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1.0 - 3.0 years

2 - 4 Lacs

Greater Noida

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Walk-in Dates: Until all the vacancy gets fulfilled... hence, call before coming... Company Overview Talent Shaper's Orbit (TSO) a child company of Teks tech IT services Pvt Ltd., specializes in IT training programs such as MERN, Data Structures, MongoDB, SharePoint, SPFx, Power Apps, Java, Designing, Testing, Communication Classes, Interview Preparation, and more. We aim to empower students with industry-relevant skills and prepare them for successful careers. Job Role: Education Counsellor & Center Head Key Responsibilities 1 . **Student Counseling and Lead Conversion:** - Call prospective students and address their queries regarding courses. - Guide students through the admission process and convert leads into enrollments. 2. **Seminars and Outreach:* - Visit colleges and institutions to conduct seminars and workshops promoting our training programs. 3. **Operational Management:** - Organize monthly and yearly planning for operations and admissions at the center. - Monitor and ensure monthly enrollment targets are met. 4. **Feedback and Improvement:** - Organize feedback sessions to improve training and operational processes. - Collaborate with teams to develop new strategies for student engagement. 5. **Team Coordination:** - Work closely with trainers, marketing teams, and the management to ensure smooth operations. Requirements 1. Minimum 1 years of experience in a relevant field, preferably in education counseling or center management. 2. Strong communication and interpersonal skills. 3. Ability to meet monthly targets and manage operational tasks efficiently. 4. Willingness to travel for seminars and outreach activities. 5. Proficiency in planning, organizing, and problem-solving. Additional Information **Salary:** Best in Market. **Mode of Interview:** Face-to-Face (F2F). **Working Days:** 6 days per week. **Address:** 1St floor, Kirti Tower, Amrapali Dream Valley, Greater Noida, Uttar Pradesh 201009 *Phone:** 9315800489

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12.0 - 15.0 years

10 - 14 Lacs

Ahmedabad

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : User Experience (UX) Design Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that the applications meet user needs and business objectives. You will engage in discussions to gather requirements, provide insights on design choices, and oversee the development process to ensure quality and efficiency. Additionally, you will mentor team members, fostering a collaborative environment that encourages innovation and problem-solving. Your role will be pivotal in aligning technical solutions with strategic goals, ensuring that the applications are user-friendly and effective. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and brainstorming sessions to drive creative solutions.- Monitor project progress and adjust plans as necessary to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in User Experience (UX) Design.- Strong understanding of user-centered design principles and methodologies.- Experience with wireframing and prototyping tools such as Sketch or Figma.- Ability to conduct user research and usability testing to inform design decisions.- Familiarity with front-end development technologies to collaborate effectively with developers. Additional Information:- The candidate should have minimum 12 years of experience in User Experience (UX) Design.- This position is based at our Ahmedabad office.- A 15 years full time education is required. Qualification 15 years full time education

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10.0 - 20.0 years

10 - 20 Lacs

Gurugram, Delhi / NCR

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Responsibilities : Should have handled large operations at a pan India level. Proven leader with expertise in leading a large team across multi city operation. Deep understanding & hands on experience of driving marketing & sales. Knowledge of call centre operation. Working understanding of P & L & EBIDTA. Should have a growth mind set with problem solving abilities. Reporting to: - Managing Director 1. Responsible for achieving top line & bottom line (EBIDTA) numbers for the organization. 2. Develop and implement the business strategy in alignment with the overall business objectives. 3. Lead North & East / West & South Zonal Clinics across the region in achieving annual business plan. 4. Build a strong front end team and drive across organisational work culture amongst tem members. Marketing: a) Develops the marketing & brand management strategy to support top line & bottom line growth b) Work on optimizing marketing spends across digital, Print, TV & BTL delivering improve ROI. c) Identify & implement centre wise new marketing initiatives to generate new patient footfall. Call centre & CRM operations: a) Oversee smooth functioning of call centre operations. b) Monitor and drive new patient visits across North & East / West & South Zonal (approx 10+ clinics) centres. c) Work with call centre manager to improve leads to visits % conversion across all sources. d) Improve upon quality standards in terms of call handling and query resolution. e) Ensure timely patient feedback calling through CRM team. f) Monitor patient escalations & per set TAT. Centres / clinics sales & operations: a) Take charge of complete operations of all the centres under his/her Zone. b) Create a monthly travel plan for self and for regional managers for centre visits. c) Work with the team of doctors and regional managers in tracking new patient conversion at each centre and improve upon the same. d) Work with the team of doctors and regional managers to ensure patient retention and increase patient life cycle value with the organization. e) Inventory audits & management across all centres. f) Oversee centre upkeep and resolution of day-to-day issues. New centre roll out. a) Identify new markets for expansion. b) Identify location for new centre & get the project work executed as per approved designs & budgets. c) Recruit, train & induct front end staff. d) Launch new centre as per pre-defined timelines.

