1351 Center Management Jobs - Page 16

We are looking for a skilled Quality Assurance Analyst I to join our team in the International sector. The ideal candidate will have 3 to 7 years of experience in quality assurance, preferably in a BPO or call center environment. Roles and Responsibility Monitor and evaluate agent performance to ensure high-quality customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to resolve customer complaints and concerns. Analyze data and trends to identify process improvements and optimize quality metrics. Develop and maintain quality standards and procedures to ensure compliance with industry regulations. Provide ...

We are looking for a skilled professional with 3 to 8 years of experience to join our team as an Assistant Manager Operations in the international sector. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Lead and motivate a team of professionals to achieve operational excellence. Collaborate with cross-functional teams to drive business growth. Analyze operational data to identify trends and areas for improvement. Implement and maintain high standards of c...

We are looking for a skilled professional with 4 to 8 years of experience to join our team as a Manager Quality in Domestic Operations. The ideal candidate will have a strong background in quality management and excellent leadership skills. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead and manage a team of quality professionals to achieve operational excellence. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure performance and identify areas for improvement. Implement corrective actions to address quality concerns and improve overall proces...

We are looking for a skilled Quality Analyst to join our team in the international sector. The ideal candidate will have 6 to 10 years of experience in quality analysis, preferably in a BPO or call center environment. Roles and Responsibility Monitor and evaluate agent performance to ensure high-quality customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and areas for improvement. Develop reports and metrics to measure quality performance. Participate in quality audits and assessments to ensure compliance with industry st...

Lead and manage the Global Fusion Center team, ensuring alignment with enterprise IT goals and service excellence. Oversee global standards for End User Support services, ensuring quality, scalability, and lifecycle management . Direct the development and implementation of SOPs for IT support and escalation workflows. Oversee onboarding and training programs for Fusion Center staff to build technical and service capabilities. . Oversee incident response and remediation for cybersecurity threats in coordination with Security Operations . Manage budget, vendor relationships, workforce planning, and stakeholder engagement. . Represent the Fusion Center with senior leadership through communicati...

Join FSM as Assistant Manager – support centre ops, enhance student & parent experience, manage classes, drive enrolments, and coordinate with faculty. Ideal for passionate, organized individuals with 1–2 yrs in ops or customer service.

How to Apply : Email : Send your CV to careers@itm.edu Job Locations : Navi Mumbai General Shift : 8 hours and 30 minutes shift Qualification : Only Graduates are eligible Benefits : 3 Paid leaves per month Provident Fund (PF) Mediclaim Gratuity Skills Required : Strong communication and interpersonal skills Project management skills with attention to detail Ability to manage large datasets and adhere to deadlines Skilled in operations, procedures, policy formulation, and strategy implementation Key Responsibilities : Student Feedback : Collect and analyze feedback as per norms. Recruitment & Orientation : Coordinate the recruitment and orientation of new employees. Lecture & Exam Coordinati...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work, contributing to the overall success of the projects....

We're Hiring! Academic Administration Role at ITM Group of Institutions (Navi Mumbai) Are you experienced in academic operations and advanced Excel? We're looking for passionate and detail-oriented professionals to join our team! Location: ITM Group of Institutions, Navi Mumbai Website: www.itm.edu General Shift: 9:30 AM – 6:00 PM Job Description: Handle academic administration tasks throughout the student lifecycle. Manage reports related to admissions, examinations, and student attendance. Coordinate follow-ups for student documents, fee submissions, and internships. Conduct examination audits and support internal audit processes. Perform backend operations and support academic workflows. ...

Role & responsibilities Job description HCL Technologies Ltd is seeking a detail-oriented and organized Test Center Administrator to oversee the day-to-day operations of our test center. The successful candidate will ensure the smooth delivery of exams, maintain test security, and provide excellent customer service to candidates. Role & responsibilities - Manage exam delivery process, including candidate check-in and proctoring - Ensure compliance with testing regulations and prevent cheating or misconduct - Maintain a comfortable and secure testing environment - Troubleshoot technical issues and coordinate with technical support teams - Conduct audits to ensure compliance with testing stand...

