464 Center Management Jobs - Page 13

Job Title - (Nice cxone) + (Level 9- Consultant) +( S&C GN) Management Level: 9-Team Lead/Consultant Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Nice cxone, contact center, nice, cxone Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 4-8 years Educational Qualification: Engineering Degree or MBA from a tier 1 institute

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team.Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

KRA (Key Responsibility Areas) for a Clinic in charge/Manager 1. Operational Management Oversee the day-to-day operations of the clinic, ensuring smooth functioning of all departments (Reception, consultation rooms, pharmacy.) Ensure patient flow is managed efficiently to minimize waiting times and maximize patient satisfaction. Supervise the implementation of standard operating procedures (SOPs) across all departments. Manage inventory and supply chain for medicines and other essential clinic materials. 2. Patient Care and Satisfaction Ensure high standards of patient care and address patient complaints or concerns promptly and effectively. Monitor and improve patient satisfaction by implementing feedback mechanisms and regular surveys. Ensure that all support staff follow established protocols for treatment, patient interactions, and care. Facilitate the communication between patients and healthcare providers, ensuring clarity on treatment plans, expectations, and outcomes. 3. Staff Management Lead, supervise and mentor the clinic staff, including doctors, administrative staff, and other personnel. Ensure staff members are adhering to their roles and responsibilities and support their professional development. Manage staff schedules, leaves, and shifts to ensure optimal coverage and operational efficiency. Conduct regular performance appraisals, provide constructive feedback, and manage conflict resolution within the team. 4. Revenue Management & Billing Ensure proper and accurate billing processes are followed, ensuring that all patient services are billed correctly. Oversee the financial transactions, including payments, receipts. Monitor clinic revenue and expenses to ensure that the clinic operates within the allocated budget. Develop strategies to increase revenue by promoting clinic services and patient retention programs. 5. Compliance & Legal Ensure the clinic complies with all applicable laws, including health and safety regulations, labor laws, and clinical standards. Maintain and update required licenses, certifications, and accreditations of the clinic. Oversee the compliance of patient data protection regulations (HIPAA or local equivalents) and other legal obligations. 6. Marketing and Business Development Implement and oversee marketing initiatives, health camps, and promotional events. Collaborate with the marketing department to increase clinic visibility and outreach, contributing to patient acquisition and retention. Build relationships with key stakeholders, such as local healthcare providers, hospitals, and pharmacies, to enhance patient referrals and business growth. 7. Quality Control and Improvement Continuously monitor the clinics performance and look for areas of improvement in service delivery. Implement quality control measures for clinical procedures, patient care, and administrative processes. Conduct regular audits to ensure adherence to clinical guidelines and improve service efficiency. Organize and conduct regular training for Support staff on quality standards, patient care and clinic protocols. 8. Reporting & Documentation Prepare regular reports on clinic performance, including financials, patient satisfaction, staff performance, and operational metrics. Ensure proper documentation of all clinic activities, including patient records, Next visit of patients. treatment plans, and compliance-related paperwork. Provide regular updates to senior management regarding clinic performance, challenges, and areas for improvement. 9. Technology & Equipment Management Oversee the maintenance and proper functioning of clinic technology and medical equipment. Ensure that all equipment is regularly serviced and complies with relevant safety and operational standards. Manage the implementation of clinic management software and other digital tools to streamline operations and patient care. 10. Emergency Management Develop and implement contingency plans for emergencies, such as medical emergencies, equipment failure, or staffing shortages. Ensure that all clinic staff are trained in emergency procedures and that the clinic is well-prepared to handle critical situations. Coordinate with external healthcare providers and hospitals in case of patient referrals or emergencies beyond the clinic's capacity.

How to Apply : Email : Send your CV to aratib@itm.edu Phone : Call 88794 19086 for further inquiries Job Locations : Andheri General Shift : 8 hours and 30 minutes shift Qualification : Only Graduates are eligible Benefits : 3 Paid leaves per month Provident Fund (PF) Mediclaim Gratuity Skills Required : Strong communication and interpersonal skills Project management skills with attention to detail Ability to manage large datasets and adhere to deadlines Skilled in operations, procedures, policy formulation, and strategy implementation Key Responsibilities : Student Feedback : Collect and analyze feedback as per norms. Recruitment & Orientation : Coordinate the recruitment and orientation of new employees. Lecture & Exam Coordination : Ensure smooth conduct of lectures and examinations in coordination with relevant teams. Administrative Support : Handle academic and placement events and maintain campus records. Student Affairs : Address student grievances, such as issues related to marks cards and certificates. Infrastructure Management : Ensure proper infrastructure is in place for effective academic delivery. Curriculum & Faculty Coordination : Assist with curriculum reviews, faculty meetings, and approval processes. Event Coordination : Plan and coordinate academic events like orientations and convocations. Policy Development : Communicate policies related to academic affairs and maintain reports. General Administration : Handle welfare management and other administrative tasks.

