Call Quality Analyst

About Us

At QDegrees Services, we are a business consulting and technology organization focused on Customer Experience (CX). We offer a wide range of consulting services and technical solutions with the mission of creating happy customers!

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Qualification and Experience:

📍 Location: Malviya Nagar, Jaipur

💼 Experience: 2 yrs in Call QA or 4 yrs in BPO Voice

🎓 Education: Any Graduate

🗣️ Languages: English (Mandatory) + Any of: Hindi, Gujarati, Tamil, Telugu, Malayalam, Odia, Bengali, Mara

thi💰 Salary: ₹24K – ₹27

Interested Candidates please share your CV at raqwi.malik@qdegrees.com or WhatsApp your cv at 807387118