463 Center Management Jobs - Page 9

Seeking a Program Coordinator for our Yelahanka wellness center for seniors. Role includes client engagement, center operations, sales, and program support. Must be warm, organized, sales-savvy, and fluent in English/Hindi. 6-day onsite role.

About the Job We are revolutionizing the perception of customer service and are in need of your assistance. Currently, we seek a Financial Analyst responsible for analyzing and reporting financial data to executives to enhance program performance visibility. This role involves contributing to various projects, conducting ad-hoc analyses, and providing timely information and support for strategic decision-making. As a Financial Analyst, You Will Gather and organize extensive datasets from diverse sources Uncover patterns and trends in data to guide business decisions Develop and maintain databases and data systems for accuracy and efficiency Generate reports and visualizations to convey findings and insights to stakeholders Collaborate with cross-functional teams to drive data-driven decision-making Continuously monitor and evaluate data for areas of improvement or optimization Stay updated on industry trends and advancements in financial analysis techniques As a Financial Analyst, You Have A bachelors degree in Commerce or Finance is preferred The ideal candidate will have 2-3 years of experience in a Financial Analyst role, preferably within a contact center environment Experience in financial analysis and data management is required Proficiency in maintaining and developing reporting tools is highly desirable Strong proficiency in Excel and G-Suite applications, including Google Sheets, Docs, Slides, and Google Studio is necessary Proficiency in fine-tuning data queries, particularly strong Power Query skills, is required Possess strong analytical skills to derive meaningful insights from complex data sets Demonstrate excellent communication skills to present findings clearly and concisely to stakeholders Pay attention to detail to ensure accuracy in data analysis and reporting Work with large data sets and databases effectively Utilize data visualization tools such as Excel and Google Studio for creating visual representations of data Understand business operations and objectives to align financial analysis with business goals Adaptability to work in a fast-paced, constantly changing environment Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in financial analysis

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Parent interaction & query handling Classroom management & supervision of children Maintain all records. Mentor staff & maintaining a cordial rapport with team/parents Ensure curriculum delivery Point of contact with organisation on a regular basis Required Candidate profile 1+ years of Experience in same field or teaching Good Communication and computer skills. Any graduation with pre school experience preferred Immediate Placement Working Hours : 8:00am to 4:30pm

Center related activities, operational work, marketing, counceling, inside sales.

Greetings from Prorsum Technologies..!! We are hiring for Centre Head Industry: Beauty and wellness Preferred Females only Exp:5+ yrs Qualification: Any Graduate CTC:4-7LPA(based on current CTC and Experience) Location: Hyderabad, Mumbai, Delhi, Bangalore, Gwalior,Jammu, Guwahati, KEY TECHNICAL RESPONSIBILITIES Administrative , Operational and Technical aspects & smooth functioning Maintain liaison between the Centre and the Corporate Office Executions & Compliance to SOP Trainings, Review the appointment planner Follow - up of irregular clients : Handling Staff Client complaints Sales Additional Responsibilities: 1. To offer assistance in pre opening activities of new centers by finalization of floor maps, appliances, consumables, gadgets etc for centers (new and renovations) with approval from corporate office. 2. To train and groom the next identified successor as Centre Head ( staff identified from within the Centre team ) 3. In addition to the above mentioned duties and job functions, to carry out any other assignment given occasionally by the Regional Operations Head. Interested can share resumes to sireesha@prorsum-tech.com

Role Expectations. Salesforce Service Cloud and Contact Center :. Designs and implements best in class Salesforce based call center solutions. Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership. Leads and mentors a team of Salesforce practitioners. Ensures adherence to best practices in Salesforce. Solution Design. Participates in and leads pre-sales meetings and sales opportunities. Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. Presents proposals and solutions to clients. Leads, participates in, and facilitates customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery. Oversees and leads the design, build and run of Salesforce Solutions. Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. Understands the technical depth of the project and validates the correct resources for the project. Oversees demos development and works closely with users on user acceptance testing. Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. Manages and completes configurations and customizations, security model, and user setup as needed. Documents and implements configurations, customizations, and data mapping requirements for the engagements. Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge. Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement And Innovation. Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients and project teams. Documentation. Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications. A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience is a must have. Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications. Education :. Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications. Administrator. Service Cloud. Experience Cloud, a plus. Data Cloud, a plus. Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills. Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies. (ref:hirist.tech).