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6.0 - 11.0 years

6 - 9 Lacs

Panvel

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You shall be responsible for :- achieving weekly/monthly admission target of the center, delivering impactful sales presentation in nearby areas, admission process and documentation, batch formation, data management, team management & preparing MIS Required Candidate profile Excellent communication and selling skills, team player, motivator, good leader, background of advertising sales/insurance sales/pharma sales. Needs to know MS Office / Excell/PowerPoint.

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3.0 - 7.0 years

3 - 5 Lacs

Ahmedabad

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Roles and Responsibilities Has to handle an Ophthalmic Center. Day to day Operations and Administration work. Branding - Promotion of Ophthalmic Center. Manage Staff and motivate Team. Supervision of entire Team. Coordination between higher management and Center. Proper Data preparation. Coordinate with Patients. Proper Reporting. Desired Candidate Profile Candidate must have good communication skills. Must be energetic and enthusiastic. Must have experience of Branch Management & administration. Candidate experienced in Hospital or Healthcare Industry only will be considered. Candidate from Ophthalmic industry will be preferred. Capable in team handling. Interested candidates mail your resume along with the below details to Contact -8875029935. Total Experience - Current CTC - Expected CTC - Notice Period - Current Location - Preferred Location -

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2.0 - 5.0 years

3 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

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- Handling the Center independently in Gurgaon - 20-25 staff of housekeeping, kitchen, Psychologists, Doctors etc. - Patients of around 50 - Attending inquiries and converting to admissions and checking accounting and follow-ups - Billing follow-ups Required Candidate profile Experience of handling a team independently is a must-have Elder Care, Rehab experience is good to have. Candidate from facility management, hospital management can apply

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8.0 - 13.0 years

8 - 13 Lacs

Delhi NCR, , India

On-site

Role & responsibilities Summary: We seek an experienced Campus Head to lead and oversee all aspects of our institution's operations in Delhi. The ideal candidate will drive revenue growth, lead seamless operations, foster student development, and cultivate a collaborative learning environment. Be a key player in shaping the future of education. Key Responsibilities: Leadership and Management: Provide strong leadership across multiple teams including Business Development, Educational Counselors, Course Management, Administrative Staff, and Support Personnel. Oversee Profit and Loss (P&L) for the center and ensure that all financial aspects are effectively managed and accounted for. Sales and Marketing: Achieve and surpass revenue targets through strategic planning, effective sales management, and proactive business development Directly manage the Sales Team to consistently achieve daily, monthly, and annual targets. Develop and execute localized marketing strategies to increase centre visibility and student enrollment. Collaborate with the marketing team to implement engaging promotional campaigns, events, and outreach activities. Course Management and Student Satisfaction: Lead the Course Management Team to enhance operational efficiency, consistently elevate student satisfaction scores, organize diverse cultural activities for engagement, and ensure successful outcomes in and placements within the digital marketing sector. Operations: Oversee day-to-day center operations, ensuring seamless functioning and optimal resource allocation. Address inquiries, concerns, and feedback promptly to maintain high customer satisfaction. Maintain orderly campus operations by directly overseeing the administrative team. Lead HR functions involving recruitment, training, and personnel management. Cultivate a collaborative work environment, inspiring the team to deliver exceptional service. Requirements: Minimum 10 years of experience in the Education and Training industry, study abroad Or sales. MBA or equivalent qualification from a reputable institution. Strong leadership skills with the ability to motivate and inspire a team Exceptional verbal, written, and presentation skills. Ability to multitask and prioritize tasks effectively Ability to build positive relationships with students, parents, and staff. Inclination towards teaching or mentoring is advantageous.

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4.0 - 12.0 years

12 - 16 Lacs

Bengaluru

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Roles and Responsibilities : Manage daily operations of the center, ensuring smooth functioning of all stores within the mall. Oversee franchisee management, including performance monitoring and revenue growth strategies. Develop and implement effective store operation plans to drive sales, improve profitability, and enhance customer satisfaction. Collaborate with other departments to ensure seamless integration of services across the mall. Job Requirements : 4-12 years of experience in center management or similar role in retail industry. Proven track record in managing multiple stores simultaneously with excellent results. Strong understanding of franchisee management principles, including performance monitoring and revenue growth strategies. Excellent operational skills with ability to manage complex tasks effectively.

