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1.0 - 3.0 years
2 - 5 Lacs
Chennai
Work from Office
Key Responsibilities Identify potential clients through various channels, including leads provided by the company, referrals, networking events, and online platforms. Conduct initial outreach and follow-up calls/emails to establish contact with prospective clients. Conduct thorough consultations with potential clients to understand their immigration needs, goals, and preferences.
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Mumbai
Work from Office
Handling the centre independently in Kopar Khairane 20-25 staff of housekeeping, kitchen, Psychologists, Doctors etc Patients of around 50 Attending inquiries and converting to admissions and checking accounting and followups billing followups Required Candidate profile Experience of handling a team independently is a must-have Elder Care, Rehab experience is good to have Candidate from facility management, hospital management can apply
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Thane
Work from Office
Handling the centre independently in Kopar Khairane 20-25 staff of housekeeping, kitchen, Psychologists, Doctors etc Patients of around 50 Attending inquiries and converting to admissions and checking accounting and followups billing followups Required Candidate profile Experience of handling a team independently is a must-have Elder Care, Rehab experience is good to have Candidate from facility management, hospital management can apply
Posted 1 month ago
15.0 - 20.0 years
4 - 6 Lacs
Surat
Work from Office
ASK CENTRE MANAGER Job Description Eligibility Retired Officers, Junior commissioned officers or equivalent from Army/Air Force/Navy, BSF or other Para military forces. Age limit Maximum 62 years as on date of application. Roles & Responsibilities 1. Managing the entire operation of the respective Aadhaar Seva Kendra 2. Handling grievances with special emphasis on resolving resident issues related to Appointment booking, Aadhaar enrolment/update process and other Aadhaar Resident Services which comes under the domain of ASK 3. Leading and managing a staff of around 30 viz. supervisors, operators, screeners, verifiers, housekeeping, security, IT team, receptionist and other staff required to operate ASK 4. Maintaining and providing requisite MIS reports to UIDAI 5. Planning and managing of resources to optimize the performance and load 6. Coordinating with UIDAI Headquarter and Regional Offices Note: Candidates should have knowledge of computers, PPT & Excel, Complaint Management, Video conferencing.
Posted 1 month ago
8.0 - 14.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Solution Architect with minimum 6 years of OutSystems experience Experience in working with database and designing data models Proficiency with OutSystems Service Studio Strong knowledge of Service Center and Lifetime Working in an Agile Software development environment Knowledge of HTML, CSS and JavaScript Should be proficient with web services(REST and SOAP) Build BPT flows in OutSystems Application Must have completed at least 2 end to end OutSystems projects Develop high-quality OutSystems applications, perform code reviews, and resolve technical issues Work with stakeholders to refine requirements and present technical solutions clearly. Manage client relationships effectively Mentor junior developers on development skills and standards .NET experience is added advantage
Posted 1 month ago
0.0 - 1.0 years
1 - 4 Lacs
Noida
Work from Office
CareerBanao is looking for Admission Counselor to join our dynamic team and embark on a rewarding career journey Providing information to prospective students about the college or university, its academic programs, admission requirements, and financial aid options Conducting informational sessions, tours, and other events to engage prospective students and answer their questions about the institution Reviewing and evaluating applications, including transcripts, essays, and other supporting documents, to determine eligibility and suitability for admission Corresponding with prospective students, including follow-up emails and phone calls, to answer questions and provide guidance throughout the application process Representing the college or university at college fairs, high school visits, and other events to promote the institution and its programs Collaborating with other admissions staff and departments to develop and implement recruitment and outreach strategies Maintaining records and data related to prospective students and applications Supporting and assisting with other admissions-related activities, such as orientation and registration Strong communication, interpersonal, and organizational skills
Posted 1 month ago
3.0 - 8.0 years
4 - 8 Lacs
Gurugram
Work from Office
Hi Candidates, We have multiple openings with Klay Play schools only for Gurgaon location. 1. Curriculum Lead 2. Centre Head 3. Admission counsellor. Interested candidates pls share your resume to deepa.r@klay.co.in or watsup on 8904069627 (no calls pls in weekends) call in office hours Monday - Friday.
Posted 1 month ago
6.0 - 9.0 years
3 - 7 Lacs
Bengaluru
Work from Office
- RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Job Description:- The key role is to drive overall performance of the centers to Operational Excellence and supporting centres with quality leads for placements for the assigned centres. 1. Responsible for overall Grow PwD program implementation in the assigned area by effectively monitoring outreach/mobilization plan. 2. Ensuring Enrolment benchmarks were achieved at all the centres. 3. Planning strategies for revenue generation and ensure its compliance as per defined benchmarks. 4. Independently handling Employer connect for the respective centres. 5. Providing all the support required to centre for the placement and providing post placement support required for PwDs. 6. Networking and building strong relations with all the Employers and raising relevant job orders for the centres. 7. Collecting feedback from the Aspirants related to training and quality delivery of the program. 8. Identifying the needs of Employers and connecting them from sensitization. 9. Timely submission of all the reports to RM and all other stakeholders. 10. Ensuring all the centre expenditure is within the budget allocated and utilization the resources effectively. 11. Ensuring all modules in the session planner is delivered in the classroom effectively. 12. Ensuring real time data updation is happening in IT portal. 13. Any other activity assigned by reporting manager. I also request you to go through our website for understanding more about our organization.