Roles and Responsibilities Hiring For Customer Service-Fresher Experience To handle all Inbound/Outbound calls in a prompt and courteous manner in line with company standards. Work with team spirit to achieve a common goal i.e. customer satisfaction. Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization. Should willingly take up any project assigned by the call center manager or management team. Desired Candidate Profile Fresher or Experience all would be eligible for this profile. Good communication skills required no MTI. Qualification- Graduate/UG both are eligible Immediate Joining Shift will be rotational and rotational week-off (For females rotational day shift) Perks and Benefits WhatsApp number 9781021114 No Fees Call 9988350971 9988353971 7508062612 01725000971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Wellsprings Academy Bangalore is looking for Admission Counsellor to join our dynamic team and embark on a rewarding career journey Providing counselling services to clients Assisting clients in developing strategies to overcome their challenges Maintaining accurate and comprehensive client records Collaborating with other mental health professionals to develop effective treatment plans for clients Participating in training programs to improve counselling skills Handling crisis situations effectively and appropriately Educating clients about mental health issues and promoting healthy habits and lifestyles

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Manufacturing Engineering MES Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Being part of Digital Manufacturing in Manufacturing Engineering MES, you will be responsible for leading the effort to design, build, and configure applications. You must have experience with Siemens OpsCenter Execution Pharma MBR modelling and life science knowledge and possess strong knowledge on VBA scripting you will act as the primary point of contact and work towards ensuring the successful delivery of the project. Your typical day will involve collaborating with cross-functional teams, writing scripts, development, documentation, Testing and Validation Roles & Responsibilities:- Require strong knowledge on VB scripting, Coding, documentations, testing and validation.- Collaborate with cross-functional teams to analyze requirements and design solutions to meet business needs.- Provide technical guidance and mentorship to team members to ensure high-quality deliverables.- Stay updated with the latest advancements in OpsCenter Execution Pharma MBR modelling and life science knowledge. Professional & Technical Skills: - Must To Have Skills: Strong experience in Siemens Ops Center Execution Pharma and MBR modeler.- Good To Have Skills: Experience in VBA Scripting - Expertise in Scripting, documentation and testing.- Strong understanding of OpsCenter execution pharma MBR modeling and life-science knowledge. Additional Information:- The candidate should have a minimum of 3-5 years of experience in life science domain and OpsCenter Execution Pharma.- This position is based at our Bengaluru office. Qualification 15 years full time education

Job Title - S&C Global Network - AI - Hi Tech - Data Science Senior Analyst Management Level: 10-Senior Analyst Location: Bengaluru Must-have skills: Prompt Engineering Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. WHATS IN IT FOR YOU We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 5 to 8 Years Educational Qualification: Minimum 15 Years of Education

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level:Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:5-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title: Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary : As an Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business growth for our clients in the areas of customer service, leveraging Data, AI, and cutting-edge technologies. You will collaborate closely with clients to understand their challenges, design and implement strategic solutions, and deliver measurable results. You will lead projects that help clients unlock the potential of advanced technologies while improving efficiency, personalizing customer interactions, and driving sustainable growth. If this role resonates with you, we invite you to discover exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Provide strategic counsel to clients on a range of topics, including growth strategy, digital transformation, market entry, competitive analysis, and operational improvement. Lead and manage complex transformation projects, from strategy development to implementation. Lead digital transformation initiatives for CMT customer service operations, leveraging AI, machine learning, and automation. Leverage data analytics and market research to identify key trends, assess market opportunities, and develop data-driven recommendations for clients. Identify and evaluate new business opportunities, develop innovative solutions, and drive revenue growth for clients. This includes exploring new technologies, business models, and partnerships. Advise clients on how to leverage technology, including Data, AI, cloud computing, and automation, to achieve their strategic objectives. Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and thought leader. Proactively identify client needs and develop new business opportunities. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Mentor and coach junior team members, fostering a collaborative and high-performing team environment. Provide guidance and support for their professional development. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Communication, Media and Telecom Company in Service Transformation role / Deep understanding of the CMT industry landscape, including key players, trends, and challenges. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | AccentureQualification Experience: 10+ Years experience in the CMT industry. Experience in management consulting or strategy roles will be an added advantage (optional) Educational Qualification: Post Graduation in Business Management

