444 Capacity Management Jobs - Page 17

Role & responsibilities Hands on experience as power bi Architect. Hands on Power bi. Hands on DAX and Data Modelling. Performance optimization is must we are looking. Capacity management and workspace configuration is must. Excellent in communications. Good to have external tools like DAX Studio, Tabular editor, ALM Toolkit. Good to have git integration in Power bi, Power bi embedded analytics. Preferred candidate profile 10 + years experience in power bi and atleast 2+ years of experience in architect role. Team handling and also individual role. who can join Immediate to 10 days Interested candidate can share there resume to saimanoj.kumar@valuelabs.com

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Role & responsibilities Review staffing demand requests and generate capacity to enable effective staffing on projects based on client needs, scope of work, skills, prior experience, and employee availability. Ensure that all process and quality guidelines are met, and compliance checks are performed while identifying and assigning professionals to work requests. Manage the schedules of business professionals through timely update of bookings in the schedule management tool to ensure accurate projection of employee productivity and availability. Monitor and resolve ongoing over-bookings and staffing conflicts. Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods. Publish effective reports and dashboards to monitor, analyze and report against key KPIs. Preferred candidate profile Graduate in any workstream, with good academic record. 0 1 years of post-qualification work experience in a reputed organization in any domain/industry. Freshers from reputed colleges, that display the required aptitude, confidence, appetite for data and strong inter-personal communication skills can be considered for this role. Excellent interpersonal and communication skills. Ability to follow processes and complete assigned tasks with quality. Good knowledge of MS Excel will be preferred. pls share this opportunity with your friends and colleagues who are in looking for job.

A synopsis of a Transportation Specialist role: A Transportation Specialist at ROC facilitates flow of information between different stakeholders ( Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations. Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment. Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise. Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery. In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such. A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders) Maintain high-standards of quality and productivity standards in all transactions or conversations Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data. Work within various time constraints to meet critical business needs The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions Please Note: Currently as per requirement the team will start with core night shift and as the process expands candidates should be flexible to operate in 24x7 shifts - Basic qualifications: - Must be at least 18 years old High School, Diploma or Graduate/Post-Graduate - 0-5 years of experience in customer support/operations support - Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted communication methods) - Experience with Excel

Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost Mandatory Skills: ITIL Capacity Management. Experience: 5-8 Years.

Job description Role & responsibilities Utilization optimization opportunity identification Understanding the customer requirements Providing the solution to meet the customer requirements Customer Relationship End to End WFM Support Ability to work on all planners and other analytics key deliverables Analysis of reports including process dashboards & initiate appropriate action plans. Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared. Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer oriented approach and focus on key deliverable areas. Preferred candidate profile Has Knowledge/ Hands on in generating Forecasting, Planning, Scheduling Able to work on MS-Office Excel, Word & P.PT Individual Contributor as a role. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach Should be able to independently handle client communications, 3 Years of Experience in Forecasting/Capacity Planning/RFP Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified Demonstrate Customer Service Skills. Must handled a team.