Posted 1 month ago
0.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Good Communication Skills Should be able to convince and convert leads into Admissions through Calls . Getting More Visits to the Office and converting them into admissions Required Candidate profile Enthusiastic fresher with strong communication skills. Eager to guide students, support admissions, and grow in a dynamic, education-focused environment.
Posted 2 months ago
0.0 - 3.0 years
2 - 6 Lacs
Chandigarh
Work from Office
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. : Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
Posted 2 months ago
0.0 - 3.0 years
2 - 6 Lacs
Pune
Work from Office
: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. : Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 2 months ago
0.0 - 2.0 years
1 - 3 Lacs
Chennai
Work from Office
ROYAL FRESH CHICKEN is looking for CALL CENTER EXECUTIVE to join our dynamic team and embark on a rewarding career journey Answering incoming calls promptly and professionally Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner Using scripted responses and guidelines to handle common customer issues effectively Escalating complex or unresolved issues to the appropriate department or supervisor Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services Maintaining accurate records of customer interactions and transactions using the company's CRM system Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets Staying up-to-date with product knowledge and company policies to provide accurate information to customers Collaborating with team members and other departments to improve overall customer satisfaction and service quality Adhering to all company policies, procedures, and compliance regulations
Posted 2 months ago
1.0 - 3.0 years
2 - 5 Lacs
Chennai
Work from Office
Job Information Job Opening ID ZR_2036_JOB Date Opened 27/10/2023 Industry Technology Job Type Work Experience Fresher Job Title Immigration Consultant City Chennai Province Tamil Nadu Country India Postal Code 600001 Number of Positions 4 Key Responsibilities Identify potential clients through various channels, including leads provided by the company, referrals, networking events, and online platforms. Conduct initial outreach and follow-up calls/emails to establish contact with prospective clients. Conduct thorough consultations with potential clients to understand their immigration needs, goals, and preferences. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 2 months ago
7.0 - 9.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Job Information Job Opening ID ZR_1952_JOB Date Opened 15/05/2023 Industry Technology Job Type Work Experience 7-9 years Job Title Senior Consultant - Package Implementation City Hyderabad Province Telangana Country India Postal Code 500001 Number of Positions 5 Should have experience in S/4 HANA, Data Migration. Creation of requirements confirmation document (data mapping for each object of master and transaction, creation of migration policy and migration procedure) for Migration of ECC to S/4 Hand Over the development request to the offshore development center. Acceptance testing after development. Creation and implementation of test scenarios based on business processes. Integration testing User test support Go-live preparation. Location: Pan India check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 2 months ago
12.0 - 22.0 years
10 - 12 Lacs
Hyderabad, Ahmedabad, Bengaluru
Work from Office
1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of the centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) Student Attendance , No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of the centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) Student Attendance , No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students
Posted 2 months ago
10.0 - 20.0 years
8 - 12 Lacs
Jalandhar, Chandigarh, Lucknow
Work from Office
1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre
Posted 2 months ago
10.0 - 20.0 years
8 - 12 Lacs
Jalandhar, Chandigarh, Lucknow
Work from Office
1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre This role is for Female Candidates. Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre This role is for Female Candidates.
Posted 2 months ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Job Summary We are seeking a dedicated Senior Process Executive - L&P with 1 to 3 years of experience in Contact Center and Life and Annuities Insurance. The ideal candidate will have strong technical skills in Contact Center operations and be proficient in English. This role requires working from the office during night shifts. Responsibilities Handle customer inquiries and provide accurate information regarding Life and Annuities Insurance products. Resolve customer issues efficiently and ensure high levels of customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with team members to improve overall customer service experience. Utilize contact center software to manage and track customer interactions. Provide feedback and suggestions to improve contact center processes and procedures. Ensure compliance with company policies and industry regulations. Participate in training sessions to stay updated on product knowledge and customer service techniques. Assist in the development and implementation of new customer service strategies. Monitor and report on key performance indicators to management. Support the team in achieving performance targets and service level agreements. Contribute to a positive work environment by demonstrating professionalism and teamwork. Adapt to changing customer needs and handle multiple tasks simultaneously. Qualifications Possess strong communication skills in English both written and spoken. Demonstrate proficiency in contact center operations and software. Have a solid understanding of Life and Annuities Insurance products. Show ability to work effectively during night shifts. Exhibit excellent problem-solving and decision-making skills. Display strong attention to detail and organizational skills. Have the ability to work independently and as part of a team.