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Manufacturing Engineering MES Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Being part of Digital Manufacturing in Manufacturing Engineering MES, you will be responsible for leading the effort to design, build, and configure applications. You must have experience with Siemens OpsCenter Execution Pharma MBR modelling and life science knowledge and possess strong knowledge on VBA scripting you will act as the primary point of contact and work towards ensuring the successful delivery of the project. Your typical day will involve collaborating with cross-functional teams, writing scripts, development, documentation, Testing and Validation Roles & Responsibilities:- Require strong knowledge on VB scripting, Coding, documentations, testing and validation.- Collaborate with cross-functional teams to analyze requirements and design solutions to meet business needs.- Provide technical guidance and mentorship to team members to ensure high-quality deliverables.- Stay updated with the latest advancements in OpsCenter Execution Pharma MBR modelling and life science knowledge. Professional & Technical Skills: - Must To Have Skills: Strong experience in Siemens Ops Center Execution Pharma and MBR modeler.- Good To Have Skills: Experience in VBA Scripting - Expertise in Scripting, documentation and testing.- Strong understanding of OpsCenter execution pharma MBR modeling and life-science knowledge. Additional Information:- The candidate should have a minimum of 5-7 years of experience in life science domain and OpsCenter Execution Pharma.- This position is based at our Bengaluru office. Qualification 15 years full time education

Job Title: Industry SME Banking / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architect, Product Owner, Business Analyst, Digital Transformation, Business Case Creations for Contact Center Transformation Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management Job Summary : As an Industry SME Banking / Senior Manager S&C GN SONG, you will be responsible for leading our Customer Service team with a strong focus on leveraging technology, driving innovation, creating business value, reducing operational expenses, and maximizing customer satisfaction (CSAT). This role is critical in shaping the future of our customer service and ensuring we remain at the forefront of the banking industry. If this role resonates with you, we invite you to discover many exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Serve as a recognized subject matter expert (SME) on retail and commercial banking processes, products, and services. Maintain a deep understanding of core banking systems, lending, deposit, payment, and other banking functions. Develop and execute a customer service strategy that aligns with the bank's overall business objectives, focusing on technology integration, innovation, and delivering exceptional customer experience. Possess a strong understanding of key customer service performance indicators (KPIs) in the banking sector, including customer satisfaction (CSAT), Net Promoter Score (NPS), first call resolution (FCR), average handle time (AHT), cost per contact, Employee Satisfaction etc. Be able to analyze and interpret these KPIs to identify areas for improvement. Conduct competitive analysis to identify best practices and emerging trends in the banking industry. Benchmark the bank's performance against competitors and identify opportunities to differentiate. Identify, evaluate, and implement innovative technologies and digital solutions to enhance customer service, such as AI-powered chatbots, personalized banking platforms, mobile-first solutions, and advanced analytics. Drive the adoption of these technologies within the customer service team. Demonstrate a clear link between customer service initiatives and tangible business outcomes, such as increased customer acquisition, retention, cross-selling, and revenue generation. Develop metrics to track and report on the business value created. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Focus on creating seamless omnichannel experiences. Experience in integrating these technologies into a Banking firm's ecosystem is essential. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives, with a focus on technology and AI adoption. This may involve leveraging knowledge of specific insurance regulations and compliance requirements. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Banking company in Service Transformation role / Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes with consulting experience (optional). Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office About Our Company | Accenture Qualification Experience: 10+ Years preferably in a Bank Educational Qualification: Post Graduation in Business Management

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Manufacturing Engineering MES Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Being part of Digital Manufacturing in Manufacturing Engineering MES, you will be responsible for leading the effort to design, build, and configure applications. You must have experience with Siemens OpsCenter Execution Pharma MBR modelling and life science knowledge and possess strong knowledge on VBA scripting you will act as the primary point of contact and work towards ensuring the successful delivery of the project. Your typical day will involve collaborating with cross-functional teams, writing scripts, development, documentation, Testing and Validation Roles & Responsibilities:- Require strong knowledge on VB scripting, Coding, documentations, testing and validation.- Collaborate with cross-functional teams to analyze requirements and design solutions to meet business needs.- Provide technical guidance and mentorship to team members to ensure high-quality deliverables.- Stay updated with the latest advancements in OpsCenter Execution Pharma MBR modelling and life science knowledge. Professional & Technical Skills: - Must To Have Skills: Strong experience in Siemens Ops Center Execution Pharma and MBR modeler.- Good To Have Skills: Experience in VBA Scripting - Expertise in Scripting, documentation and testing.- Strong understanding of OpsCenter execution pharma MBR modeling and life-science knowledge. Additional Information:- The candidate should have a minimum of 8-10 years of experience in life science domain and OpsCenter Execution Pharma.- This position is based at our Bengaluru office. Qualification 15 years full time education

Responsibilities: * Oversee center operations & staff * Manage sales performance * Ensure customer satisfaction * Report results to senior leadership * Develop strategic plans for growth Performance bonus

