1351 Center Management Jobs - Page 18

About the role: Myntra Customer Service Operations is looking for a Contact Center Partner Operations Senior Manager and CX enthusiast to be part of the Level 1 Contact Center team. In this role, you will work proactively with cross functional teams and Liaison with our partner team to leverage technology-based solutions that improve cost to serve metrics and customer experience for business. Roles & Responsibilities: Technical Skills: Knowledge of contact center technologies and tools. Intermediate business analysis skills. Proficiency inMicrosoft Office Suite(Excel, Word, PowerPoint). Familiarity with the7 Basic Quality Tools. Project Management Skills : Lean Six Sigma Green Beltcertificat...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Pla...

WORK MODE: 5 DAYS WORK FROM OFFICE Desired Candidate Profile: Graduate/Postgraduate with 3 to 8 years of experience in Centre Management, Sales, Operations, Training, Business Development or Education Management. Strong track record of achieving admissions, revenue & placement targets. Excellent communication, leadership, stakeholder management & people management skills. Result-oriented, data-driven & passionate about youth empowerment & skilling. Key Responsibilities: Achieve monthly targets for leads, admissions, enrolments, batch starts & placements. Execute local marketing, lead generation, community outreach & referral programs. Build partnerships with colleges, NGOs, corporates, insti...

The faculty will perform a dual role: 600 hours of geography teaching for UPSC, APSC and YT. Centre manager of Guwahati, owning P&L and academics.

Role & responsibilities A centre manager oversees daily operations, staff, and resources to ensure a centre meets its operational and strategic goals . Key responsibilities include managing staff performance and development, maintaining budgets, ensuring customer satisfaction, developing policies, coordinating with other departments, monitoring compliance, and handling facility maintenance. The manager also focuses on strategic planning, setting performance targets, analyzing data, and fostering a positive, productive environment. Preferred candidate profile from educational and and experienced as an centre manager

Skill: SAP CO Location:Pan India Good experience into SAP CO Good experience into S/4 Hana The ideal candidate will have a strong background in SAP CO and excellent analytical skills. Roles and Responsibility Manage and maintain the SAP CO module, including cost center accounting and profit center management. Analyze financial data and provide insights to support business decisions. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to achieve business objectives. Ensure compliance with company policies and procedures. Provide training and support to end-users on SAP CO functionality. Job Requirements Strong knowledge o...

About the Job Were changing the way people think about customer care, and we need your help! Were searching for a Senior Team Leader to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campuss overall strategic direction. As Senior Team Leader, You Will Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered Promote professional and personal development of individual team members through perf...

The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts. Responsibilities: Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data Interprets the data to t...

1-Person should have an experience in Configuring and Supporting Solution Manager 7.0 and 7.1. 2-Experience in setting up and troubleshooting BPM. 3-Prefer to have Revtrac knowledge. 4-Experience in setup of monitoring via SolMan for a large SAP landscape. 5-Should be able to present and interact business process owners in the environment. 6-Must have good working experience on other components of Solman system Admin and Monitoring, Remote Supportability, Solution Manager Work Centers. 7-Managed SAP Solman Implementation from top to bottom starting with change management and project planning, to physical transports of changes from the development environment into the productive environment. ...

Centre Manager - Microfinance About The Role Centre Manager - Microfinance About The Role The Centre Manager - Microfinance is responsible for overseeing the daily operations of a microfinance branch or centre, ensuring the delivery of high-quality financial services to clients, and achieving business targets. This role involves team leadership, client relationship management, compliance with regulatory requirements, and strategic business development within the assigned area. Key Responsibilities Manage and supervise all centre operations, ensuring efficient delivery of microfinance services and products. Lead, mentor, and motivate a team of field officers and support staff to achieve set t...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who sol...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Workday Accounting Center Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Mandatory to have Mandatory Skill Related certification15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functio...

Your Role: Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand c...

Your Role: Lead the delivery of large-scale service ops/ transformation projects, ensuring timelines, budgets, and quality standards are met. Design and implement cloud-based customer interaction solutions, integrating conversational AI (Kore.ai, Google CCAI) and WFM tools (Verint, Nice) to enhance operational efficiency. Manage and optimize managed services operations, including staffing, SLAs, and performance metrics. Collaborate with clients to understand their business goals, identify pain points, and propose tailored solutions. Act as a trusted advisor to clients, providing strategic insights and thought leadership in service center modernization. Drive agile project execution, ensuring...