Job Title: Student Services Officer (Admissions & Support) Location: Visakhapatnam On Campus Type: Full-time Compensation: 2.5 - 3.5 LPA (commensurate with experience) Role Purpose Act as the primary touch-point for prospective and current students, delivering an exceptional end-to-end experience that spans admissions guidance, financial stewardship, and ongoing support. Key Responsibilities Admissions & Counselling (~35 %) Host campus and virtual counselling sessions, validate eligibility, and guide applicants through digital onboarding meeting monthly conversion goals. Financial Administration (~25 %) Coordinate tuition billing and payment workflows within the ERP, safeguarding accuracy, compliance, and timely reconciliation in partnership with the Finance Office. Provide succinct revenue-status insights to management and uphold institutional financial controls. Student Help-Desk (~20 %) Resolve walk-in, email, and phone queries on academics, accommodation, transport, and ID services. Log cases, meet SLA commitments, and escalate complex issues where appropriate. Records & Compliance (~10 %) Maintain pristine student data in the Student Information System and produce statutory/MIS reports for regulatory bodies (AICTE, UGC, state). Engagement & Retention (~10 %) Orchestrate orientation programmes, communicate key academic/fee milestones, and collaborate on early-alert interventions for at-risk students. Must-Have Qualifications Bachelors degree in any discipline. 24 years’ experience in admissions, customer service, or student-centric operations. Fluent English plus Telugu/Hindi; confident, personable communication style. Proficiency with MS Excel and a modern ERP/SIS platform. Sound grasp of accounting fundamentals. Nice-to-Have PG certificate in Education Administration or MBA. Familiarity with CRM or ticketing suites (Zoho Desk, Freshdesk). Exposure to data-visualisation tools (Power BI, Google Looker Studio).

Role & Responsibilities Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance the team sales skills. Continuously improve the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency. Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention. Maximizing the conversion of leads into enrollments. Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales. Generate regular reports on sales performance, enrollment data, and other key metrics. providing insights to senior management for strategic decision-making. Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations. Mentor and teach the content to ensure that the learners are interview ready.

Klay - Founding Years Learning Solution is looking for Centre Manager to join our dynamic team and embark on a rewarding career journey Must have good experience in managing end-to-end centre operations Need to manage the sales and operations of the center Address the grievances of customers and take actions to ensure that they are fully satisfied Smooth administration of center operations, target achievement of enrollment at center level, supervision of center staff and ensuring adherence to their responsibilities, implementation of local level marketing plan and generating queries Execute target achievement plans Experience in handling customers with excellent communication skills and passion to interact

Klay - Founding Years Learning Solution is looking for Centre Admin to join our dynamic team and embark on a rewarding career journey Manage administrative functions of the center Coordinate staff scheduling and facility maintenance Handle records, billing, and supplies Ensure smooth daily operations and compliance

Klay - Founding Years Learning Solution is looking for Centre Head to join our dynamic team and embark on a rewarding career journey Leadership: Provide effective leadership and strategic direction to ensure the overall success and growth of the center Operations Management: Oversee the day-to-day operations, including staffing, facility management, and administrative functions Financial Management: Manage budgetary requirements, financial planning, and resource allocation to achieve financial goals Team Management: Recruit, train, and lead a high-performing team; foster a positive and collaborative work environment Stakeholder Engagement: Build and maintain positive relationships with clients, partners, and stakeholders to enhance the center's reputation and promote collaboration Program Development: Develop and implement programs, services, or activities in line with the center's objectives and community needs Quality Assurance: Ensure the delivery of high-quality services or programs, adhering to relevant standards and regulations Marketing and Promotion: Develop and execute marketing strategies to promote the center's services and attract new clients or participants Strategic Planning: Contribute to the development and execution of strategic plans that align with the organization's overall goals Reporting: Prepare regular reports for senior management, detailing key performance indicators, financial metrics, and program outcomes

