464 Center Management Jobs - Page 8

Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible wa Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

We are looking for a skilled professional to join our team as a Centre Manager in Vijaya Diagnostic Centre, located in the healthcare industry. The ideal candidate will have 8 to 10 years of experience and be responsible for managing branch operations. Roles and Responsibility Manage daily operations of the centre, ensuring smooth functioning and high-quality services. Oversee staff management, including recruitment, training, and performance evaluation. Develop and implement strategies to improve operational efficiency and customer satisfaction. Coordinate with various departments to ensure seamless service delivery. Maintain quality control measures to uphold high standards of medical care. Analyze financial reports to optimize resource allocation and revenue growth. Job Requirements Minimum 8 years of experience in a similar role within the healthcare industry. Strong leadership and management skills, with the ability to motivate teams. Excellent communication and interpersonal skills, enabling effective collaboration with staff and clients. Ability to analyze financial data and make informed decisions to drive business growth. Strong problem-solving skills, capable of resolving complex issues efficiently. Commitment to delivering high-quality patient care and maintaining exceptional customer service standards.

Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards. Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions. Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals. Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products. Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures. Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services. Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies. Qualifications and Skills: Education: Minimum of a Bachelor's degree in Business, Finance, or a related field.

Counseling the students over the study abroad options & training products of Jamboree. Making outbound calls on all the prospective leads generated through various sources. Meeting weekly/monthly/annual sales targets. Required Candidate profile Should be comfortable working in a target-oriented role. Willing to learn, sales acumen, good with numbers. Self-starter, self -motivated.

Under minimal supervision, the Technical Support Specialist provides voice-based technical assistance to technicians across the North America region. This includes evaluating and processing warranty claims, supporting engine diagnostics, and ensuring compliance with Cummins warranty policies and regional standards. The role involves multi-channel communication (phone, email, chat) and requires strong technical knowledge, customer service skills, and attention to detail.. Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 3-4 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Engineering,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsTechnology-Functional Testing-IVR Testing, Technology-Infrastructure-Contact Center-IVR Concepts Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT-Genesys

Roles and Responsibilities Hiring For Customer Service-Fresher Experience KPO To handle all Inbound/Outbound calls in a prompt and courteous manner in line with company standards. Work with team spirit to achieve a common goal i.e. customer satisfaction. Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization. Should willingly take up any project assigned by the call center manager or management team. Desired Candidate Profile Fresher or Experience all would be eligible for this profile. Good communication skills required no MTI. Qualification- Graduate/UG both are eligible Immediate Joining Shift will be rotational and rotational week-off Perks and Benefits WhatsApp number 9781021114 No Fees Call 9988350971 9988353971 7508062612 01725000971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Role & responsibilities Provide leadership to the Training Centre staff - Trainers, Demonstrators, and others - and collectively achieve the training centres goals as per business objectives. Responsible for achieving the targets for training numbers, cost, and resource utilization. Ensure delivery of all planned training services and maintains high stands of training. Operate the training center competitively as a cost center and manages resources optimally to ensure sustainability of the center. Liaise with key stakeholders, both external and internal, including vocational schools, ITIs, NGOs, Government Agencies/Authorities, Employers, SMEs, Panchayats etc. Ensure compliances related to finance, administrative, academic, and general guidelines and instructions issued from time to time by TPSDI headquarters including sending periodical reports and MIS to the TPSDI headquarters. Coordinate with NSDC and similar agencies for smooth enrolment of trainees in different portals. Track, manage, report, and work with reports and data. Operate and maintain a safe, optimal, and cost-efficient environment for all occupants of the training center facility and related facilities. Ensure cost optimisation regarding deployment of resources such as supplies, services, materials, and equipment. Maintain discipline in the training centre manage both student and staff behaviour. Preferred candidate profile Experience of leading and managing training operations or centres. B.Tech./B.E. Engineering from a recognized Institution. Degree/diploma in management. Experience in managing and implementing training programs under government schemes. Work experience in power and energy sector especially in power generation, or O&M works, and projects will be good to have. Computer literate with good proficiency in using MS Office - Word, Excel, PowerPoint. Effective communication, training, and presentation skills. Proficiency in the state's regional language and the ability to communicate in English and Hindi is essential. Communication proficiency in other languages will be an added advantage.