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

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Job Opening: Academic Administration Executive ITM Group of Institutions Location: Nerul, Navi Mumbai Shift: General Shift (8 hours 30 minutes) Apply Now: Send your resume to careers@itm.edu / Aratib@itm.edu Contact: Arati 88794 19086 Website: www.itm.edu Job Location: ITM Group of Institutions Plot No. D-222/28, Near Bafana Motors, Next to Fugro, ABB and Airtel Lane, MIDC Nerul, South Central Road, Shiravanwe, Nerul, Navi Mumbai. About ITM: ITM Group of Institutions is a renowned name in the education sector, offering high-quality professional programs for over three decades. We're hiring experienced professionals to join our Academic Administration team in Nerul, Navi Mumbai . Key Responsibilities: Handle end-to-end academic administration for the student lifecycle on campus Create and manage reports related to admissions, examinations, attendance, and student records Manage follow-ups for student documentation, fee payments, and internships Conduct internal and examination audits Perform backend operational tasks efficiently Address and resolve student queries related to academics Work extensively on Excel and Advanced Excel for data management Candidate Requirements: Bachelor's or Master's degree in any field Must have experience in Advanced Excel Prior experience in backend operations, academic administration, or audit Strong verbal and written communication skills Flexible and open to travel if required Ability to manage time-sensitive tasks and multitask in a fast-paced environment

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4.0 - 9.0 years

5 - 13 Lacs

Jalandhar, Ahmedabad

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. You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports Roles and Responsibilities . You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports

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1.0 - 3.0 years

8 - 12 Lacs

Bengaluru

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Job Title - S&C Global Network - AI - Hi Tech - Data Science Senior Analyst Management Level:10-Senior Analyst Location:Bengaluru Must-have skills: Prompt Engineering Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. WHATS IN IT FOR YOU We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience:Minimum 4 Years Educational Qualification:Minimum 15 Years of Education

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3.0 - 8.0 years

2 - 4 Lacs

Diamond Harbour

Work from Office

Responsibilities: * Lead center operations & staff development * Manage sales & marketing strategies * Oversee patient care & relations * Ensure medical standards & compliance * Collaborate with hospital management team

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1.0 - 3.0 years

3 - 5 Lacs

Patiala

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Skills: sales skills, target oriented, convincing skills, Good communication, Fluent in English, pleasing,. Urgent Hiring For Visa Counselor-Female Only. Urgently Required Female Visa Counselor who has experience of. PR Canada, Australia Visa Counseling. Making telephonic conversations with our clients and making them clear about the visa processes of countries like Canada, and Australia. Convert leads to admissions. Handling Walk-In, Telephonic & Email inquiries. Fix appointments for counselors and generate walk-ins. Following up on the prospective students over the phone. Follow-up on the leads till registration. Attending regular team meetings to clarify progress and performance-related expectations. Bachelor's required. Job Type:Full-time. Salary:20,000.00 40,000.00 per month. Benefits. Cell phone reimbursement. Schedule. Day shift. Contact-9875939305. Show more Show less

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1.0 - 3.0 years

3 - 5 Lacs

Rajpura

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Skills: Good communicaton skills, Fluent in english, Pleasing personality, Positive Behavior Support, Convincing skills, target oriented,. Visa Counselor-Female Only. Visa Counselor-Female Only. Urgently Required Female Visa Counselor Who Has Experience Of. PR Canada, Australia Visa Counseling. Making telephonic conversations with our clients and making them clear about the visa processes of countries like Canada, and Australia. Convert leads to admissions. Handling Walk-In, Telephonic & Email inquiries. Fix appointments for counselors and generate walk-ins. Following up on the prospective students over the phone. Follow-up on the leads till registration. Attending regular team meetings to clarify progress and performance-related expectations. Bachelor's required. Job Type:Full-time. Salary:20,000.00 40,000.00 per month. Education. Bachelor's (Preferred). Experience. total work:1 year (Preferred). Contact-9875939305. Apply if you have good communication skills

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1.0 - 3.0 years

3 - 5 Lacs

Jalandhar

Work from Office

Skills: Sales Management, sales operation, Direct Sales, convencing power, Good communication skills, sales,. Qualifications And Skills. A minimum of 1 to 3 years of experience in sales or counselling. Excellent communication and interpersonal skills. Ability to build rapport and establish relationships with students. Strong sales and negotiation skills. Attention to detail and ability to handle paperwork efficiently. Ability to work independently and as part of a team. Proficiency in English and the local language. Highly motivated and result-oriented. Roles and Responsibilities. Assess students' educational needs and help them choose the right program. Offer personalized counselling and advice on study options. Maintain accurate records of student inquiries, applications, and conversions. Participate in marketing and promotional activities to attract more students. Develop and maintain relationships with partner institutions and agencies. Meet monthly and quarterly sales targets. Stay updated with changes in visa regulations and educational policies. Show more Show less