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organizations (EWO) vision of "Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities: Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications: Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models

The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts. Responsibilities: Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers Effectively communicate analysis in a way that business stakeholders understand Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines Coordinates data collection, cleansing, and merging of data from separate streams Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results Facilitates and conducts root cause exercises, such as, but not limited toslicing of data, transcript reviews, verbatim analysis, round tables, and process documentation Aids in developing, execution, and measuring operational changes that are expected to improve results Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders Consistently provides updates and progress of action plans and activities Profile Bachelor\u2019s degree in related field from a four-year college or university with two-three years related experience Strong problem-solving skills Project Management skills Works well with minimal supervision yet uses appropriate resources Good written and oral communication skills Ability to communicate with all levels of management Ability to travel periodically Experience with contact centers and customer satisfaction is preferred Experience with statistical concepts and applications; knowledge of predictive modeling a plus Six Sigma training and green belt certification a plus Python and PowerBI experience a plus

HR Mayuri: 89566 31876 Progenesis IVF as a Financial Counsellor cum Center Manager! patient counselling,treatment package explanation,center operations,staff coordination, and ensure smooth clinic functioning. Must have leadership and finance skill

Execute customer tooled up trials within specified time and as per the committed terms Prepare Trial data, Photo album of the trials conducted. Attend customer complaints Visit customer for tooled up trials, Productivity improvement exercises, programming tooling support Operation training Coordinate with HO Application Engineering team, for Work out on inquiries received from Marketing in the form of feasibility study, competitive time estimation, and tooled up proposal within stipulated time. (Need based) Responsibilities Accountabilities: To study the drawings at Customer end and evaluate its worth to our HO application team for preparing the tooled up offer To discuss with Customer on the tooled up offer and leverage for the tooled up Order conversion To conduct the trials at customer end in Co-ordination with HO team To attend the application related Complaints from the Customer To Provide training to our customers- First time buyers on optimum Machine usage Receive and study the customer enquiries. Prepare tooled up offer for customer with in stipulated time Based on the component, decide the appropriate process for parts machining Decide the work holding method and type based on the job nature Select the proper cutting tools and holders depending on the job material and profile Work out optimal time cycle time as per customer expectation. Prepare time sheet Develop part programs Expertise in Lathes and machining center operating knowledge Prove out the jobs on respective machine Prepare Final trial report and record the report in database Prove out the tooled up machines during commission / customer visits as per our order commitment

We are looking for a dynamic Centre Head to lead our Bangalore education centre—a key leadership role for someone eager to drive grassroots impact and contribute to a fast-growing education initiative.

- Handle clinic sales & operations - Tracking & planning sales monthly target - Manage Process Orientation via SOP Adherence & compliance, Process & Mystery Audit score - Inventory & Cash management - Customer Services & Retention - Team Management Required Candidate profile Retail Sales experience preferred from similar/same industry Presentable, Good Communication (written & verbal) Flexible shift working hours 6 working days including weekends. Week off on weekday Perks and benefits Mediclaim Benefit Incentive as per company policy