Company Name: Creanovation Technologies Private Limited Website: www.ctpl.io About Company: CTPL is a leading digital transformation company offering end-to-end software development application solutions specifically designed for the education sector. Job Title: Team Lead - Admissions. Job Summary: We are seeking a dynamic and results-driven Team Lead to oversee and guide a cross-functional team in delivering innovative educational technology solutions. The Team Lead will be responsible for managing day-to-day team operations, ensuring timely project execution, and fostering a collaborative, high-performance environment. This role requires a blend of technical acumen, leadership skills, and a deep understanding of educational tools and learner-centric design. Key Responsibilities: Lead and manage the daily operations of the admissions process. Recruit, train, and mentor team members to enhance performance. Develop and implement strategies to improve operational efficiency. Monitor key performance indicators (KPIs) and ensure goal achievement. Ensure compliance with company policies and quality standards. Key Performance Indicators (KPIs): Achievement of admission targets. Effectiveness of hiring and training initiatives. Operational efficiency and adherence to processes. Accuracy and quality of admissions handled. Required Skills & Qualifications: Experience: 2-3 years of relevant experience in admissions, team management, or operations. Language Proficiency: Must be fluent in Hindi, English, and a regional language. Skills: Strong leadership, problem-solving, and communication skills. Why Join Us? Opportunity to work with a dynamic and growing organization. Professional development and career growth opportunities. Competitive salary and benefits package. Location: F -1216, Tower A , Ardente Office one, Hoodi , ITPL Main Road, Bangalore - 48 Timing: 9.30 am to 6.30 pm (Mon - Sat)

. You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports Roles and Responsibilities . You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports

Manage Cisco Contact Center environments, providing technical support and optimizing contact center performance and functionality.

Implement and manage Avaya Aura and Cisco contact center solutions. Ensure seamless customer interactions.

Assisting in the setting of targets/goals for individuals as well as for teams. Answering the queries of staff and providing guidance and timely feedback. Hiring and onboarding new employees. Reporting upper management on problems and issues. Preparing performance reports on a monthly and annual basis. Good Communication Skills Energetic, confident 70%-Email Communication 30%-Calling English Speaking English Writing Anticipating escalation and taking over calls whenever needed

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : Java, AWS Architecture, React.jsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAWS Connect DeveloperLevel:- AMExperience:- Above 9 Years (AM) Summary :As an AWS Connect Developer you should Design, develop, and deploy contact center solutions using AWS Connect. You should be aware of cloud contact center operations and customer service processes.Desired Responsibilities:Design, develop, and deploy contact center solutions using AWS Connect.Customize and configure AWS Connect to meet the specific requirements of various projects.Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3.Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows.Implement security best practices to ensure data protection and compliance.Troubleshoot and resolve issues related to AWS Connect deployments.Collaborate with business stakeholders to gather requirements and translate them into technical specifications.Monitor and optimize the performance of AWS Connect solutions.Create and maintain documentation for system configurations, processes, and procedures.Stay updated with the latest AWS services and best practices. Technical Experience:3+ years of experience in developing solutions with AWS services.Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting.Proficiency in programming languages such as Python, JavaScript, or Node.js.Experience with AWS Lambda, DynamoDB, S3, and other AWS services.Knowledge of contact center operations and customer service processes.Professional AttributeMinimum 9 years of hands-on experience on one or more products mentioned above.Team handling / people management, good communication skills.Excellent communication skills.Previous experience working with cross geography teams.Ready to work in shifts including night.Education15 years of full-time education-Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. Bachelors degree in engineering preferred. Qualification 15 years full time education