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1.0 - 3.0 years

3 - 5 Lacs

Nabha

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Skills: counselling, student counselling, convencing power, immigration, confident, communication skills,. Company Overview. Touchstone Educationals LLP is a leading visa and immigration consultancy firm with a network of branches across Punjab and Haryana. We have been providing expert and personalized services for those seeking to study in Canada and Australia for over two decades. With a team of experienced professionals, we strive to make the study abroad journey a smooth and hassle-free experience for our clients. Job Overview. Touchstone Educationals LLP is seeking a skilled and enthusiastic Admission Counselor to join our team. As an Admission Counselor, you will be responsible for guiding students through the admissions process, providing information on academic programs, and assisting with enrollment procedures. This is a full-time position based in Nabha, Punjab, India. The ideal candidate should have 1 to 3 years of experience in a similar role and possess excellent communication and interpersonal skills. Qualifications And Skills. Bachelor's degree in a relevant field. 1 to 3 years of experience in admissions. counseling or related field. Strong knowledge of academic programs and admission requirements. Excellent communication and interpersonal skills. Ability to build rapport and establish trust with students and parents. Attention to detail and strong organizational skills. Ability to work independently and as part of a team. Show more Show less

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1.0 - 3.0 years

3 - 5 Lacs

Chandigarh

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Skills: sales skills, target oriented, convincing skills, Good communication, Fluent in English, pleasing,. Urgent Hiring For Visa Counselor-Female Only. Urgently Required Female Visa Counselor who has experience of. PR Canada, Australia Visa Counseling. Making telephonic conversations with our clients and making them clear about the visa processes of countries like Canada, and Australia. Convert leads to admissions. Handling Walk-In, Telephonic & Email inquiries. Fix appointments for counselors and generate walk-ins. Following up on the prospective students over the phone. Follow-up on the leads till registration. Attending regular team meetings to clarify progress and performance-related expectations. Bachelor's required. Job Type:Full-time. Salary:20,000.00 40,000.00 per month. Benefits. Cell phone reimbursement. Schedule. Day shift. Contact-9875939305. Show more Show less

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2.0 - 5.0 years

4 - 7 Lacs

Chandigarh

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Skills: Sales experience, Good communication skill, English command, Sales, Quick learner, Active person,. We are Hiring*********. Kindly share your resumes at akriti.s@troyfinder.com. Or whtsapp at 9875939303 . we need Counselor. We are hiring VISA COUNSELOR. Min. 1-2 Yrs. Exp Required. Salary 18 20K + Incentive. Skills Required. Excellent English communication skills. Sales Skills Required. Strong Interpersonal skills. Adaptive and quick learner. Good, smooth, calm, enthusiastic communicator. Student Visa/Study Visa knowledge is must. Training. 1 Week to 10 days in Chandigarh (Candidates from outside locations we are providing Meal, Pickup/Drop and Accommodation). We can waive off training only in exceptional cases or can get the candidate training done at the nearby major center available

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5.0 - 8.0 years

7 - 10 Lacs

Padrauna

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Hrd Finance is looking for Center Manager to join our dynamic team and embark on a rewarding career journey. Must have good experience in managing End-to-End Centre operations. Need to manage the sales and operations of the center. Address the grievances of customers and take actions to ensure that they are fully satisfied. Smooth administration of center operations, target achievement of enrollment at center level, supervision of center staff and ensuring adherence to their responsibilities, implementation of local level marketing plan and generating queries. Experience in handling customers with excellent communication skills and passion to interact.

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4.0 - 9.0 years

3 - 6 Lacs

Gurugram

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Company - Preschool & Daycare Designation - Centre Head Working days - 6 Days a week(Immediate Joining) Timings :- 9:30-6pm Preference : - Healthcare, Hospitality & Aviation Industry Role Description This is a full-time on-site role for a Center Head at Ipsaa. The Center Head will be responsible for overseeing the day-to-day operations, managing staff, ensuring quality child care, maintaining a safe and stimulating environment, and fostering positive relationships with parents and the community. Qualifications:- Experience in managing child care facilities or educational programs Strong leadership and communication skills Ability to multitask and work effectively in a fast-paced environment Excellent organizational and problem-solving abilities Passion for working with children and creating a positive learning environment

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1.0 - 3.0 years

1 - 1 Lacs

Kolkata

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Responsibilities: * Provide academic guidance to students * Manage admissions process * Conduct career workshops * Collaborate with faculty on student success initiatives * Oversee enrollment management

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3.0 - 8.0 years

7 - 11 Lacs

Gurugram

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organization’s (EWO) vision of "Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #njp

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0.0 - 3.0 years

2 - 6 Lacs

Pune

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: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

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0.0 - 3.0 years

2 - 6 Lacs

Mumbai

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: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

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8.0 - 12.0 years

5 - 12 Lacs

Ambattur

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Experienced Candidate to lead our Placement division.Candidate need have a network within multiple industry and a track record of facilitating placements.The role involves P&L, Achieving revenue target. Proven experience of handling Placement company

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