Any Graduate with Min 4+ yrs in Hospital/Pharma Marketing Experience (having experience in meeting doctors and doing the Camps) Can apply Designation : Centre Head Patient Satisfaction To ensure all patient processes are adhered with documentation as per SOP To address all patient queries & Resolve potential issues with patients Feedback collection through web link with appropriate data captured & Reversal in case of complaints to be closed with the patients in co-ordination with Quality team HO Ensure to get google reviews and rating for the respective branch Patient engagement to be taken care during their wait time at the branch To ensure high level patient satisfaction by taking care of patient's comfort and need at the hospital to improve patient experience. Ensure appropriate documentation on the corrective actions taken. Escalation regarding quality issues raised by the patients. Operations Responsible for the entire branch at the Operational Level, Supervision of the hospitals day-to-day operations P & L ownership- Monitor expenses and suggest cost-effective alternatives Monthly planning on footfall target based on the data for calling, staff leave and other activities as per the target given along with the execution plan Facilities management & overall branch cleanliness in the hospital : report on the consumables (stock out / Over stock) Responsible for managing DFC / No show / other data call reports and ensure conversion Recommend calls churns and campaigns based on the footfall trend and patient feedbacks during outcall activity Emergency Management during Bundh and sudden natural calamitiessuch as Flood, Cyclone, Fire etc., Maintain all hospital assets responsibility. Not to allow items to be moved out of the branch without items gate pass Solving issues, disputes and ensuring team work at centre level. Ensure prompt ordering and stocking of medical and office supplies Monitor expenses and suggest cost-effective alternatives To ensure the branch is open prior to the time intimated to ensure the branch and each department is manned suitable at all times. Implementation of new SOP updates circulated by the HODs to the respective staff and ensure it is followed by random evaluation. Outlining and disbursement of the operating budget Marketing Information on camp prior to the camp (to create awareness at least 2/3 days prior) Execute camp activities by delegating manpower Materials for camps in the city in coordination with respective Marketing / Corporate Sales To take care of the Marketing camp properties as distributed along with the checklist ensuring nothing is replaced and utilized at the branches During dispersement of medicines, stock outs to be arranged and dispersed. Sales To ensure pharmacy Sales by close coordination within the team To promote and sell Vaccines/ Packages/ Health care products at the branches - subject to change based on the movement of products at the branches To promote & Sell Dr.Mohan's health care products during camp activities Process & Staff Setting department goals in co-ordination with Cluster Head / HOD Prepare / Monitor tasks and work schedules - Performance reports To ensure Training of staff through T&D or the department HOD Bridging the gap between hospital management and the working staff To improve staff productivity by reallocating work for multitasking To ensure discipline and grooming standards met by self and all staff at the branch To ensure shrinkage and attrition to be in control by motivating, counselling and supporting staff @ work tasks. To prevent lapse in Quality compliance to ensure closure on non-conformance raised during Quality compliance audits. Report on consistent staff late coming & indiscipline. Timely bill forwarding for approval Legal Compliance Stay up-to-date with healthcare/hospital regulations Ensuring regulation compliance at the branch I have read and understood and agree with this job description and confirm that I have been provided with a copy for my own records. Employee Signature Role & responsibilities Preferred candidate profile

Roles and Responsibilities Has to handle an Ophthalmic Center. Day to day Operations and Administration work. Branding - Promotion of Ophthalmic Center. Manage Staff and motivate Team. Supervision of entire Team. Coordination between higher management and Center. Proper Data preparation. Coordinate with Patients. Proper Reporting. Desired Candidate Profile Candidate must have good communication skills. Must be energetic and enthusiastic. Must have experience of Branch Management & administration. Candidate experienced in Hospital or Healthcare Industry only will be considered. Candidate from Ophthalmic industry will be preferred. Capable in team handling. Interested candidates mail your resume along with the below details to Contact -8875029935. Total Experience - Current CTC - Expected CTC - Notice Period - Current Location - Preferred Location -

Role & responsibilities To be the point of contact for overall operations of the clinic and to achieve the Operational, Quality & sales objectives of the team members. To generate sales and make the centre profitable. To monitor the administrative, operational and technical aspect for smooth functioning of the centre. To follow client retention policies and measures to retain the clients. To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team. To drive the CRM initiatives for the centre. To plan and execute different offers and schemes at a centre level. Preferred candidate profile 8 plus years of experience in Centre Management including at least 5 years in walk-in conversions and from target based environment is preferred. Proven leadership track record in Centre Management, both in People and Operations. Thorough knowledge of customer service, customer experience and process improvements An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines Excellent conflict resolution and problem-solving skills, strong cultural awareness For more details contact 9908974287 or amulya.doni@olivaclinic.com

* Understand financial reports (at least P&L statement). Demonstrate ability to link financial targets to operational goals, plan and execute operational changes in the organization. * Practical Financial acumen in managing budgets, JD Continu...

