462 Center Management Jobs - Page 7

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Key Responsibilities Provide real-time technical repair assistance to field technicians via voice and digital channels. Evaluate and process warranty claims for parts, labor, and services in accordance with Cummins Warranty Administration Manual (WAM). Communicate with dealerships and vendors to resolve discrepancies or request additional documentation. Ensure all claims and support activities comply with manufacturer guidelines and regional policies. Document customer interactions and technical information accurately in Cummins systems. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Deliver training to new hires and contribute to knowledge base content as a Subject Matter Expert (SME). Escalate complex issues with appropriate documentation and follow-up. Maintain up-to-date knowledge of Cummins systems, processes, and service practices. External Qualifications and Competencies Qualifications Requirement Description Education Bachelors degree in any stream (Preferred: Mechanical / Automobile) Licenses/Certifications May require licensing for compliance with export controls or sanctions regulations Language Proficiency in English (spoken and written) Skills and Competencies Technical Knowledge: 2+ years of experience in engine diagnostics, claims analysis, repair assistance, and part support. Understanding of Cummins engine systems and warranty processes. Familiarity with service documentation and technical troubleshooting. Customer Service: Strong communication skills across phone, email, and chat. Ability to manage customer expectations and resolve issues efficiently. Core Competencies: Action Oriented Tackles challenges with urgency and enthusiasm. Collaborates Works effectively with internal and external stakeholders. Communicates Effectively Tailors communication to audience needs. Customer Focus Builds strong relationships and delivers customer-centric solutions. Manages Complexity Analyzes and resolves multifaceted issues. Manages Conflict Handles disagreements constructively. Directs Work Delegates and removes obstacles to ensure task completion. Values Differences Embraces diverse perspectives and cultures. Process Expertise: Service Capability & Coverage Understands service network capabilities and customer expectations. Service Documentation Accurately captures and verifies technical and customer data. Service Information Process Organizes and delivers technical content effectively. Warranty Process Analyzes failures, determines eligibility, and processes claims accurately. Additional Responsibilities Unique to this Position Experience Total Experience: 34 years Relevant Experience: Minimum 2 years in automotive/engine diagnostics, warranty management, or technical support Preferred Background: Prior experience in a voice-based technical support or customer service role

Roles and Responsibilities We are looking for passionate people to work with us as Centre Head (Principal) This position will be responsible for the day today activities of the center and will ensure that the center function is organized and efficient and produces operational efficiencies. Responsibility She will be responsible for driving the revenue growth as well as bringing in operational efficiencies in the Centre. Converting Inquiry into admissions Implementing Outdoor Marketing Campaign in their territory Should participate in Lead Generation activities by way of creating Events, Road Shows and in-center activity. Staff Retention Comfortable with the given KRAs / New Strategies Parent Engagement Academic Implementation Revenue Maximization Sales Desired Candidate Profile 4-10 years of experience preferable in Education/Counseling/ Sales/Customer Service Admission, Counselling and Team handling Leadership and managerial skills Excellent command over English language verbal and written Any Graduate, and additional related degree would be an added advantage Perks and Benefits Attractive Incentives You can connect and share your resumes @ 8369964450 / 8369449203

We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 5 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

We are looking for a highly motivated and results-driven individual with 1 to 6 years of experience to join our team as an Agent in the Call Centre based in Bengaluru. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment. Roles and Responsibility Make outbound calls to customers based on assigned leads or data to introduce home loan products, services, and offers. Explain product features and value propositions clearly to potential customers. Identify customer needs and qualify leads for the sales team by understanding their requirements. Document interactions and update customer records accurately. Convince customers to purchase or upgrade products and services while achieving individual sales targets. Handle objections and resolve queries efficiently to ensure high customer satisfaction. Job Graduate or Masters/Postgraduate degree in any field. Minimum 1 year of experience in a related field, preferably in banking or financial services. Excellent communication and interpersonal skills are required to build strong relationships with customers. Ability to work in a team environment and meet performance targets consistently. Strong problem-solving skills are necessary to handle customer complaints and concerns. Adherence to company policies, scripts, and call guidelines is essential. Maintain accurate call logs and activity reports. Provide feedback to management regarding customer trends and challenges. Additional Info The selected candidate will be working at J.P Tech Park - J Grades.

