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Kotak Life Insurance
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CEC Team Leader - Retail Assets

CEC Team Leader - Retail Assets

Kotak Life Insurance

1 - 2 years

5 - 8 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

customer service retail sales retail sales store management project management team management retail operations store operations business development apparel marketing team leading inventory management customer handling project planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

CEC Team Leader - Correspondence - Retail Assets
Job Role :
The Team Lead is responsible for handling a team of Email from RL business. One on One call listening / Email Audit / Social Media responses audit and feedback. Drive team's performance by sharing the feedback on a daily basis. Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Manage the day to day operations of the team. Monitor the activities to ensure all service levels committed are met and exceeded. Publish the daily report to TM and UM. :
GraduateMinimum 1 to 2 years of Team Leader or Team Coach or SME experience in customer service role on email support or calls.Excellent communication skills Verbal & WrittenFlexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidaysFlexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shiftGood listening skills and strong communication abilities.Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrityTeam Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

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CEC Team Leader - Retail Assets