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5.0 - 8.0 years
10 - 14 Lacs
Kolkata
Work from Office
About The Role Skill required: Marketing Operations - Customer Service Technology Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle:Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We re on the lookout for passionate, talented individuals ready to make a difference. If you re eager to shape the future and drive success, this is your chancejoin us now and lets build something extraordinary together!As a Business & Technology Delivery Sr. Analyst (Voice Support), you will help us in managing/ resolving customer queries, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.In this role you will have strong skills in Excel and MIS reports, as you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Any Graduation,12th/PUC/HSC Minimum of 3 years of experience in customer service and/or call center environment Ability to handle disputes Hands-on experience with trouble-shooting Problem-solving skills Written and verbal communication Roles and Responsibilities: Manage and operate telephony systems, preferably in a cloud-based environment.Prepare and handle documentation related to telephony operations and projects.Oversee team activities, provide guidance, and deliver training to team members.Monitor and manage dialer operations, inbound and outbound (including preview, predictive, and auto-dial modes) segments.Identify and resolve issues, perform root cause analysis, and implement effective solutions.Handle tickets and escalations efficiently to ensure timely resolution.Collaborate with cross-functional teams to understand and implement the requirements.Manage new and existing projects, including program design and execution.Oversee and manage IVR (Interactive Voice Response) and IVA (Intelligent Virtual Assistant) platforms.Lead and execute change management projects to ensure smooth transitions.Continuously improve existing processes for enhanced efficiency and performance.Manage vendor relationships and interactions to ensure service quality.Apply basic AI concepts to enhance telephony operations and processes.Work collaboratively as part of a team to achieve organizational goals.Please note that this role may require you to work in rotational shifts Qualification Any Graduation,12th/PUC/HSC
Posted 3 weeks ago
5.0 - 8.0 years
4 - 5 Lacs
Bhiwani
Work from Office
Centre for Sight, Bhiwani is hiring for the below post. Post - Center Manager (Deputy Manager) Location - A/1, 2, Circular Rd, opposite Old Bus Stand Road, Panchayat Pocket, Naya Bazar, Housing Board Colony, Bhiwani, Haryana 127021 Qualification - Graduate / MBA (Preferred) Salary - upto 45K CTC Per Month Job Description Oversee day-to-day operations of the eye care centre ensuring smooth patient services and team coordination. Responsible for managing staff, facility administration, and maintaining service quality standards. Drive patient satisfaction, implement SOPs, and ensure compliance with healthcare norms. Accountable for centres Profit & Loss, cost control, and supporting overall business growth. Interested Candidate may share the CV at hr6@centreforsight.net or whatsapp the CV at 9560333617.
Posted 3 weeks ago
0.0 - 3.0 years
1 - 2 Lacs
Amritsar
Work from Office
AMRITSAR GROUP OF COLLEGES is looking for Admission Counselor to join our dynamic team and embark on a rewarding career journey Providing information to prospective students about the college or university, its academic programs, admission requirements, and financial aid options Conducting informational sessions, tours, and other events to engage prospective students and answer their questions about the institution Reviewing and evaluating applications, including transcripts, essays, and other supporting documents, to determine eligibility and suitability for admission Corresponding with prospective students, including follow-up emails and phone calls, to answer questions and provide guidance throughout the application process Representing the college or university at college fairs, high school visits, and other events to promote the institution and its programs Collaborating with other admissions staff and departments to develop and implement recruitment and outreach strategies Maintaining records and data related to prospective students and applications Supporting and assisting with other admissions-related activities, such as orientation and registration Strong communication, interpersonal, and organizational skills
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a Franchisee Manager at AADME Digital Marketing Institute, your primary responsibility will be to develop and implement strategies to sell franchise opportunities, identify potential franchisees, and drive the growth of the franchise network. You will be tasked with creating and presenting comprehensive franchise plans to potential franchisees, outlining the business model, investment requirements, and support provided. Additionally, you will play a crucial role in managing and supporting the franchisees in their day-to-day operations, ensuring adherence to AADME's standards and policies. Your attention to quality assurance will be essential in maintaining the consistent delivery of high-quality training across all franchise centers, upholding AADME's reputation and standards. In this role, you will also oversee the operations of the franchisor's center, ensuring smooth functioning and operational efficiency. It is imperative that you possess a deep understanding of various franchise models, covering legal, financial, and operational aspects. Your support and guidance to franchisees will be paramount in helping them achieve their business objectives and resolving any issues that may arise. To excel in this position, you should have demonstrated experience in selling and managing franchise businesses, preferably within the education or digital marketing sectors. Excellent verbal and written communication