Project Role :Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : SUSE Linux Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Operations Administrator, you will collaborate closely with the Service Delivery Manager to oversee various operational aspects of cloud environments. Your typical day will involve engaging in capacity management, monitoring billing and show back operations, and implementing cost optimization strategies. You will work in a dynamic environment, ensuring that cloud resources are utilized efficiently and effectively to meet organizational goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of cloud management strategies.- Monitor and analyze cloud resource usage to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SUSE Linux Administration.- Strong understanding of cloud infrastructure and services.- Experience with capacity planning and resource allocation.- Familiarity with billing and cost management tools.- Ability to troubleshoot and resolve cloud-related issues. Additional Information:- The candidate should have minimum 3 years of experience in SUSE Linux Administration.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role :Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : Vmware Virtualization Administration Good to have skills : Microsoft Azure IaaS, Nutanix AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Operations Administrator, you will collaborate closely with the Service Delivery Manager to oversee various operational aspects of cloud environments. Your typical day will involve engaging in capacity management, monitoring billing and show back operations, and implementing cost optimization strategies to enhance efficiency across multiple cloud platforms. You will also be responsible for ensuring that all operations align with organizational goals and contribute to the overall success of cloud initiatives. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of cloud management strategies.- Monitor and analyze cloud resource usage to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration.- Good To Have Skills: Experience with Nutanix Administration, Microsoft Azure IaaS.- Strong understanding of cloud infrastructure and services.- Experience with capacity planning and resource allocation.- Familiarity with cloud cost management tools and techniques. Additional Information:- The candidate should have minimum 3 years of experience in VMware Virtualization Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Overview We are seeking a highly skilled and strategic S&OP Business Process Expert with deep expertise in Capacity Management to lead the design, implementation, and continuous improvement of global capacity planning processes within the S&OP framework. This role ensures alignment between demand forecasts and available capacity, supports strategic and profitable investment decisions, and drives resilience in the supply chain through proactive planning and localization strategies. Job Requirements Design & Optimize Capacity Planning Processes: Develop and standardize best-in-class capacity management processes across global sites, aligned with S&OP maturity goals. S&OP Integration: Ensure capacity planning is fully integrated into the monthly S&OP cycle, enabling scenario planning, constraint visibility, and executive decision-making. Cross-Functional & cross-regional Collaboration: Partner with key functions like manufacturing, engineering, demand planning, and finance to align capacity assumptions, constraints, and investment decisions. Collaborate with regional S&OP teams to align demand signals with capacity constraints and investment planning. Digital Enablement: Own development of critical IT infrastructure in close collaboration with the regional Business Teams, technical Developers and App Designers to proactively manage production resources, CAPEX allocation, manufacturing footprint optimization and localization efforts (local for local Strategy). Scenario Planning & Risk Management: Lead capacity scenario simulations to evaluate trade-offs, identify bottlenecks, and support contingency planning. KPI Development & Process Maturity: Define and monitor key capacity-related KPIs and ensure governance across business units. Drive process standardization and maturity across global planning functions using frameworks like TEOA and IBP. Change Management & Communication: Build capability across global teams through training / coaching, documentation and change management initiatives. What your background should look like Bachelors or Masters degree in Supply Chain, Industrial Engineering, Operations Management, or related field from tier 1 or 2 colleges 5+ years of experience in Supply Chain Planning, with a strong focus on capacity management and S&OP. Proven experience in leading cross-functional process design and transformation initiatives. Deep understanding of manufacturing environments (discrete, process, or hybrid).Proficient in SAP IBP Demand & Supply and IBP Response or IO is an added advantage. Data-Driven Decision Making for continuous improvement. Experience in global or multi-site operations is an added advantage.

About The Role Project Role : Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : EMC Storage Area Network (SAN) Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Operations Administrator, you will collaborate closely with the Service Delivery Manager to oversee various operational aspects of cloud environments. Your typical day will involve engaging in capacity management, ensuring efficient billing and show back operations, and actively participating in cost optimization activities. You will work with diverse teams to enhance service delivery and maintain operational excellence across multiple cloud platforms, ensuring that resources are utilized effectively and efficiently. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for cloud operations.- Monitor and analyze cloud resource usage to identify opportunities for cost savings. Professional & Technical Skills: - Must To Have Skills: Proficiency in EMC Storage Area Network (SAN) Administration.- Strong understanding of cloud infrastructure and services.- Experience with capacity planning and resource allocation.- Familiarity with billing and show back processes in cloud environments.- Knowledge of cost optimization strategies for cloud services. Additional Information:- The candidate should have minimum 3 years of experience in EMC Storage Area Network (SAN) Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : Avamar Backup Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Operations Administrator, you will work closely with the Service Delivery Manager to oversee various operational aspects of cloud environments. Your typical day will involve engaging in capacity management, monitoring billing and show back operations, and implementing cost optimization strategies. You will collaborate with different teams to ensure seamless service delivery and operational efficiency, while also addressing any challenges that may arise in the cloud infrastructure. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and report on cloud resource utilization to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Avamar Backup Administration.- Strong understanding of cloud infrastructure and services.- Experience with capacity management and cost optimization strategies.- Familiarity with billing and show back operations in cloud environments.- Ability to analyze and interpret data to drive decision-making. Additional Information:- The candidate should have minimum 5 years of experience in Avamar Backup Administration.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : Linux Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Operations Administrator, you will work closely with the Service Delivery Manager to oversee various operational aspects of cloud environments. Your typical day will involve engaging in capacity management, monitoring billing and show back operations, and implementing cost optimization strategies. You will collaborate with different teams to ensure efficient cloud operations and contribute to the overall success of the organization by optimizing resources and managing costs effectively. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and analyze cloud usage metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux.- Strong understanding of cloud service models and deployment strategies.- Experience with cloud cost management tools and techniques.- Familiarity with automation tools for cloud operations.- Ability to troubleshoot and resolve cloud-related issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Linux.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