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team. Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to address system malfunctions.- Develop and implement strategies to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework for incident and problem management.- Hands-on experience with ticketing systems for issue tracking. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : OpenText ECM Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide guidance and support to team membersKey responsibilities:He or she has good experience with OpenText ECM Tools, such as Archive Server, Web Viewer, Document Pipeline, Enterprise Scan, Business Center Capture (BCC), etc.Having experience with application support and troubleshootingExperience and coordinate with clients and third parties for application support and handling issues.Requirement gathering and preparation of the OpenText application based on client requirements.Archive server DB installation knowledge, archive server installation and upgrade, and administrative tasks.Work on VIM is an added advantage.Having experience in SAP data archiving is an added advantage.Technical experience:Must have 5-8 years of experience in OpenText ECM ToolsMust have done 2 to 3 E2E OpenText upgrade and implementation experience.Application support and troubleshooting experience are mandatory. Expert in configuring SAP VIM, ICC/IES, and Enterprise ScanExperience with SAP configuration and SAP data archiving.Good communication and interpersonal skills Professional & Technical Skills: - Must To Have Skills: Proficiency in OpenText ECM Tools- Strong understanding of application development processes- Experience in leading and managing development teams- Knowledge of software architecture and design principles- Hands-on experience in configuring and customizing applications Additional Information:- The candidate should have a minimum of 5 years of experience in OpenText ECM Tools- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Job Title: Industry SME Insurance / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Contact Center Transformation, Customer Service Strategy, Technology and Innovation Good to have skills: Industry Trends and Disruptions, Claims Management Expertise, General Regulatory and Compliance Expertise, Digital Literacy, Value architect, Product Owner, Business Analyst, Digital transformation, Business case creations for Contact center transformation. Job Summary : As an Industry SME Insurance / Senior Manager S&C GN SONG, you will be responsible for leading and driving initiatives to revolutionize customer experience, optimize service delivery, and implement cutting-edge solutions within the insurance sector. Your role will involve leveraging technology, AI, and innovation to transform customer service. You will work closely with clients, providing expert guidance on customer service strategies and transformation initiatives. Roles & Responsibilities: Serve as subject matter expert (SME) on insurance customer service trends, best practices, technologies (including AI, automation, and analytics), and general regulatory guidelines. Develop and champion a forward-thinking customer experience vision and strategy tailored to the insurance industry, with a focus on leveraging technology and AI. Possess a strong understanding of key customer service performance indicators (KPIs) in the Insurance sector and analyze these KPIs to identify areas for improvement. Lead the exploration, evaluation, and implementation of AI-powered solutions to enhance customer service. Drive the digital transformation of customer service, including the implementation of self-service portals, mobile apps, CRM systems, and other relevant technologies. Identify and evaluate emerging technologies and innovative solutions that can enhance customer service in insurance. Analyze and optimize existing customer service processes to improve efficiency, reduce costs, and enhance customer satisfaction. Evaluate and recommend customer service technologies and platforms, including AI-powered solutions, and manage relationships with third-party vendors. Utilize data analytics to measure customer service performance, identify areas for improvement, and track the effectiveness of transformation initiatives. Consult with clients on their customer service strategies and provide expert guidance on transformation initiatives. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, and demonstrating solutions during client orals. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, and performing analysis on industry research and market trends. Continuously take on new challenges and be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for an Insurance company in Service Transformation role. Solid experience developing interactive models using conversational platforms and deep understanding of customer-centered design processes. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Strong stakeholder management skills and a proactive approach to issue and risk resolution. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bengaluru/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | AccentureQualification Experience: 10+ Years Educational Qualification: Post Graduation in Business Management