Posted 2 months ago
7.0 - 10.0 years
10 - 12 Lacs
Hubli
Work from Office
Job Purpose: The Person in this Position is a first point of Contact in the Hospital, so he/she has to welcome the customer(s) with q warm smile and thoroughly enquire, guide regarding the facilities available, delegate the customers to either PCC/PRO/TPA/AO as required. Primary Responsibilities : Articulate the organization's vision to staff, patients and the community. Serve as a liaison among governing boards, medical staffs, Department managers, Doctor and visiting consultants and oversee Projects, Medical operations and Corporate Governance of the hospitals. Manage the team that runs each major function of the hospital to the highest professional standards Practical Financial acumen in managing budgets, Understand financial reports (at least P&L statement). Demonstrate ability to link financial targets to operational goals, plan and execute operational changes in the organization. Deep passion for customer wellbeing, coupled with a driving motivation to solve their problems and continually improve their experience. Attract high quality employees and provide them a supportive work environment. Develop the direct and indirect reportees of the Centre Head by conducting formal and informal assessment of their performance and providing feedback for improvement. The Centre Head will also provide access to training and coaching for employees. Work closely with the corporate team to develop and implement short and long-term strategic plans in accordance with the hospitals mission, vision, and philosophy. Oversees design, marketing, promotion, delivery and quality of programs, products and services Provide overall operational oversight; lead weekly and monthly operation reviews with groups core management team. Establishes and maintains communications and relations with the Medical Staff and supports development of business ventures with them, individually and collectively, that promote cooperation and coordinated effort in accomplishing mutual goals Encourage ownership of goals and initiatives and encourage active participation in decision-making. To provide leadership in coordination and implementation of medical and administrative policies, ensure changes to policies and protocols are clearly communicated to the concerned employees, doctors or any other concerned ones and the new policies & protocols are followed. Provide strategic leadership to Department Heads and officers. Establish a culture of open communication, accountability, and timely decision-making. Create a culture of continuous improvement across the organization by establishing a clear set of operational metrics and targets for each critical business process within the company Facilitate and promote process improvement to ensure customer satisfaction. Experience : Minimum of [7-10] years of experience in healthcare management, with at least [3-5] years in a senior leadership position in Multispecialty Hospital. Number of vacancies : 02 Preferred candidate profile 1. Knowledge of local languages. 2. Knowledge of office processes, procedures, and technology (Including Computer skill). 3. Experience in supervising, project and team activities. Ability to read and interpret accounting and financial reports. 4. localites candidates given priority 5. MHA (Master in Hospital Administration)/BAMS/BHMS/ MBA in HealthCare 6. Expert in Generating Hospital Revenue. 7. Immediate joiner.
Posted 2 months ago
3.0 - 5.0 years
1 - 2 Lacs
Pune
Work from Office
The Center Manager is responsible for overseeing daily operations, staff management, enrollment, and overall performance Operational Management: Oversee the daily functioning Maintain compliance with state licensing, safety, and health regulations
Posted 2 months ago
5.0 - 10.0 years
7 - 10 Lacs
Bengaluru
Work from Office
WALK-IN INTERVIEW Centre Head Procurement Officer Front Office / Guest Relations Executive Lab Technician Accountant Radiographer Date: 07 June, 2025 Time: 10:00 AM 3:30 PM Venue: Apollo Clinic Akshaya Naga Contact 9035248905 ,9148055252 Over time allowance House rent allowance Health insurance Employee state insurance Life insurance Annual bonus Sales incentives Performance bonus Gratuity Provident fund
Posted 2 months ago
3.0 - 8.0 years
5 - 10 Lacs
Pune
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve network management center issues.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical procedures and user guides.- Stay updated on industry trends and best practices. Professional & Technical Skills:- Must To Have Skills:Proficiency in HPE Network Management Center.- Good To Have Skills:Experience with Python (Programming Language).- Strong understanding of network management principles.- Knowledge of network monitoring and troubleshooting.- Familiarity with network security protocols.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 3 years of experience in HPE Network Management Center.- This position is based at our Pune office.- A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : User Experience (UX) Design Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into user-friendly designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Create intuitive and engaging user interfaces. Conduct user research to understand user needs and behaviors. Design wireframes, mockups, and prototypes. Collaborate with developers to ensure design feasibility. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills: Proficiency in User Experience (UX) Design. Strong understanding of user-centered design principles. Experience with prototyping tools like Sketch or Adobe XD. Knowledge of usability testing methodologies. Familiarity with design systems and style guides. Additional Information: The candidate should have a minimum of 2 years of experience in User Experience (UX) Design. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education
Posted 2 months ago
3.0 - 8.0 years
5 - 10 Lacs
Hyderabad, Coimbatore
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:looking for a voice engineer Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of applications, ensuring high availability and reliability. Investigate and diagnose incidents, identifying root causes and implementing appropriate solutions. Provide technical support to end-users, addressing their queries and resolving any issues. Document and maintain knowledge base articles for troubleshooting and issue resolution. Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with Cloud Network Operations. Strong understanding of cloud-based contact center technologies and their implementation. Experience in troubleshooting and resolving technical issues related to contact center applications. Knowledge of cloud computing platforms and their integration with contact center solutions. Familiarity with telephony systems, IVR, ACD, and CTI technologies. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full-time education with CCNA CCNP certification is required. Qualifications 15 years full time education CCNA CCNP certification
Posted 2 months ago
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