skills will be essential for effectively presenting franchise plans and building relationships with potential franchisees. Strong analytical skills are required to manage accounts, track financial performance, and evaluate the success of franchise operations. Your leadership abilities will be crucial in managing and supporting franchisees to ensure they meet the brand's standards and objectives. An in-depth understanding of different franchise models, including legal, financial, and operational aspects, will be beneficial. Your keen eye for detail in maintaining the quality of training deliveries across all franchise centers will be highly valued in this role. This is a Full-time or Part-time position with an expected 50 hours per week during day shifts. The role also offers a performance bonus. The ideal candidate should have a total of 5 years of work experience and must be available to work in person at the designated location.,
Posted 3 weeks ago
4.0 - 7.0 years
7 - 8 Lacs
Mumbai Suburban
Work from Office
Key Responsibilities: * Operations Management * Staff Management * Financial Management * Patient Services and Quality Control * Regulatory and Compliance * Inventory and Procurement * Business Development & Marketing Key Skills: Leadership and team management Customer service orientation Operational and financial acumen Problem-solving and decision-making Strategic thinking and planning Qualifications: Bachelors degree in Hospital Administration, or Graduated in any stream At least 57 years of experience in healthcare or hospital operations, preferably in eye care. Strong leadership, communication, and organizational skills. Familiarity with hospital information systems (HIS), medical billing, and health regulations.
Posted 3 weeks ago
5.0 - 10.0 years
3 - 6 Lacs
Pathanamthitta, Kollam, Alleppey
Work from Office
Precise Speciality Eye Care is looking for Center Manager to join our dynamic team and embark on a rewarding career journeyMust have good experience in managing End-to-End Centre operations.Need to manage the sales and operations of the center.Address the grievances of customers and take actions to ensure that they are fully satisfied.Smooth administration of center operations, target achievement of enrollment at center level, supervision of center staff and ensuring adherence to their responsibilities, implementation of local level marketing plan and generating queries.Experience in handling customers with excellent communication skills and passion to interact.
Posted 3 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Chennai
Work from Office
Job Summary: We are looking for two female candidates to fill the position of Front Office-cum-Admission Executive. The ideal candidates should possess excellent communication skills in English and/or Hindi. The role involves handling front office responsibilities, managing admissions, and completion of registration hence providing exceptional customer service. Key Responsibilities: Handle front office operations, including reception, telephone, incoming inquiry calls, messages and email management. Manage admissions, including responding to inquiries, processing applications, and coordinating with students and/or parents. Provide exceptional customer service to students and/or parents, and visitors/direct candidates/students. Develop and maintain coordination with students, parents, and other stakeholders. Perform other administrative tasks as required. Requirements: Good Hindi & English communication skills (one candidate) . Excellent interpersonal and customer service skills. Ability to work in a fast-paced environment. Proficiency in MS Office and other software applications. Tele-calling and voice calls skills are an added advantage. Salary and Benefits: Monthly salary: INR 15,000 + incentives
Posted 3 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Chennai
Work from Office
Job Summary: We are looking for HINDI and ENGLISH speaking female candidates to fill the position of Front Office-cum-Admission Executive. The ideal candidates should possess excellent communication skills in both Hindi and English. The role involves handling front office responsibilities, administration, managing admissions, and completion of registration hence providing exceptional customer service. Key Responsibilities: Handle front office operations, including reception, telephone, incoming inquiry calls, messages and email management Manage admissions, including responding to inquiries, processing applications, and coordinating with students and/or parents Provide exceptional customer service to students and/or parents, and visitors/direct candidates/students Develop and maintain coordinations with students, parents, and other stakeholders Perform other administrative tasks as required Requirements: Both Hindi and English communication skills is MUST Excellent interpersonal and customer service skills Ability to work in a fast-paced environment Proficiency in MS Office and other software applications Tele-calling and voice calls skills are an added advantage Salary and Benefits: Monthly salary: INR 15,000 + incentives
Posted 3 weeks ago
0.0 - 5.0 years
2 - 7 Lacs
Durg
Work from Office
Researching and identifying potential clients or customers. Generating new business leads through various channels such as cold calling, networking, online researchHello and leads provided by us. Establishing and maintaining relationships with clients, partners, and key stakeholders. Networking to expand the company's reach and influence within the industry. Develop and deliver persuasive sales pitches to potential clients. Present products or services to clients and address their queries and objections. Provide feedback from clients and the market to improve services. Represent the company in a professional and positive manner. Negotiate terms and conditions with clients, ensuring a mutually beneficial agreement. Understand client needs and concerns, and work to address them effectively.