Should have experience in S/4 HANA, Data Migration. Creation of requirements confirmation document (data mapping for each object of master and transaction, creation of migration policy and migration procedure) for Migration of ECC to S/4 Hand Over the development request to the offshore development center. Acceptance testing after development. Creation and implementation of test scenarios based on business processes. Integration testing User test support Go-live preparation. Location: Pan India

DPS Pataudi (Unit of Grey Matter Educational Socie ty) is looking for Admission Counselor to join our dynamic team and embark on a rewarding career journey. Providing information to prospective students about the college or university, its academic programs, admission requirements, and financial aid options Conducting informational sessions, tours, and other events to engage prospective students and answer their questions about the institution Reviewing and evaluating applications, including transcripts, essays, and other supporting documents, to determine eligibility and suitability for admission Corresponding with prospective students, including follow-up emails and phone calls, to answer questions and provide guidance throughout the application process Representing the college or university at college fairs, high school visits, and other events to promote the institution and its programs Collaborating with other admissions staff and departments to develop and implement recruitment and outreach strategies Maintaining records and data related to prospective students and applications Supporting and assisting with other admissions-related activities, such as orientation and registration Strong communication, interpersonal, and organizational skills

Role & responsibilities Key Responsibilities Business development Promoting the center in the best possible way by providing customer service excellence to parents and visitors Coordinate and lead tours/visits for prospective parents and visitors, promoting the Kido USPs and presenting the center in the best possible way, to ensure the center achieves and/or exceeds the enrollment targets. Following up with leads regularly to ensure better conversion ratios. Lead the parent journey, mapping and measuring customer service, at all points supporting the Kido brand promise and encourage parent endorsement, and marketing activities Leverage customer feedback to continually improve the centers service offerings, fostering a culture of continuous improvement. Develop and update communication channels, such as newsletters and School Diary, etc in accordance with the Kido Marketing Strategy to promote the center to both existing and new parents Promote the center by identifying newsworthy stories for the media and PR opportunities Guide and regularly review signages, collaterals, touch points etc., and ensure that the center meets Kido branding guidelines as defined and stipulated by Corporate Office Conduct research into the marketplace, monitoring changes and developments Monitor competitor activity, analyzing trends and best practices to stay ahead in the marketplace and identify areas for improvement. Organize parent/community events in order to engage parents at promoting center brand awareness and enhance enrolments Identify and engage with key stakeholders such as local businesses, schools, and community organizations to build partnerships that support the growth and visibility of the center. In conjunction with the Operations Manager and the Corporate Team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current Data maintenance In collaboration with the Operations and Academics team, develop an events calendar to support the enrolment activities for the academic year Activate Corporate tie ups as community creche Logistics: Track and manage Logistics (current stock maintenance and timely procurement towards exhausted material) Ensure timely procurement and distribution of materials to avoid disruptions in daily operations, including ensuring classroom supplies, learning materials, and office equipment are always available Oversee bus services provided to the children either by KIDO or any other third party vendor Staff Management: Help in Recruitment for all, Annual performance goals, appraisals, counseling them by offering corrective advise and action if performance dips Provide mentorship and career development opportunities for staff to enhance retention and employee satisfaction Promote a culture of inclusivity and diversity in the workplace to create a supportive environment for all employees Foster a positive and motivating work environment, encouraging team collaboration, professional growth, and a strong sense of ownership In-service training, workshops to improve staff performance Assist in class if necessary and/or arrange for relief staff in the absence of a teacher Attendance and leave management Regular meets with Teachers and Other School Staff to manage, review progress and effectiveness of the various programs offered Manage parent grievances and concerns promptly in conjunction with the Teachers Health and safety: Follow all the health and safety protocols for children and staff Implement protocols for managing and reporting incidents effectively, ensuring compliance with regulatory requirements and company policies Undertake Fire Evacuation Drills and other Health and Safety Exercises regularly and maintain records Provide regular health and safety training for staff, ensuring everyone is well-equipped to handle emergencies Maintain First Aid Box and provide/guide regular First Aid Training Other Responsibility Areas: Coordinate with external vendors for the supply of food, cleaning, and other requirements, services, ensuring high standards of compliance with health and safety guidelines Working Relationship 1. Internal: Corporate team, School, Children 2. External: Existing Parents, Leads, Vendors Knowledge Comprehensive understanding of the Education System Understanding End to end process of inquiry generation to admission closure Knowledge of administering office procedures Understanding of early years education and parent handling/involvement Skills This job holder must demonstrate the following skills: 1. MS-Office 2. CRM Competencies (List 5-6 main competencies relevant to the job) 1. Business Development 3. Excellent verbal and written communication skills 5. Strategic Thinking 2. Critical Thinking 4. Team Lead and Management 6. Interpersonal Skills Education / Experience 1. Education: MBA in Marketing/Bachelor's degree in Business Administration/Equivalent qualification 2. Experience: Minimum 4 years of relevant work experience in a preschool or as a Centre Head Licensure / Certification Not Required but any certification in early years education will be an added advantage Preferred candidate profile Interested candidate can share your resume to 9500026464 or careers.india@kidoschools.com

