Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To effectively assist the management in the Card Operations within the Bank, with responsibility for operational and service management. To deliver performance excellence through working as part of a team undertaking a wide range of processing and servicing activities. This is a generic role to be carried out within all of Absa (Seychelles) Ltd centralized operations processing sites, and the role holder is required to work flexibly across a variety of different activities. The role holder will deliver world class service in supporting the business and act as a role model by consistently Demonstrating against Absa Guiding Principles Job Description Key Responsibilities Co-ordinate, monitor and oversee the activities within Card Ops Unit. Compile and review on an ongoing basis performance figures/statistic and monitor against targets. Prepare MIS reports – Daily, Monthly and Weekly and ensure books of accounts area balanced Manage filing and related record maintenance Adhere to group and local policy / regulations Ensure Merchant payments are processed in good time. Supervise work done by team members to ensure high standards of accuracy are Maintained Supervise workflow to ensure no back logs and held over work. Close monitoring of Acquirer Chargeback and follow through till closure Cascade local and group policies covering the card business. Implement plans to rectify shortfalls in operational service and cost performance Achieve operational rigor excellence in all aspects of activities, processes and procedures undertaken. Ensure effective escalation and resolution of operational issues covering payments function Ensure appropriate staffing numbers and capability to support payments section. Comply with operational risk and rigor standards in respect of protecting people, customers, assets and the organization. Achieve individual operational performance targets and support the achievement of team targets. Achieve individual customer service targets (both internal and external) and enable the achievement of team targets by ensuring that team members work within relevant service level agreements. Work closely with the team leaders and other team members as one team to deliver excellent performance. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. Provide cover for other team members as required. Support and adopt the implementation of change initiatives. Participate in local events to support local needs, develop individual and team skills and raise the Absa profile in the Community. Maintain statistics as and when required Role/person specification Preferred Education Diploma in Business Studies or Business Administration or equivalent in any Business-related field Preferred Experience Minimum 1-year relevant experience or equivalent of 1 year bank-related experience. Knowledge And Skills Good knowledge of Financial Institution regulations and principles - both from a Central Bank of Seychelles perspective as well as from a Group perspective. Able to understand customers’ business and the fundamentals of a business structure. Able to work under pressure, prioritize tasks and meet deadlines in time-critical environments. Good team player and able to work closely with team members as one team to deliver excellent performance. Good communication skills and the ability to explain complex models/ concepts in simple terms. Adapt and respond to change. Prior experience of handling reconciliations is an added advantage Service-driven and Customer-relationship management skills. Understanding of Absa’s governance process. Understanding of Absa policies. Broad understanding of technology used in customer on-boarding including on-going monitoring and review. In-depth knowledge of the full card product set in-country, Local Business services and Corporate Business services Report Writing and Presentation. Education Further Education and Training Certificate (FETC): Office Administration (Required) Show more Show less