Posted 3 weeks ago
7.0 - 12.0 years
6 - 8 Lacs
Sanand
Work from Office
To manage the day-to-day operations of the training center, ensure smooth delivery of skill development programs, maintain high student engagement, and act as a facilitator for training sessions.
Posted 3 weeks ago
15.0 - 23.0 years
40 - 90 Lacs
Hyderabad, Pune, Mumbai (All Areas)
Work from Office
Role & responsibilities Leads and directs the Business units service delivery through reporting leaders, managers and broader team. Establishes operational goals, objectives, and budgets and relevant measurement systems to monitor and report progress. Takes full ownership of driving on customer service delivery KPIs, operational metrics including productivity & quality whilst delivering better financial results including cost-to-serve. Responsibilities include the planning of optimal operating policies and procedures required to deliver quality services and enhance operational processes and workflows. Preferred candidate profile 15+ years of progressive experience on leading and managing large-scale (1000 FTE+) US revenue cycle management operations for multiple customers Excellent written and verbal English communication skills with an innate ability to articulate complex ideas in a simple manner
Posted 3 weeks ago
3.0 - 8.0 years
3 - 4 Lacs
Chennai
Work from Office
Key Responsibilities Business development Promoting the center in the best possible way by providing customer service excellence to parents and visitors Coordinate and lead tours/visits for prospective parents and visitors, promoting the Kido USPs and presenting the center in the best possible way, to ensure the center achieves and/or exceeds the enrolment targets. Following up with leads regularly to ensure better conversion ratios. Lead the parent journey, mapping and measuring customer service, at all points supporting the Kido brand promise and encourage parent endorsement, and marketing activities Leverage customer feedback to continually improve the centers service offerings, fostering a culture of continuous improvement. Develop and update communication channels, such as newsletters and School Diary, etc inaccordance with the Kido Marketing Strategy to promote the center to both existing and new parents Promote the center by identifying newsworthy stories for the media and PR opportunities Guideand regularly review signages, collaterals, touch points etc., and ensure that the center meets Kido branding guidelines as defined and stipulated by Corporate Office Conduct research into the marketplace, monitoring changes and developments Monitor competitor activity, analyzing trends and best practices to stay ahead in the marketplace and identify areas for improvement. Organize parent/community events in order to engage parents at promoting center brand awareness and enhance enrolments Identify and engage with key stakeholders such as local businesses, schools, and community organizations to build partnerships that support the growth and visibility of the center. In conjunction with the Operations Manager and the Corporate Team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current Data maintenance In collaboration with the Operations and Academics team, develop an events calendar to support the enrolment activities for the academic year Activate Corporate tie ups as community creche Logistics: Track and manage Logistics (current stock maintenance and timely procurement towards exhausted material) Ensure timely procurement and distribution of materials to avoid disruptions in daily operations, including ensuring classroom supplies, learning materials, and office equipment are always available Staff Management: Help in Recruitment for all, Annual performance goals, appraisals, counseling them by offering corrective advise and action if performance dips Provide mentorship and career development opportunities for staff to enhance retention and employee satisfaction Promote a culture of inclusivity and diversity in the workplace to create a supportive environment for all employees Foster a positive and motivating work environment, encouraging team collaboration, professional growth, and a strong sense of ownership In-service training, workshops to improve staff performance Assist in class if necessary and/or arrange for relief staff in the absence of a teacher Attendance and leave management Regular meets with Teachers and Other School Staff to manage, review progress and effectiveness of the various programs offered Manage parent grievances and concerns promptly in conjunction with the Teachers Health