Key Responsibilities Business development Promoting the center in the best possible way by providing customer service excellence to parents and visitors Coordinate and lead tours/visits for prospective parents and visitors, promoting the Kido USPs and presenting the center in the best possible way, to ensure the center achieves and/or exceeds the enrolment targets. Following up with leads regularly to ensure better conversion ratios. Lead the parent journey, mapping and measuring customer service, at all points supporting the Kido brand promise and encourage parent endorsement, and marketing activities Leverage customer feedback to continually improve the centers service offerings, fostering a culture of continuous improvement. Develop and update communication channels, such as newsletters and School Diary, etc inaccordance with the Kido Marketing Strategy to promote the center to both existing and new parents Promote the center by identifying newsworthy stories for the media and PR opportunities Guideand regularly review signages, collaterals, touch points etc., and ensure that the center meets Kido branding guidelines as defined and stipulated by Corporate Office Conduct research into the marketplace, monitoring changes and developments Monitor competitor activity, analyzing trends and best practices to stay ahead in the marketplace and identify areas for improvement. Organize parent/community events in order to engage parents at promoting center brand awareness and enhance enrolments Identify and engage with key stakeholders such as local businesses, schools, and community organizations to build partnerships that support the growth and visibility of the center. In conjunction with the Operations Manager and the Corporate Team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current Data maintenance In collaboration with the Operations and Academics team, develop an events calendar to support the enrolment activities for the academic year Activate Corporate tie ups as community creche Logistics: Track and manage Logistics (current stock maintenance and timely procurement towards exhausted material) Ensure timely procurement and distribution of materials to avoid disruptions in daily operations, including ensuring classroom supplies, learning materials, and office equipment are always available Staff Management: Help in Recruitment for all, Annual performance goals, appraisals, counseling them by offering corrective advise and action if performance dips Provide mentorship and career development opportunities for staff to enhance retention and employee satisfaction Promote a culture of inclusivity and diversity in the workplace to create a supportive environment for all employees Foster a positive and motivating work environment, encouraging team collaboration, professional growth, and a strong sense of ownership In-service training, workshops to improve staff performance Assist in class if necessary and/or arrange for relief staff in the absence of a teacher Attendance and leave management Regular meets with Teachers and Other School Staff to manage, review progress and effectiveness of the various programs offered Manage parent grievances and concerns promptly in conjunction with the Teachers Health and safety: Follow all the health and safety protocols for children and staff Implement protocols for managing and reporting incidents effectively, ensuring compliance with regulatory requirements and company policies Undertake Fire Evacuation Drills and other Health and Safety Exercises regularly and maintain records Provide regular health and safety training for staff, ensuring everyone is well-equipped to handle emergencies Maintain First Aid Box and provide/guide regular First Aid Training Other Responsibility Areas: Coordinate with external vendors for the supply of food, cleaning, and other requirements, services, ensuring high standards of compliance with health and safety guidelines Working Relationship 1. Internal: Corporate team, School, Children 2. External: Existing Parents, Leads, Vendors Education / Experience 1. Education: MBA in Marketing/Bachelor's degree in Business Administration/Equivalent qualification 2. Experience: Minimum 4 years of relevant work experience in a preschool or as a Centre Head Interested candidate can share your resume to 9500026464 or careers.india@kidoschools.com

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : User Experience (UX) Design Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that the applications meet user needs and business objectives. You will engage in discussions to gather requirements, provide insights, and guide the development process, ensuring that the final product aligns with the overall vision and strategy of the organization. You will also facilitate meetings, review progress, and make decisions that impact the project, all while fostering a collaborative and inclusive environment for your team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve team processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in User Experience (UX) Design.- Strong understanding of user-centered design principles and methodologies.- Experience with wireframing and prototyping tools such as Sketch, Figma, or Adobe XD.- Ability to conduct user research and usability testing to inform design decisions.- Familiarity with front-end development technologies to collaborate effectively with developers. Additional Information:- The candidate should have minimum 5 years of experience in User Experience (UX) Design.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education