Responsibilities: * Manage salon operations * Increase sales through upselling * Consult with clients * Communicate effectively with team & customers * Oversee staff & floor management Sales incentives House rent allowance

Designation Centre Director Reporting To Cluster Manager Location - Lower Parel Shift - 9pm- 6pm Qualifications Graduation Degree , Early Childhood Education (preferred)/ Any Masters degree Experience 4-7 years managing similar set up (ideal) Or 4-7 years of retail / customer service / client servicing background Competencies & Skill Set Good inter personal skills to handle parents and internal team. High level of customer orientation. Should be able to handle walk ins and convert to admissions Self-driven and attention to detail High sense of ownership and responsibility. Problem solving ability and MUST be a team player Possess working knowledge in Early Childhood Education Must be Tech fr...

Designation Centre Director Reporting To Cluster Manager Location - Lower Parel Shift - 9pm- 6pm Qualifications Graduation Degree , Early Childhood Education (preferred)/ Any Masters degree Experience 4-7 years managing similar set up (ideal) Or 4-7 years of retail / customer service / client servicing background Competencies & Skill Set Good inter personal skills to handle parents and internal team. High level of customer orientation. Should be able to handle walk ins and convert to admissions Self-driven and attention to detail High sense of ownership and responsibility. Problem solving ability and MUST be a team player Possess working knowledge in Early Childhood Education Must be Tech fr...

Designation Centre Director Reporting to Cluster Operations Manager Qualifications Degree in Early Childhood Education (preferred)/ Any Masters degree Experience 6-8 years managing similar set up (ideal) Or 6-8 years of retail / customer service / client servicing background Or Young mothers willing to get back to work, with a team handling experience and customer orientation Work Timings Monday to Saturday 9 hours Competencies & Skill Set Good inter personal skills to handle parents and internal team. High level of customer orientation. Should be able to handle walk ins and convert to admissions Self-driven and attention to detail High sense of ownership and responsibility. Problem solving ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : HPE Network Management Center Good to have skills : Python (Programming Language) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the...

General Manager Academy Operations (Aesthetics Training) Mandate Oversee and execute the Academys operations for two key audiences: External students – admissions, batches, trainers, and end-to-end student experience. Internal clinic staff – coordinate training needs across our own group of clinics. The role ensures smooth functioning of academic, operational, and administrative aspects while delivering excellent experience for both students and staff. Reports to: Group COO & Directors Team: Faculty/trainers, counsellors/admissions, centre admin Key Responsibilities External students: Manage admissions funnel, batch launches, faculty rosters, schedules, and academic delivery. Internal traini...

Roles and Responsibilities: Manage end-to-end branch operations for an integrated diagnostics centre Responsible for all statutory compliances of Branch - Trade License, Medical Establishment Registration, AERB compliance, Safety Radiation protocols, complete compliance to PNDT ACT, State Medical Council Shops and Establishment Act, Labour Laws, Pollution control Board, Bio Medical Wastage compliance, Fire Safety etc,. Responsible for General waste, Pest Control and biohazard waste management. Also to ensure that both Pest Control & Biomedical waste slips are acknowledged by the branch manager themselves before they submit to the corporate office for Payment. Responsible for maintenance of a...

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve ...

About The Role Project Role : User Experience Engineer Project Role Description : Accountable for prototype work and other software engineering solutions that create an optimized user experience. Translate design concepts to prototype solutions as quickly and tangibly as possible, with a balanced understanding of technical feasibility implications and design intent. Must have skills : User Experience (UX) Design Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a User Experience Engineer, you will be accountable for prototype work and other software engineering solutions that create an optimized user expe...

VS Hospitals is looking for CALL CENTER EXECUTIVE to join our dynamic team and embark on a rewarding career journey Answering incoming calls promptly and professionally Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner Using scripted responses and guidelines to handle common customer issues effectively Escalating complex or unresolved issues to the appropriate department or supervisor Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services Maintaining accurate records of customer interactions and transactions using the company's CRM system Meeting or exceeding performance targets, incl...

The Himalayan School is looking for Admission Counsellor to join our dynamic team and embark on a rewarding career journey Serve as the primary point of contact for prospective students and their families throughout the admissions process Conduct informational sessions, campus tours, and individual meetings to provide information about academic programs, admission requirements, financial aid, and student life Review and evaluate applications for admission, including transcripts, test scores, and recommendation letters Assist students with completing application forms, submitting required documents, and understanding admission deadlines Collaborate with other departments, such as academic adv...