1-Person should have an experience in Configuring and Supporting Solution Manager 7.0 and 7.1. 2-Experience in setting up and troubleshooting BPM. 3-Prefer to have Revtrac knowledge. 4-Experience in setup of monitoring via SolMan for a large SAP landscape. 5-Should be able to present and interact business process owners in the environment. 6-Must have good working experience on other components of Solman system Admin and Monitoring, Remote Supportability, Solution Manager Work Centers. 7-Managed SAP Solman Implementation from top to bottom starting with change management and project planning, to physical transports of changes from the development environment into the productive environment. 9-Performance Optimization of Systems connected to Solman System Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Centre Head – Sales & Operations Responsibilities:- Hit monthly admission & revenue targets. Oversee scheduling, faculty coordination and SOP compliance. Ensure 100 % on-schedule fee collection reconcile expenses. Maintain high student NPS

We are looking for a dynamic and enthusiastic Sales and Business Development Executive to join our growing team. Youll play a key role in identifying potential clients, nurturing leads, and supporting the business development process. Note: Female candidates are preferred for this position due to internal team requirements Role & responsibilities : Engage with inbound and outbound leads (phone, WhatsApp, email) Follow up with clients to explain our services and convert inquiries intosales Maintain and update lead tracking in CRM software Attend client meetings (in-person or virtual, as required) Build relationships with new and existing clients Coordinate with internal teams to ensure smooth service delivery Preferred candidate profile : Prior experience in sales, business development, or telecalling is a plus

Mandatory skills : VMWare, Active Directory, DCM migration. Shift Timings ; current evening shift only. POSITION GENERAL DUTIES AND TASKS : Proven experience in data center migration required. Strong VMWare skills to create VMs from scratch.

Main Responsibilities Responsible for working with business/product owner and gathering requirements Define HOOs, Skills, IVR prompts, priorities and other configuration details Define requirements around WFM and QM Consolidate and simplify IVR flows by optimizing flows Define best practices for prompts for chat and self-service Creating stories and sub tasks in Jira, attach documentation to stories Obtain approvals from product owners in timely manner Work with offshore developers and get requirements built Conduct workshops and present demos of work completed, gather feedback and update stories Work with SMEs and architects to document dependencies Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture Lead, facilitate and provide business expertise Contribute to project plans, to obtain approval for detailed plans and resource estimates Present weekly status reports to leadership Must Have: 5+ years of experience in leading CCaaS platform such as Genesys , NICE or Avaya 2+ years of extensive hands-on experience on WFM, Reports, Dashboards, Contact center SLAs Knowledge of Jira and Scrum Must have overview of integrations such as I/P output parameters, real time/batch integrations etc. Good understanding of SDLC Nice to have o Hands on development experience on any leading contact center platform

Job Title: Centre Manager - Centre For Sight Location: Gorakhpur - Uttar Pradesh Department: Operations / Administration Reports To: Regional Manager Key Responsibilities: * Operations Management * Staff Management * Financial Management * Patient Services and Quality Control * Regulatory and Compliance * Inventory and Procurement * Business Development & Marketing Key Skills: Leadership and team management Customer service orientation Operational and financial acumen Problem-solving and decision-making Strategic thinking and planning Qualifications: Bachelors degree in Hospital Administration, or Graduated in any stream At least 3–5 years of experience in healthcare or hospital operations, preferably in eye care. Strong leadership, communication, and organizational skills. Familiarity with hospital information systems (HIS), medical billing, and health regulations.