The primary objective of this role is to enhance network capacity, ensuring consistent availability to support products and services that meet customer expectations. This is a hands-on operational role focused on executing capacity planning activities that directly influence daily network performance and reliability. Responsibilities Conducting Customer Circuit Validation, Network Analysis, Core Planning and Migrations for IP services. Reserving Capacities and managing bandwidth on inventory management systems & closing tasks in a time bound manner. Ensure order completion related to capacity augmentation or modification within TAT. Drive the Edge capacity management for Migration/ Modernization Projects Monitor project status and adherence to project timelines & guide team on escalations. Review traffic forecasts, past trends, and utilization reports to analyse trends. Understand network topology & Customer requirements and propose Solution for migrating the circuit. Ensure all documentations & databases are updated. Create and maintain SOPs, process maps, and knowledge articles. Mentor new joiners and support upskilling initiatives Drive automation, lean initiatives, and best practices. Desired Skill sets Experience in Validation/Network Analysis/Planning IP services Expertise in Telecom provisioning, capacity management solutions Experience in network management applications and data network Experience in Database applications like Remedy, Crammer etc Infrastructure Sizing and Capacity management experience leadership skills is preferred

We are hiring a skilled SAN & Storage Administrator to join our team in Navi Mumbai with at least 5 years of relevant experience in storage infrastructure management. A. Administration & Monitoring Daily management of SAN & storage environments. Collaborate with customer storage support teams. Participate in troubleshooting tasks and workflow enhancements. Manage storage operations and systems-level maintenance. Track storage usage trends and plan capacity. Maintain documentation, reporting, and procedures. Perform storage allocations to server infrastructure. B. Infrastructure Event Management Capacity management and trend analysis. Monitor SAN switch and storage subsystem capacity. Analyze performance and support future growth planning. C. Problem Resolution & RCA Conduct preliminary diagnostics and documentation. Coordinate with Hitachi Global Support for incident management. Maintain compliance with change management policies. D. Maintenance & Implementation Perform routine storage maintenance per Hitachi standards. Manage the implementation of additional storage infrastructure and services. E. Mentorship Train and mentor junior administrators. F. Solution Design Oversee installation, configuration, and de-provisioning of storage solutions. G. Performance Management Tune and analyze capacity; recommend remediation strategies. H. Disaster Recovery & Continuity Develop and maintain DR procedures and documentation. Manage data movement, replication, and DR testing. Skill Requirements 5+ years of hands-on experience with SAN & NAS storage infrastructure. Expertise with Hitachi Storage systems and Brocade Switches. Exposure to Unified Compute Platforms and OS-level operations (including basic cluster management). Strong communication skills (both verbal and written). How to Apply Send your updated resume along with the following details to: navaneetha@suzva.com Current CTC Expected CTC (must be within 12 LPA) Notice Period Location

Role & responsibilities Enabling staffing decisions while considering individual development needs, career interests, and broad-based experiences utilizing analytical and presentation skills to provide key data to drive business decisions. Highly experienced in managing Data Sanity and Checks, data manipulation, analysis and reporting. In-depth knowledge of Deployment / Staffing. Excellence in Deployment Operations: Utilization / analysis of forecast variance / Demand-Supply gap analysis. Excellent Communication skills for Stakeholder management. Leveraging understanding of the practice to positively influence deployment / staffing decisions with the goal of balancing workload, optimizing utilization, promoting flexibility, and providing broad-based experiences and developmental opportunities while balancing firm and client needs. Understanding and implementing Diversity strategy through all staffing and deployment decisions. Understanding of firm and business priorities to collaborate within the Deployment Consultant network, maximizing resource sharing and enabling the delivery of the firm to our clients through Line of Service (LoS) and xLoS staffing. Utilizing alternative talent pools including global workforces and third-party labor. Implementing the firms deployment strategy, leveraging tools and industry leading practices developed by the Deployment CoE, and other Centers of Excellence (CoEs) as applicable;

Experience Level: 5+ Years Relevant Experience Expected CTC: Please mention in the resume We are hiring a skilled SAN & Storage Administrator to join our team in Navi Mumbai with at least 5 years of relevant experience in storage infrastructure management. Storage & SAN Administrator Hitachi Storage systems and Brocade Switches. A. Administration & Monitoring Daily management of SAN & storage environments. Collaborate with customer storage support teams. Participate in troubleshooting tasks and workflow enhancements. Manage storage operations and systems-level maintenance. Track storage usage trends and plan capacity. Maintain documentation, reporting, and procedures. Perform storage allocations to server infrastructure. B. Infrastructure Event Management Capacity management and trend analysis. Monitor SAN switch and storage subsystem capacity. Analyze performance and support future growth planning. C. Problem Resolution & RCA Conduct preliminary diagnostics and documentation. Coordinate with Hitachi Global Support for incident management. Maintain compliance with change management policies. D. Maintenance & Implementation Perform routine storage maintenance per Hitachi standards. Manage the implementation of additional storage infrastructure and services. E. Mentorship Train and mentor junior administrators. F. Solution Design Oversee installation, configuration, and de-provisioning of storage solutions. G. Performance Management Tune and analyze capacity; recommend remediation strategies. H. Disaster Recovery & Continuity Develop and maintain DR procedures and documentation. Manage data movement, replication, and DR testing. Skill Requirements 5+ years of hands-on experience with SAN & NAS storage infrastructure. Expertise with Hitachi Storage systems and Brocade Switches. Exposure to Unified Compute Platforms and OS-level operations (including basic cluster management). Strong communication skills (both verbal and written).