We are looking for a highly skilled and experienced Centre Manager to lead our branch operations at Vijaya Diagnostic Centre. The ideal candidate will have a strong background in healthcare management and excellent leadership skills. Roles and Responsibility Manage daily operations of the centre, ensuring smooth functioning and high-quality patient care. Oversee staff performance, providing guidance and training to improve overall efficiency. Develop and implement strategies to enhance customer satisfaction and increase market share. Maintain accurate records and reports, ensuring compliance with regulatory requirements. Foster a culture of excellence, promoting teamwork and collaboration among staff members. Analyze data and metrics to identify areas for improvement and optimize processes. Job Requirements Proven experience in managing healthcare facilities or related fields. Strong knowledge of healthcare operations, including medical billing and insurance claims. Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and management. Ability to analyze data and make informed decisions to drive business growth. Strong leadership and team management skills, with experience supervising and mentoring staff. Familiarity with quality control measures and patient safety protocols is essential.

Responsibilities: * Clinic Operations * Team Leadership * Customer Service * Inventory Management * Quality Control Health insurance Provident fund Free meal Over time allowance Maternity policy Performance bonus Referral bonus Leave encashment Gratuity

We are looking for a highly motivated and results-driven Associate to join our Call Center team in Bengaluru. The ideal candidate will have 2 to 8 years of experience in sales or customer service, with excellent communication and relationship-building skills. Roles and Responsibility Build, develop, and manage a client portfolio to identify new business opportunities. Generate leads and conduct outreach through calls, emails, and meetings to present tailored solutions. Present products or services to clients, articulating their value to close sales and secure long-term contracts. Collaborate with internal departments to ensure client satisfaction and seamless integration of feedback. Maintain accurate records of sales activities, pipelines, and performance metrics in the CRM system. Stay informed on industry trends, product updates, and competitor activities to effectively position in the market. Job Minimum 2 years of proven experience as a sales representative or in a similar role. Excellent communication, negotiation, and relationship-building skills. Strong self-motivation and goal-oriented mindset. Adaptability to adjust sales tactics based on client feedback and evolving market demands. Ability to work independently and collaboratively within a fast-paced environment. Any Graduate degree.

We are looking for a highly skilled and experienced Team Leader to manage our sales team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in sales management, with excellent leadership and communication skills. Roles and Responsibility Manage the overall running of the sales team to achieve growth and hit sales targets. Develop and implement strategic sales plans to expand the company''s customer base and solidify its presence. Assess the team''s strengths and weaknesses to identify areas for improvement. Establish productive and professional relationships with key personnel in assigned customer accounts and memberships. Build and promote healthy, long-lasting customer relations with existing and new suppliers by partnering with them. Develop and implement new sales initiatives, strategies, and programs to capture key demographics. Liaise and develop professional relationships with regional Representatives and Executives. Attend conferences and exhibitions to identify opportunities. Manage relationships with internal and external stakeholders. Assist in account management for industry suppliers. Oversee financial invoicing for all department activities within the set budget. Liaise with the Commercial Manager, Courses & Events Team Leader, and colleagues to implement proposed changes and improvements. Undertake other duties as requested. Manage budgets and update financial records. Job Excellent organizational and time-management skills. Working knowledge of Microsoft Office. Excellent customer service skills. People management skills. Excellent oral and written communication skills. Organizational skills and attention to detail. Negotiation skills. Presenting skills. Any Graduate. Industry Knowledge and Experience is desirable.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Position: Call Center Executive - Financial Products Sales Location: Gurgaon, India Job Type: Full-time Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company, including but not limited to loans, insurance, investment plans, and credit cards. Customer Engagement: Build rapport with customers, understand their financial needs, and provide personalized solutions. Sales Targets: Meet or exceed daily and monthly sales targets by effectively pitching financial products and closing deals. Compliance: Adhere to all regulatory guidelines and internal policies while communicating information about financial products. Documentation: Ensure accurate and complete documentation for all sales transactions, adhering to company standards and procedures. Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction, address any concerns, and explore opportunities for additional products or services. Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies. Qualifications and Skills: Education: Minimum of a Bachelor's degree in Business, Finance, or a related field. Experience: Proven experience in outbound sales, preferably in a call center environment. Experience in selling financial products is a plus. Communication Skills: Excellent verbal communication skills in English and Hindi. Ability to articulate product features and benefits clearly. Sales Skills: Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets. Customer-Centric Approach: A customer-focused mindset with the ability to build and maintain strong relationships. Team Player: Ability to collaborate with team members and contribute to a positive

