CBS-BMC-Creative Services-Senior Associate-Workflow Coordinator

Discipline-Design for Technology

Role Type-Visual Design

The opportunity

EY GDS Creative Center of Excellence (CoE) is an inhouse agency that helps EY teams build a better working world by delivering high-impact, high-quality and on–brand creative solutions. People in the CoE help create experiences that are not just creatively inspiring, but also strategically precise and deeply human — across multiple media platforms.

As a Senior Associate — Senior Workflow Coordinator, you act as the interface between the creative team and the customers/customer groups. You are the primary point of contact for creative resourcing and work scheduling and play a critical role in ensuring on-time delivery in a fast-paced, deadline-driven creative agency environment. With your sound knowledge of the creative production process, you can determine the workload capacity for a creative resource and justify the timing and resource allocations. You have a knack to identify roadblocks, competing priorities and bottlenecks — thereby ensuring on-time and on-budget delivery. You are focused on maximizing efficient scheduling/production and so work to optimize existing processes and procedures accordingly.

Your key responsibilities

• Capture customer requirements for creative projects, allocate tasks to the team members based on their bandwidth and skillset, while negotiating deadlines and providing the cost estimates accordingly
• Ensure resource estimates and actual assignments are recorded and regularly updated in the internal systems
• Meet and exceed customer expectations, turnaround time and team efficiency
• Maintain an appropriate level of work within the team to meet utilization targets and alert the managers of any workload issues
• Maintain billing records and time tracking and produce routine and custom reports, as necessary
• Participate and contribute to the discussions on workflow planning, scheduling, delivery and overall cost-effectiveness
• Stay up-to-date with firm-wide time tracking mechanism, and socialize/advocate the same to the teams/customers
• Train new employees on operational standards and time-tracking processes
• Liaise with the third-party vendors for procuring images, background music and any other assets
• Anticipate project risks, delays and any other roadblocks and proactively communicate to team managers for redressal \
• Act as the go-to person for volume management, project clarification, and handling customer expectations

Skills and attributes for success

• Organized, adaptable and detail-oriented
• Knowledge of creative production process
• Excellent communication (comprehension, verbal and written) and interpersonal skills with the ability to communicate and persuade
• Ability to interact effectively and positively in a fast-paced environment
• Strong negotiation skills and the ability to manage multiple priorities against tight deadlines
• Experience in ensuring resource efficiency and stability of production

To qualify for the role, you must have

• Bachelor’s degree/College diploma
• At least 5 years of related experience in a fast-paced global environment
• Experience in working directly/independently with customers

Ideally, you’ll also have

• Knowledge in Power BI and PowerApps
• Team management experience

Technologies and Tools

• Microsoft Excel, PowerPoint, Word

What we look for

• Creative problem-solving mindset with a flexible can-do attitude
• Ability to manage challenging, high-visibility projects end to end (project/resource planning, scoping, evaluating project needs, providing cost estimates, managing expectations, negotiating deadlines, and communicating with customers)
• Confidence, maturity and ability to build strong client relationships
• Experience working with global clients
• A strong team player who is comfortable working collaboratively with others
• Ability to deliver exceptionally under tight timelines and high client expectations

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.