Provident Fund(PF), 2. Mediclaim 3. Insurance

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Strong communication skills in English, Hindi, Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Education Counsellor Industry: Education / EdTech / Training Salary: Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background.. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Strong communication skills in English, Hindi, Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Strong communication skills in English, Hindi, Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Strong communication skills in English, Hindi, Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background.. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Admission Officer / Education Counsellor Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 13 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Job Title: Education Counsellor / Inside Sales Executive (Female Candidates Only) Industry: Education / EdTech / Training Locations: Gujarat - Surat Adajan/ Surat Varachha / Anand / Gandhinagar / Navsari Experience Required: 1 - 4 Years Budget: Up to 4.2 LPA Job Summary: We are hiring female Education Counsellors who can guide and counsel students and parents about educational programs. The role focuses on converting student inquiries into admissions through professional, structured communication and follow-ups. Key Responsibilities: Counsel students and parents via phone, walk-ins, or online platforms regarding academic programs and admissions. Understand student interests, educational background, and career goals to recommend suitable courses. Follow up on inquiries and leads to convert them into successful enrollments. Maintain regular communication with prospects via phone, WhatsApp, and email. Meet monthly targets for inquiries handled, conversions, and admissions. Maintain accurate data of leads, follow-ups, and conversions in CRM or Excel sheets. Coordinate with academic and support teams to ensure student onboarding. Candidate Requirements: Only female candidates eligible to apply. Graduate in any discipline; preference for candidates from the education or counselling background. 1 to 4 years of experience in inside sales, telesales, or education counselling. Excellent communication and interpersonal skills in English and Hindi. Good command of MS Excel and familiarity with CRM tools. Strong persuasion skills and result-driven approach. Preferred Background: Experience in EdTech companies, coaching centers, universities, or counselling firms.

Job Title: Admission Officer / Education Counsellor Location: Surat Industry: Education / EdTech / Training Salary: Admission Officer (Male Candidates): Up to 6.5 LPA Education Counsellor (Female Candidates): Up to 4.5 LPA Role Overview: We are hiring dynamic and result-driven professionals for the roles of Admission Officer (Male) and Education Counsellor (Female) at our Surat center. The candidates will play a key role in guiding students through their academic journey, handling inquiries, and driving admission conversions. Key Responsibilities (Common to Both Roles): Handle walk-in inquiries, phone calls, and follow-ups for admissions. Counsel prospective students and parents about available programs and eligibility. Maintain accurate records of leads, follow-ups, and admission conversions. Coordinate with internal teams for student onboarding and orientation. Achieve admission targets and prepare regular performance reports. Specific Role Notes: Admission Officer (Male Candidates): Expected to handle high-pressure admission cycles and front-desk operations. Will be involved in target-driven activities and institutional tie-ups if required. Should be comfortable managing large footfalls and events. Education Counsellor (Female Candidates): Focus on personalized student counseling and building rapport. May assist in organizing seminars, webinars, and school/college outreach programs. Requires a warm, empathetic, and student-first approach. Eligibility Criteria: Bachelors degree (any stream); preference for candidates from education or counseling background. Experience: Admission Officer: 25 years in education admissions, sales, or counselling. Education Counsellor: 1–3 years in counselling, support, or customer handling. Strong communication skills in English, Hindi, and Gujarati. Proficiency in MS Office and CRM tools. Goal-oriented mindset with the ability to work independently and in teams.

Human Resources – Insurance Division No. of Positions: 01 Location: CHEMBUR Mumbai Preferred candidates with relevant experience in the insurance industry. Required Candidate profile THE DESIRED CANDIDATE WILL BE HAVING HR RELATED EXPERIENCE IN THE INSURANCE SECTOR ,JOB LOCATION IS CHEMBUR IN MUMBAI RESIDING CLOSEBY OR WILLING TO TRAVEL EARLY JOINING IS NEEDED FOR THE SAME . Perks and benefits PERKS & BENEFITS AS PER INDUSTRY STANDARDS

Key Responsibilities: Owns all Team SLA's *Manages al client conversations on day to day basis Leading & driving Reservation and General booking Teams to ensure compliance to all defined SLA metrics. Providing detailed insights to the business and manage customer expectations. Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines Facilitating and coordinating all team requirements incl. governance and reporting Attends meetings within the program or with another department whenever necessary Listen to calls and provide coaching and feedback to associates on a language perspective Should be knowledgeable on the business/process Should have good communication skills and would be interacting with internal stakeholders and extent with the end clients Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it In depth understanding of Operations SLA nd impact to business Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Qualifications Candidate must possess at least a Bachelors/College degree, any field Excellent Interpersonal skills Excellent English communication and writing skills Excellent facilitation skills Should have an eye for detail Coaching and feedback skills Excellent knowledge of contact center and customer service operations Should possess an eagerness to learn on the job Excellent knowledge of MS Office, especially Excel & PowerPoint Knowledge in Reporting Tools, EWFM, Financial Snapshots etc Additional Skills/ Requirement LEAN/YB/ GB certification preferred Team & multi location handling experience Additional Information Minimum qualification - University (Bachelors) degree Excellent communication skills (verbal and written) Excellent Analytical skills 8years work experience in Managing Team for voice line of work Min of 4 years experience in managing Travel accounts - preferably corporate travel 3-4 years of team handling experience mandatory including handling large team size Prior experience in client management mandatory Advanced MS Office knowledge Excellent communication skills - written and verbal Good analytical skills Experience in managing contracts and PNL Job Location

Responsibilities: * Manage center operations & staff * Ensure customer satisfaction * Oversee budget & finances * Collaborate with stakeholders * Resolve conflicts promptly