Location: Noida, Uttar Pradesh, India Posted Date: 05/01/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance Responsibilities Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products Ensuring agents understand and comply with all call center objectives, performance standards, and policies Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary Identifies creative ways to reduce cost by streamlining processes and systems (i e modification of responsibilities or consolidation of tasks, elimination of non-value added processes) Drives continuous improvement through trend reporting analysis and metrics management Offers new ideas and suggestions for improvement Identifies and implements new practices and processes that are ?best in field" Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority Confers with reporting manager on complex or unusual situations Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization Ensures 100% adherence to all company policies and procedures (i e Security, Health, Safety and Quality) Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific Interprets a variety of instructions furnished in written, oral, diagram or schedule form Understands and embraces the business and call center operations strategic direction Performs other duties as assigned Skills Requirements 3 or more years of call center experience in collections/sales/customer service/technical support 1 or more years of supervisory experience Education Requirements High school diploma, G E D , Trade/Vocational School certificate or equivalent required Physical Requirements Occasionally exert up to 10 lbs of force to push, pull, lift or otherwise move objects Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal Speak, type and/or sit for extended periods of time Consistent attendance is an essential function of the job iQor com

Job description Generalist,Payroll, Knowledge Hire new staff as per the company requirement to ensure smooth functioning of management company operations Maintain employee payroll and keep record of bonuses Required Candidate profile Discuss about compensation and benefits for the employees with the higher management

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives. Lead and motivate the employees to advance employee engagement and develop a high performing managerial team. Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. Make high-quality investing decisions to advance the business. Enforce adherence to legal guidelines and in-house policies to maintain the companys legality and business ethics. Review financial and non-financial reports to devise solutions or improvements. Establish timeliness in all deliverables as well capability to adjust in a volatile environment. Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.). Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. Maintain a deep knowledge of international markets and SEO industry operations. Proven experience as Head of Operations or relevant role Understanding of business functions such as HR, Finance, marketing etc. Demonstrable competency in strategic planning and business development Working knowledge of data analysis and performance/operation metrics Working knowledge of IT/Business infrastructure (SEO Industry) and MS Office Outstanding organizational and leadership abilities Excellent interpersonal and public speaking skills Aptitude in decision-making and problem-solving BSc/BA in Business Administration or relevant field; MSc/MBA is a plus

US calling Outbound Calls Lead Generation Business development Must be very good English Speaking. calling Process BPO Experince Position Based in JMD Megapolis Sohna Road US process Night Shift

Immediate hiring for a Position of CENTRE HEAD for our Study Visa Immigration Company and Aviation Training Academy based out in PANIPAT ( Haryana) Minimum 1-3 years of managerial experience in education, training, or immigration consultancy ( NO FRESHERS should apply) For Telephonic Round Call on +91-9999411366 OR +91- 9899453535 (Any Time) If you are interested Kindly share your Resume on - Prithvi@cita.co.in Starting Salary will be from Salary 30,000 Rs to 38,000 Rs in Hand Fixed Job Location Panipat Huda Sec 11-12, Above Dominos Pizza Age - 26-38 Years only Female Required Qualifications & Skills: Graduate or Postgraduate in any discipline ( No Undergraduate) Strong interpersonal and communication skills. Fluency in English and Hindi; knowledge of other regional languages is a plus. Working knowledge of MS Office and CRM tools. Managing a team of 2-3 people who will be doing calling and then handle calls, if any family wants to speak to Senior Jobs and Responsibilities for Admission Counsellor Manage client consultations for student visas and Aviation Courses Ensure accurate documentation, application filing, and follow-ups. Coordinate with Employees and Families who are coming to CITA Office Lead a team and ensure staff motivation and performance. Handle walk-ins, client queries, and updating and sending reports to Delhi Head office Monitor targets and ensure achievement of business objectives. Plan and execute marketing activities for both verticals. Maintain records, reports, and compliance-related documentation. Handle student admissions, scheduling, and inquiries. Maintain discipline, attendance, and performance tracking. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in Career Councelling Office Timings - 9 Am to 7 Pm If you clear all your Rounds with the Managers and Interview Panels, joining will be in next 2 days Interview Address and Job Location will be in PANIPAT CITA Building no 36, 2nd floor, Above Dominos Pizza Near Ahuja Sweets, Huda Sector 11-12, Panipat (Haryana) www.cita.co.in Head office Address CITA Corporate tower, 2nd floor, Dwarka Mor, New Delhi 110053