and safety: Follow all the health and safety protocols for children and staff Implement protocols for managing and reporting incidents effectively, ensuring compliance with regulatory requirements and company policies Undertake Fire Evacuation Drills and other Health and Safety Exercises regularly and maintain records Provide regular health and safety training for staff, ensuring everyone is well-equipped to handle emergencies Maintain First Aid Box and provide/guide regular First Aid Training Other Responsibility Areas: Coordinate with external vendors for the supply of food, cleaning, and other requirements, services, ensuring high standards of compliance with health and safety guidelines Working Relationship 1. Internal: Corporate team, School, Children 2. External: Existing Parents, Leads, Vendors Education / Experience 1. Education: MBA in Marketing/Bachelor's degree in Business Administration/Equivalent qualification 2. Experience: Minimum 4 years of relevant work experience in a preschool or as a Centre Head Interested candidate can share your resume to 9500026464 or careers.india@kidoschools.in
Posted 3 weeks ago
8.0 - 12.0 years
10 - 11 Lacs
Surat
Work from Office
• Achieve the Branch Targets. To plan various marketing activities within assigned region. • Champion entire student cycle: Prospecting, Counseling, Admission, Orientation, Support. • Meets the Principals, Coordinators and management Personnel. Required Candidate profile Exp - 8 to 12 years Salary - 12 to 15 lpa Location - Vesu and Varachha, Surat Week off - Rotational Candidate must have Experience in Education Industry Please Call on - 9560477391
Posted 3 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Pune
Work from Office
Role Purpose Associate Consultant is the first step in the consulting ladder. The role is responsible for completing high quality in-depth analysis and research to support successful completion of consulting projects. They will also support the practice through data collection, market research and analytics. The Associate Consultant must achieve high personal billability. Do 1. Consulting Execution I. An ambassador for the WIPRO tenets and values II. Client focused and tenacious in approach to solving and achieving client objectives III. Organizes work competently and ensures timeliness and quality deliverables IV. Develops understanding of best practice in given area and industry knowledge, and can apply this under supervision 2. Business development I. Ensures high levels of individual utilization achievement in line with the levels expected as part of the goal setting process II. Anchors market research activities in the chosen area of work III. Support sales activities as required as directed by the practice sales teams IV. Makes effort to start to understand WIPRO's core service and consulting offerings V. Helps identify additional sales opportunities and works with assignments /practice leadership to pursue 3. Thought Leadership I. Builds understanding and insight into chosen industry and technology trends II. Contributes to team thought leadership III. Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study IV. Educate and build awareness in the team in Wipro guidelines on revenue recognition, pricing strategy, contract terms and MSA V. Ensure that the Performance Nxt is followed for the entire team a. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team 4. Contribution to Practice/Wipro I. Continually delivers all Wipro admin in a timely manner (timesheets, appraisals, expenses, etc.,) II. Is visible and engaged within own practice, proactively participates and makes a demonstrable contribution to internal activities III. Contributes to the IP and knowledge management of Wipro and GCG and ensure its availability on the central knowledge management repository or Wipro and GCG IV. Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform V. Engages with other Consulting and delivery teams to enhance collaboration and growth VI. Makes use of common methods and tools which are proven to work Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of consulting engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of consulting projects delivered Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Support the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of ideas generated and contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices, consulting community initiatives Knowledge Management - Number of Assets owned/contributed to Consulting Central Mandatory Skills: Genesys Cloud Contact Center Admin. Experience1-3 Years.