CEC - Correspondence - Grievance Redressal RL-Customer Experience Center-Customer Experience Center - Customer Service Job Role : Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Requirement : Graduate / Post Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction. Candidate should have an excellent verbal & written English communication. Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously. Flexible to get scattered 8 Week Offs in a month with 9hours shift. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound CEC - Unit Manager - Inbound DepartmentCustomer Experience CenterLocationThane/NoidaReporting RelationshipCEC HeadPosition GradeAssociate Vice President/Vice President Job Role Responsible for management of the Inbound teams for Liabilities/Assets or Cards Partnering & collaborating with sponsoring business Verticals for new mandates Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals. Ensuring superior service & sales delivery for a range of diverse financial services in a highly quality focused and challenging environment. Strategize and implement procedures and policies to ensure high quality customer experience. Ensuring strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Maximization of opportunity arising out of the customer engagement at CEC and creation of requisite efficient workflows. Graduate or MBA Experience in Customer Service atleast 5 yrs+, with an overall experience of around 12-15 years Contact center exposure in a banking / credit cards skill preferred. Experience in managing large teams (300+ FTEs) Knowledge of Contact Center IP platforms. Advanced people management and leadership skills Broad product and industry awareness Ability to persuade, influence and negotiate effectively at all levels within the organization. Excellent sales track record for liability, asset and TPP sales through different channels. Good communication & Interpersonal Skills. Eye for details. Presentation skills