Visas Immigration Services, a distinguished entity in the Travel Arrangements industry, is currently seeking a motivated and dynamic individual to join our team as a Visas Sales Counselor. In this pivotal role, you will be at the forefront of providing exceptional guidance and support to our clients, helping them navigate the complexities of visa applications and immigration processes. Your expertise will play a crucial role in enabling individuals and families to achieve their travel and relocation aspirations. We are looking for a candidate who thrives in a fast-paced environment, possesses outstanding communication skills, and is dedicated to delivering high-quality customer service. If y...

• Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through...

• Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through...

• Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : User Experience (UX) Design Good to have skills : Node.js, React.jsMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams to gather insights, brainstorming innovative solutions, and translating user needs into functional desig...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who sol...

Job Description Job Title Centre Manager Location : Amli Gujarat , India Reports To Territory Manager Job Summary The Centre Manager is responsible for leading all operations at the skill development centre, ensuring mobilization, enrolment, training quality, certification, and job placements are achieved in line with organizational and donor expectations. This role demands strong execution skills, team leadership, community engagement, and operational oversight to achieve centre-level KPIs while aligning with territory and organizational strategies. Key Responsibilities Candidate Mobilization & Enrolment Execute mobilization strategies provided by the Territory Manager to attract the right ...

Post-graduate / CA and must be NCFM / NISM certification Should have handle HNI/UHNI portfolio's Must have a Branch manager experience of min 2yrs with a stock-broking firm. Candidate should be familiar with Local language & expose to local market Required Candidate profile Must be a Graduate with NISM certification A good team leader Should have thorough knowledge of Local Capital Market. Candidate should have good understanding of Equity related Sales & processes. Perks and benefits as per industry norms

Post-graduate / CA and must be NCFM / NISM certification Should have handle HNI/UHNI portfolio's Must have a Branch manager experience of min 2yrs with a stock-broking firm. Candidate should be familiar with Local language & expose to local market Required Candidate profile Must be a Graduate with NISM certification A good team leader Should have thorough knowledge of Local Capital Market. Candidate should have good understanding of Equity related Sales & processes. Perks and benefits as per industry norms

Post-graduate / CA and must be NCFM / NISM certification Should have handle HNI/UHNI portfolio's Must have a Branch manager experience of min 2yrs with a stock-broking firm. Candidate should be familiar with Local language & expose to local market Required Candidate profile Must be a Graduate with NISM certification A good team leader Should have thorough knowledge of Local Capital Market. Candidate should have good understanding of Equity related Sales & processes. Perks and benefits as per industry norms

Formulating strategies and implementing policies and programmes Supervise overall functions of CIR at Amaravathi campus Coordination with Campus Director and Principals of the Schools Industry and academia Collaboration for mutual benefit. Securing grants from prominent industrial houses and government agencies Plan and execute an annual day with industry partners Able to build and maintain excellent rapport with the top management of various organizations and industries Initiate Memorandums of Understanding with major companies, research agencies and institutions get consultancy and sponsored projects from industry Organise annual CEO/HR meet Reach out to the potential recruiters for placem...

Role & responsibilities Leads and directs the Business units service delivery through reporting leaders, managers and broader team. Establishes operational goals, objectives, and budgets and relevant measurement systems to monitor and report progress. Takes full ownership of driving on customer service delivery KPIs, operational metrics including productivity & quality whilst delivering better financial results including cost-to-serve. Responsibilities include the planning of optimal operating policies and procedures required to deliver quality services and enhance operational processes and workflows. Preferred candidate profile 15+ years of progressive experience on leading and managing lar...

• Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through...

• Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through student referrals • Holding timely parent-teacher meetings • Conducting student engagement activities Roles and Responsibilities • Managing the entire operations of the center • Ensure high-quality training delivery and student placement. • Managing student fee collections • Making daily reports • Handling student certification. • Ensuring excellent student attendance and minimizing dropouts • Upselling through...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your t...