The primary objective of this role is to enhance network capacity, ensuring consistent availability to support products and services that meet customer expectations. This is a hands-on operational role focused on executing capacity planning activities that directly influence daily network performance and reliability. Responsibilities Conducting Customer Circuit Validation, Network Analysis, Core Planning and Migrations for IP services. Reserving Capacities and managing bandwidth on inventory management systems & closing tasks in a time bound manner. Ensure order completion related to capacity augmentation or modification within TAT. Drive the Edge capacity management for Migration/ Modernization Projects Monitor project status and adherence to project timelines & guide team on escalations. Review traffic forecasts, past trends, and utilization reports to analyse trends. Understand network topology & Customer requirements and propose Solution for migrating the circuit. Ensure all documentations & databases are updated. Desired Skill sets Experience in Validation/Network Analysis/Planning IP services Expertise in Telecom provisioning, capacity management solutions Experience in network management applications and data network Experience in Database applications like Remedy, Crammer etc Infrastructure Sizing and Capacity management experience

#URGENT #IMMEDIATE REQUIREMENT Lead full-stack development, cloud, DevOps, CI/CD. Ensure code quality and Daily Standup Docker, GIT, FAST API, Alembic, Celery Good in Gen AI/Agentic AI Python, React, HTML, CSS ( 866-72-97-045) (hr@adople.com) Food allowance Provident fund Health insurance Annual bonus Accessible workspace Assistive technologies Cafeteria

Role Network Engineer Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years experience. - Should be able to Multitask & involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience: 5-8 Years.

Respond to employee inquiries: Address questions about employee benefits, HR policies, and other HR-related issues. Process paperwork: Handle documentation, maintain information systems, and process necessary paperwork. Support onboarding: Assist with new hire paperwork, orientation, and onboarding processes. Support offboarding: Assist with termination paperwork, maintain state compliance payout regulations, and offboarding processes. Compliance: Ensure compliance with employment laws, company policies, and procedures. Collaborate with teams: Work closely with payroll, HRIS administration, and other HR functions. Provide HR Support: Assist employees with HR-related inquiries, including benefits, payroll, and employee records. Process Transactions: Handle transactions such as onboarding new employees, updating employee information, and processing leave requests. Resolve Issues: Troubleshoot and resolve HR-related issues, ensuring timely and accurate responses. Maintain Records: Ensure accurate and up-to-date maintenance of HR records and systems. Compliance: Ensure compliance with employment laws, company policies, and procedures. Training: Provide training and support to employees on HR processes and systems.

We are hiring a skilled SAN & Storage Administrator to join our team in Navi Mumbai with at least 5 years of relevant experience in storage infrastructure management. A. Administration & Monitoring Daily management of SAN & storage environments. Collaborate with customer storage support teams. Participate in troubleshooting tasks and workflow enhancements. Manage storage operations and systems-level maintenance. Track storage usage trends and plan capacity. Maintain documentation, reporting, and procedures. Perform storage allocations to server infrastructure. B. Infrastructure Event Management Capacity management and trend analysis. Monitor SAN switch and storage subsystem capacity. Analyze performance and support future growth planning. C. Problem Resolution & RCA Conduct preliminary diagnostics and documentation. Coordinate with Hitachi Global Support for incident management. Maintain compliance with change management policies. D. Maintenance & Implementation Perform routine storage maintenance per Hitachi standards. Manage the implementation of additional storage infrastructure and services. E. Mentorship Train and mentor junior administrators. F. Solution Design Oversee installation, configuration, and de-provisioning of storage solutions. G. Performance Management Tune and analyze capacity; recommend remediation strategies. H. Disaster Recovery & Continuity Develop and maintain DR procedures and documentation. Manage data movement, replication, and DR testing. Skill Requirements 5+ years of hands-on experience with SAN & NAS storage infrastructure. Expertise with Hitachi Storage systems and Brocade Switches. Exposure to Unified Compute Platforms and OS-level operations (including basic cluster management). Strong communication skills (both verbal and written).

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience: 5-8 Years.

Role - Workforce Management | MIS | RTA Skills - WFM | Service now | MIS | Real time Analyst Min 2 years Notice - Immediate to 30 Days Pune | WFO | 5 Days working 2 days Rotational off 9116324602 | teena.ghrs@gmail.com

Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years experience. - Should be able to Multitask & involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching.