Posted:6 hours ago|
Platform:
On-site
Full Time
Key Responsibilities
✅ Monitor & Evaluate Calls – Listen to inbound/outbound calls and assess them based on quality parameters and business compliance.✅ Prepare Quality Reports – Document findings and create daily/weekly/monthly QA reports.✅ Provide Feedback – Conduct feedback sessions and coaching for agents to improve performance.✅ Identify Gaps – Highlight process gaps and recommend improvements to enhance customer experience.✅ Collaborate with Teams – Work closely with Team Leaders & Operations to implement corrective actions.✅ Maintain Compliance – Ensure all calls adhere to company guidelines and regulatory standards.Qualifications & Required Skills
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Application Question(s):
Experience:
Location:
Work Location: In person
kayakalp Global
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