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Kotak Life Insurance
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CEC Officer - Correspondence - Retail Liabilities

CEC Officer - Correspondence - Retail Liabilities

Kotak Life Insurance

2 - 6 years

4 - 7 Lacs

Thane

Posted:2 weeks ago| Platform:

Apply

Skills Required

retail sales business development retail sales marketing team management retail operations channel sales customer service store operations apparel brand management channel management store management inventory management internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handling customer queries / complaints primarily on emails.

Adhere to agent-level Service Level Agreement (SLAs) specific by the process.

Ensure adherence to time schedules (Turn Around Time).

Complete the logs specified by the process (End-of-day target).

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process.

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Provide inputs to improve work procedures that can enhance overall team performance.
Job Requirements:

Willingness to learn and a flair for knowledge.

Attitude of continuous improvement.

Excellent communication skills Written & Verbal.

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

Graduate.

Willing to work in shifts.

Confident person.

Should be able to establish rapport quickly with peers, managers & customers Posses an upbeat , positive can-do attitude.

Great listening skills and strong communication abilities.

Ambition, Energy, self-starter, Fun.

Innovation and Learning.

Integrity.

Team playerCandidate must be able to work effectively with all levels of the organization.

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CEC Officer - Correspondence - Retail Liabilities