Posted 3 weeks ago
0.0 - 3.0 years
2 - 6 Lacs
Pune
Work from Office
About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. : Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 3 weeks ago
0.0 - 3.0 years
2 - 6 Lacs
Mumbai
Work from Office
About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. : Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 3 weeks ago
0.0 - 1.0 years
1 - 5 Lacs
Bengaluru
Work from Office
A contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner. Qualification for Calling Agent: 4 or more years experience in the contact centre and preferably in the wealth management industry Bachelors degree (or equivalent) English: Fluent Ability to speak 2 or more regional languages Good knowledge of Mutual funds, Knowledge of Insurance and Stocks will be an added advantage Roles and responsibilities To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers Acquire required product and process knowledge and keep a track of all the changes Maintaining a positive, empathetic and professional attitude toward customers at all times. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Follow the escalation matrix and SLA to achieve process goals Gather customer feedback and share with our Product team for improvement Flexible to switch roles when needed and support chat to keep the BAU activities running smoothly. Flexible to work on rosters - 5 days a week and rotational offs
Posted 3 weeks ago
5.0 - 8.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Job Title - S&C Global Network - AI - Hi Tech - Data Science Senior Analyst Management Level: 10-Senior Analyst Location: Bengaluru Must-have skills: Prompt Engineering Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. WHATS IN IT FOR YOU We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Prior experience in leading teams that develop data science/GenAI solutions will be preferred. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accentur Qualification Experience: 5 to 8 Years Educational Qualification: Minimum 15 Years of Education
Posted 3 weeks ago
4.0 - 9.0 years
16 - 20 Lacs
Hyderabad
Work from Office
Job Title - S&C Global Network - AI - Hi Tech - Data Science Senior Analyst Management Level:10-Senior Analyst Location:Bengaluru Must-have skills: Prompt Engineering Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. WHATS IN IT FOR YOU We are seeking a skilled and experienced Senior Data Scientist to join our Hi-Tech practice. The ideal candidate should have hands-on experience in data science within industries such as semiconductors, enterprise technology, consumer technology, medical technology. As a Senior Data Scientist, you will be responsible for developing AI models/applying GenAI techniques in areas such as marketing & consumer analytics, predictive asset maintenance, production optimization, supply chain, sales & channel partner program analytics, and connected products. You will be leading design and delivery on client projects. What you would do in this role Develop and implement AI models and GenAI applications to address business challenges in semiconductors, enterprise technology, consumer technology, medical technology and related industries. Collaborate with cross-functional teams to gather requirements, design solutions, and deploy models into production environments. Create industry-leading points-of-view in the client domains you are working on that ensures our positioning as a value-partner Design and implement GenAI based solutions through contextual prompt engineering and prompt tuning and supporting solution architects on the design of GenAI-powered solutions/assets. Utilize your expertise in PLM/ERP/CRM/Contact Center systems to integrate data sources and ensure seamless operation of AI solutions. Design and develop machine learning models using Python, with proficiency in NLP and Computer Vision techniques. Architect functional solutions and provide technical guidance to enhance the performance and scalability of AI systems. Leverage cloud platforms, with preference for Azure/GCP, and experience with AWS is also valued. Stay updated on emerging technologies and industry trends, contributing to continuous improvement initiatives within the organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Proven track record of developing AI models in areas such as channel analytics, marketing & customer experience, supply chain analytics, predictive maintenance, production optimization, and connected products. Strong proficiency in Python programming, with experience in NLP and Computer Vision. Exposure to PLM/ERP/CRM systems and understanding of their integration with AI solutions. Experience with cloud platforms, preferably Azure/GCP, and familiarity with AWS. Knowledge of LLM exposure and experience with tools such as ChatGPT, Llama 2, Claude 2, Hugging Face, etc. for prompt engineering, prompt tuning, etc will be an advantage. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience:Minimum 4 Years Educational Qualification:Minimum 15 Years of Education
Posted 3 weeks ago
10.0 - 20.0 years
8 - 10 Lacs
Jalandhar, Ludhiana, Lucknow
Work from Office
1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre
Posted 3 weeks ago
0.0 - 2.0 years
0 - 2 Lacs
Mumbai
Work from Office
we are seeking a highly organized and detail-oriented individual with developed communication skills and to support our coaching team in administrative tasks.