Deep understanding of EYFS & play-based pedagogy Oversee operations & curriculum implementation across preschool centers Dynamic leader with expertise in early education,curriculum development,center operations,training,compliance & parent engagement Required Candidate profile 3+ years of experience in International Preschool Diploma/Certification in Early Childhood Education EYFS/British Curriculum training (preferred) Knowledge of Preschool operations & regulations

Desfa is looking for Admission Counsellor to join our dynamic team and embark on a rewarding career journey Providing counselling services to clients Assisting clients in developing strategies to overcome their challenges Maintaining accurate and comprehensive client records Collaborating with other mental health professionals to develop effective treatment plans for clients Participating in training programs to improve counselling skills Handling crisis situations effectively and appropriately Educating clients about mental health issues and promoting healthy habits and lifestyles

Immediate hiring for a Position of CENTRE HEAD for our Study Visa Immigration Company and Aviation Training Academy based out in PANIPAT ( Haryana) Minimum 1-3 years of managerial experience in education, training, or immigration consultancy ( NO FRESHERS should apply) For Telephonic Round Call on +91-9999411366 OR +91- 9899453535 (Any Time) If you are interested Kindly share your Resume on - Prithvi@cita.co.in Starting Salary will be from Salary 30,000 Rs to 38,000 Rs in Hand Fixed Job Location Panipat Huda Sec 11-12, Above Dominos Pizza Age - 26-38 Years only Female Required Qualifications & Skills: Graduate or Postgraduate in any discipline ( No Undergraduate) Strong interpersonal and communication skills. Fluency in English and Hindi; knowledge of other regional languages is a plus. Working knowledge of MS Office and CRM tools. Managing a team of 2-3 people who will be doing calling and then handle calls, if any family wants to speak to Senior Jobs and Responsibilities for Admission Counsellor Manage client consultations for student visas and Aviation Courses Ensure accurate documentation, application filing, and follow-ups. Coordinate with Employees and Families who are coming to CITA Office Lead a team and ensure staff motivation and performance. Handle walk-ins, client queries, and updating and sending reports to Delhi Head office Monitor targets and ensure achievement of business objectives. Plan and execute marketing activities for both verticals. Maintain records, reports, and compliance-related documentation. Handle student admissions, scheduling, and inquiries. Maintain discipline, attendance, and performance tracking. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in Career Councelling Office Timings - 9 Am to 7 Pm If you clear all your Rounds with the Managers and Interview Panels, joining will be in next 2 days Interview Address and Job Location will be in PANIPAT CITA Building no 36, 2nd floor, Above Dominos Pizza Near Ahuja Sweets, Huda Sector 11-12, Panipat (Haryana) www.cita.co.in Head office Address CITA Corporate tower, 2nd floor, Dwarka Mor, New Delhi 110053

Looking for a Center Admin to oversee daily operations, staff coordination, patient services, and facility management. Ensure smooth functioning of the hospital and compliance with healthcare standards. Strong leadership and admin skills required. Health insurance Maternity policy

Role & Responsibilities Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance the team sales skills. Continuously improve the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency. Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention. Maximizing the conversion of leads into enrollments. Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales. Generate regular reports on sales performance, enrollment data, and other key metrics, providing insights to senior management for strategic decision-making. Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations. Mentor and teach the content to ensure that the learners are interview ready. Understand the subject and develop courses to help learners meet high standards. Understand the content development process; work with educational content across all levels. Work closely with senior faculty, freelancers and global industry leaders.

Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible wa Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

We are looking for a skilled professional to join our team as a Centre Manager in Vijaya Diagnostic Centre, located in the healthcare industry. The ideal candidate will have 8 to 10 years of experience and be responsible for managing branch operations. Roles and Responsibility Manage daily operations of the centre, ensuring smooth functioning and high-quality services. Oversee staff management, including recruitment, training, and performance evaluation. Develop and implement strategies to improve operational efficiency and customer satisfaction. Coordinate with various departments to ensure seamless service delivery. Maintain quality control measures to uphold high standards of medical care. Analyze financial reports to optimize resource allocation and revenue growth. Job Requirements Minimum 8 years of experience in a similar role within the healthcare industry. Strong leadership and management skills, with the ability to motivate teams. Excellent communication and interpersonal skills, enabling effective collaboration with staff and clients. Ability to analyze financial data and make informed decisions to drive business growth. Strong problem-solving skills, capable of resolving complex issues efficiently. Commitment to delivering high-quality patient care and maintaining exceptional customer service standards.