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and prioritize support tickets to ensure timely resolution.- Conduct thorough analysis of client issues and provide accurate and efficient resolutions.- Communicate effectively with clients to understand their needs and provide appropriate solutions.- Maintain a deep understanding of the product and its functionalities.- Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Good To Have Skills: Experience with cloud-based contact center solutions.- Strong understanding of contact center technologies and best practices.- Experience in troubleshooting and resolving technical issues in contact center environments.- Knowledge of telephony systems and protocols, such as SIP and VoIP.- Familiarity with CRM systems and ticketing tools.- Excellent problem-solving and analytical skills.- Effective communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Job Title - GN - SONG - Service - Amazon Connect Analyst Management Level: 11-Analyst Location: Gurugram, DDC1A, NonSTPI Must-have skills: Contact Center Strategy Good to have skills: Strong problem-solving skills, adaptability to changing business needs, and expertise in cross-functional collaboration. Job Summary : As part of the team, you will work on transformative engagement driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities: Lead and contribute to engagements around the design and implementation of innovative service strategies across various industries, focusing on enhancing customer value and operational efficiency. Design and orchestrate seamless and efficient service delivery models, leveraging technology and human-centered design principles. Conduct in-depth market research and competitive analysis to identify emerging trends and best practices in service design. Collaborate with cross-functional teams (e.g., technology, operations, product development, client business functions) to develop and implement service design solutions. Develop and implement customer journey maps, identifying key touchpoints, pain points, and opportunities for improvement. Develop and present compelling proposals and presentations to clients, articulating the value proposition of service design solutions. Manage project timelines, budgets, and resources effectively, ensuring project deliverables are met on time and within scope. Stay abreast of the latest advancements in service design methodologies, technologies, and industry best practices and demonstrate though leadership Professional & Technical Skills: Proven experience in service design, customer experience management, or a related field. Strong understanding of service design methodologies, including journey mapping, service blueprinting, and design thinking. Experience in conducting user research, data analysis, and competitive analysis. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving skills with the ability to think strategically and creatively. Experience working in a fast-paced, client-facing environment. Proficiency in relevant software tools (e.g., design software, data analysis tools) Proficiency in assessing UI/UX Deep understanding of specific industries preferred (e.g., financial services, healthcare, telecommunications, retail) and their unique service challenges and opportunities. Familiarity with technology trends and emerging technologies (e.g., AI, IoT, blockchain, cloud computing) and their potential impact on service delivery. Awareness of relevant regulations and compliance requirements related to service delivery in different industries. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: Any Degree

Roles & responsibilities- 1. To take care of operations of center by optimum utilization of resources & increase efficiency. 2. To provide smooth & uninterrupted services to the stakeholders, contribute towards the targeted profitability and achieve the highest degree of customer satisfaction. 3. Reducing the cost by optimum utilization of available resources. 4. Reduction in Wrong registration /Invoice Cancellation/ Invoicing error / Films Discard / Contrast wastage /Re-do of testing. 5. Quality improvements as per quality Parameters set by QC ( NABH Certification Readiness) 6. Mentoring the team , continuous monitoring and feedback on Performance improvement 7. Managing the P&L of the Center. 8. To ensure all sub-departments adhere to the various processes defined (TAT). Preferred candidate profile- 1. Working knowledge of radiology/hospital/healthcare business 2. Good knowledge of MS Excel, MS Word, Gmail/Outlook 3. Excellent communication and interpersonal skills Perks- 1. Provident Fund(PF) 2. Mediclaim 3. Insurance

Immediate hiring for a Position of CENTRE HEAD for our Study Visa Immigration Company and Aviation Training Academy based out in PANIPAT ( Haryana) Minimum 1-3 years of managerial experience in education, training, or immigration consultancy ( NO FRESHERS should apply) For Telephonic Round Call on +91-9999411366 OR +91- 9899453535 (Any Time) If you are interested Kindly share your Resume on - Prithvi@cita.co.in Starting Salary will be from Salary 30,000 Rs to 38,000 Rs in Hand Fixed Job Location Panipat Huda Sec 11-12, Above Dominos Pizza Age - 26-38 Years only Female Required Qualifications & Skills: Graduate or Postgraduate in any discipline ( No Undergraduate) Strong interpersonal and communication skills. Fluency in English and Hindi; knowledge of other regional languages is a plus. Working knowledge of MS Office and CRM tools. Managing a team of 2-3 people who will be doing calling and then handle calls, if any family wants to speak to Senior Jobs and Responsibilities for Admission Counsellor Manage client consultations for student visas and Aviation Courses Ensure accurate documentation, application filing, and follow-ups. Coordinate with Employees and Families who are coming to CITA Office Lead a team and ensure staff motivation and performance. Handle walk-ins, client queries, and updating and sending reports to Delhi Head office Monitor targets and ensure achievement of business objectives. Plan and execute marketing activities for both verticals. Maintain records, reports, and compliance-related documentation. Handle student admissions, scheduling, and inquiries. Maintain discipline, attendance, and performance tracking. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in Career Councelling Office Timings - 9 Am to 7 Pm If you clear all your Rounds with the Managers and Interview Panels, joining will be in next 2 days Interview Address and Job Location will be in PANIPAT CITA Building no 36, 2nd floor, Above Dominos Pizza Near Ahuja Sweets, Huda Sector 11-12, Panipat (Haryana) www.cita.co.in Head office Address CITA Corporate tower, 2nd floor, Dwarka Mor, New Delhi 110053