Posted 3 weeks ago
4.0 - 6.0 years
2 - 4 Lacs
Bengaluru
Work from Office
A contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner. Qualification for Calling Agent: 4 or more years experience in the contact centre and preferably in the wealth management industry Bachelors degree (or equivalent) English: Fluent Ability to speak 2 or more regional languages Good knowledge of Mutual funds, Knowledge of Insurance and Stocks will be an added advantage Roles and responsibilities To assist customers with queries related to their investments, products , features etc via calls and chats and deal with multiple customers Acquire required product and process knowledge and keep a track of all the changes Maintaining a positive, empathetic and professional attitude toward customers at all times. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools and record all customer interactions Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Follow the escalation matrix and SLA to achieve process goals Gather customer feedback and share with our Product team for improvement Flexible to switch roles when needed and support chat to keep the BAU activities running smoothly. Flexible to work on rosters - 5 days a week and rotational offs
Posted 3 weeks ago
3.0 - 6.0 years
0 - 1 Lacs
Bengaluru
Work from Office
Role & responsibilities As a Center Director , your job will be to deliver exceptional care and education to our children, and to be the main point of contact our families. To lead a high performing sustainable childcare and education business with a motivated and self-directed team, consistent with all aspects of our Mission in Motion . Keeping Everyone Safe by continuously improving the practices, policies, processes and behaviours that underpin a safety culture Designated Safeguarding Lead for the center Set the highest standards of behaviour across their setting consistent with the HEART principles Coach the highest levels of performance from every member of their team Deliver world class customer service aligned to local customer expectations Ensure high quality care and education maintaining internal green audits and external good, excellent or outstanding regulatory assessments Optimise budgeted ROS Deliver (or exceed) budgeted occupancy levels Have up to date knowledge of early education and childcare quality standards and ensure compliance with these at all times, including sound pedagogical knowledge ensuring staff provide effective teaching and learning Develop and execute your nursery strategy to outperform people, quality and growth KPIs Attend client meetings as required Preferred candidate profile Early Years Qualification (Early Years Degree desirable) Sound/Good commercial acumen Powerful performance coach Collaborative and decisive Analytical capability Planning and strategy Uncompromising on quality Up to date knowledge of regulatory requirements Proficiency in MS Office and English To work all of the following shifts on a rotational basis: 8am-5pm, 9am-6pm, 10am-7pm and 11am-8pm - NO FIXED SHIFT AVAILABLE Monday to Friday Rotational shift Working pattern: 8am-5pm, 9am-6pm, 10am-7pm and 11am-8pm (Monthly rotational shifts) Work Location -Helios Business Park, Kadubeeshanalli
Posted 3 weeks ago
3.0 - 8.0 years
4 - 6 Lacs
Nirmal
Work from Office
Job Description:- The key role is to drive overall performance of the centers to Operational Excellence and supporting centres with quality leads for placements for the assigned centres. 1. Responsible for overall Grow PwD program implementation in the assigned area by effectively monitoring outreach/mobilization plan. 2. Ensuring Enrolment benchmarks were achieved at all the centres. 3. Planning strategies for revenue generation and ensure its compliance as per defined benchmarks. 4. Independently handling Employer connect for the respective centres. 5. Providing all the support required to centre for the placement and providing post placement support required for PwDs. 6. Networking and building strong relations with all the Employers and raising relevant job orders for the centres. 7. Collecting feedback from the Aspirants related to training and quality delivery of the program. 8. Identifying the needs of Employers and connecting them from sensitization. 9. Timely submission of all the reports to RM and all other stakeholders. 10. Ensuring all the centre expenditure is within the budget allocated and utilization the resources effectively. 11. Ensuring all modules in the session planner is delivered in the classroom effectively. 12. Ensuring real time data updation is happening in IT portal. 13. Any other activity assigned by reporting manager. I also request you to go through our website for understanding more about our organization.
Posted 3 weeks ago
0.0 - 1.0 years
3 - 5 Lacs
Ahmedabad, Rajkot, Surat
Work from Office
-Counselling of new students -Lead the sales process, establish contact, call and meet prospective students -Be the first point of contact for all sales-related queries and communication -Explain course details to students/parents
Posted 3 weeks ago
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