: Job TitleICM/TFFI Center of Excellence Account Activity Review Associate Corporate TitleAssociate LocationBangalore, India Role Description The Corporate Bank was set up independently in 2019 and is now at the center of Deutsche Banks new strategy. The Corporate Bank is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. The ICM/TFFI Account Activity Review Center of Excellence (AAR CoE) team acts as a central function within Institutional Cash Management (ICM) & Trade Finance Financial Institutions (TFFI) for our Correspondent Banking clients. The team (located in Berlin and Mumbai) is tasked with providing vital levels of KYC due diligence and Non-Financial Crime Risk review and support within the overall Client Lifecycle. As its primary mandate, AAR CoE performs Account Activity Review & Analysis. This ensures timely identification and escalation of potential Sanctions & Embargos and Financial Crime & Money Laundering related risks. Todays regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role an important part of the first line of defense within the business. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Investigates Correspondent Banking client transactional behavior (Account Activity Reviews) in order to identify and document transactional outliers against expected client transactional activity behavior, in line with Risk Appetite Statement and relevant KODs/KOPs Investigates and analyses alerts output, generated by the firms strategic tools, to identify matches that require escalation to the line of Business (Accountable Client Owners (ACOs) KYC Operations as well as Anti Financial Crime (AFC)/Business Line Compliance and takes part in in-depth discussions as required Documents accurately alert dispositions for all hits and prepares summaries of relevant findings and communicates these to KYC Officers and ACOs Performs 4-Eyes Reviews of team output Ensures correct, clear and structured analysis and documentation of team deliverables for management, internal & external stakeholders and audit Identifies and implements process improvements and documentation. Supports/leads local or global initiatives or projects in close collaboration with Team Leads and other stakeholders (Business, Senior Management and Audit) Interprets latest Key Operating Procedures/Documents and KYC Guidelines and provides guidance to the team and function, if required, in liaison and agreement with KOP/KOD Owner Participates in/leads the ongoing training of team members. Close collaboration with KYC Officers and ACOs to gain specific market and client knowledge to support the decision-making process around relevance of alerts Your skills and experience Relevant university degree and/or equivalent professional experience Prior knowledge/experience with regulatory and/or KYC related topics Prior experience in Compliance, Anti Money Laundering, Transaction Monitoring, Know Your Client, Audit, Risk or other related roles required, ideally within large international Financial Institutions, with a focus on Correspondent Banking Very Good knowledge and awareness of Risks associated with Correspondent Banking First demonstrable project management experience preferred. Trade Finance (TF)/Trade Finance for Financial Institutions (TFFI) experience and expertise beneficial Excellent ability to filter large volume of data & information for relevance against established criteria. Very good research and analytical skills, combined with a good sense of risk awareness. Attention to detail, accuracy, diligence and the ability to deliver high quality results within tight deadlines. Strong communication, presentation and training skills, with the ability to convey the required messages across all stakeholder levels. Team player with strong work ethics, able to motivate others and able to work independently. Capable to work and collaborate within a multicultural and diverse environment. Fluent communication skills in written and spoken English required. Profound command of MS Office applications (Excel, Word, PowerPoint, Outlook) and general computer proficiency How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title ICM/TFFI Center of Excellence Account Activity Review Associate Corporate TitleAVP LocationMumbai, India Role Description The Corporate Bank was set up independently in 2019 and is now at the center of Deutsche Banks new strategy. The Corporate Bank is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide. The ICM/TFFI Account Activity Review Center of Excellence (AAR CoE) team acts as a central function within Institutional Cash Management (ICM) & Trade Finance Financial Institutions (TFFI) for our Correspondent Banking clients. The team is tasked with providing vital levels of KYC due diligence and Non-Financial Crime Risk review and support within the overall Client Lifecycle. As its primary mandate, AAR CoE performs Account Activity Review & Analysis. This ensures timely identification and escalation of potential Sanctions & Embargos and Financial Crime & Money Laundering related risks. Todays regulatory and compliance environment requires a robust and efficient KYC process and strong non-financial risk management, making the role an important part of the first line of defense within the business. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Investigates Correspondent Banking client transactional behavior (Account Activity Reviews) in order to identify and document transactional outliers against expected client transactional activity behavior, in line with Risk Appetite Statement and relevant KODs/KOPs Investigates and analyses alerts output, generated by the firms strategic tools, to identify matches that require escalation to the line of Business (Accountable Client Owners (ACOs) KYC Operations as well as Anti Financial Crime (AFC)/Business Line Compliance and takes part in in-depth discussions as required Documents accurately alert dispositions for all hits and prepares summaries of relevant findings and communicates these to KYC Officers and ACOs Performs 4-Eyes Reviews of team output Ensures correct, clear and structured analysis and documentation of team deliverables for management, internal & external stakeholders and audit Identifies and implements process improvements and documentation. Supports/leads local or global initiatives or projects in close collaboration with Team Leads and other stakeholders (Business, Senior Management and Audit) Interprets latest Key Operating Procedures/Documents and KYC Guidelines and provides guidance to the team and function, if required, in liaison and agreement with KOP/KOD Owner Participates in/leads the ongoing training of team members. Close collaboration with KYC Officers and ACOs to gain specific market and client knowledge to support the decision-making process around relevance of alerts Your skills and experience Relevant university degree and/or equivalent professional experience Minimum 3 years of prior knowledge/experience with regulatory and/or KYC related topics Minimum 3 years of prior experience in Compliance, Anti Money Laundering, Transaction Monitoring, Know Your Client, Audit, Risk or other related roles required, ideally within large international Financial Institutions, with a focus on Correspondent Banking Very Good knowledge and awareness of Risks associated with Correspondent Banking First demonstrable project management experience preferred. Trade Finance (TF)/Trade Finance for Financial Institutions (TFFI) experience and expertise beneficial Excellent ability to filter large volume of data & information for relevance against established criteria. Very good research and analytical skills, combined with a good sense of risk awareness. Attention to detail, accuracy, diligence and the ability to deliver high quality results within tight deadlines. Strong communication, presentation and training skills, with the ability to convey the required messages across all stakeholder levels. Team player with strong work ethics, able to motivate others and able to work independently. Capable to work and collaborate within a multicultural and diverse environment. Fluent communication skills in written and spoken English required. Profound command of MS Office applications (Excel, Word, PowerPoint, Outlook) and general computer proficiency How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

SkillNetwork Voice Admin LocationBengaluru we need candidate with experience in Cisco Contact center, with in depth knowledge on integration, development, and enhancement for this technology. CBR230K Exp - 9.5yrs - 13 yrs PFB the : PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience8-10 Years.